Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Otuyiga,

Please allow more time for our team to review your case. The team should complete the manual review within 3 business days. If needed, they will reach out to you directly for more information. 

[#3]

Hello pls

I have issues with  ID verification, I tried to verify it yesterday, it's keep saying I should re-verify multiples time, on the process it shows gree mark on the selfie video, now it's show yellow on all and says, it's on manual review and hasn't approved yet, with my government ID..

Pls help me out, pls approved my verification pls, God bless you pls

[#4]

Hello Adeleke,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. 

[#5]

have i verify my account before but i was told to re-verify which i did with my National Ideatification Number(NIN) that i use to verify in the first place. but my account is yet to be re-verify.

[#6]

It sounds like you're dealing with a re-verification issue for an account. If you've already provided your National Identification Number (NIN) and your account is still not re-verified, here are some steps you can take:

1. **Double-Check Submission**: Ensure that the NIN and other required details were correctly entered during the re-verification process.

2. **Check for Confirmation**: After submitting the re-verification, you might have received a confirmation email or message. Check your inbox or any notifications related to your account.

3. **Contact Support**: Reach out to the customer support team of the service you’re trying to re-verify. Provide them with details, including any reference numbers or previous verification information.

4. **Wait Time**: Sometimes, re-verification processes take time. Ensure that you wait for the specified processing time before following up.

5. **Update Documentation**: If there have been any changes to your NIN or personal details since your last verification, make sure that the updated information is provided.

6. **Check for Errors**: If there were any errors during submission (like uploading the wrong document or incomplete information), you may need to resubmit.

If the issue persists, contacting the service provider directly is the best course of action to resolve the matter.

[#7]

I have the same issues. I have been asked to re-verify my Upwork account after I did verification a few months back. I used the same documents (NIN) to verify again but my account was not verified. Can someone in the Upwork team please look into this.

[#8]

Yes, you must talk to one of the members to solve the problem.

[#9]

Upwork asked me to verify my identity again. This is months after I have once done my verification. I used the same NIN document I used when I once verified but now my verification was not approved. Can someone in the Upwork team please attend to this glitch, it's getting frustrating.

[#10]

Hello Emmanuel -Immatech,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. 

[#11]

after verifying my account yesterday, i posted here, and someone reply me that maybe there is some information on my account that does not correspond with my ID card. so i check it and it true so i remove the last name that was on my account and wasn't on my ID card. then after that i saw something else this morning . check the next imagethis morning i saw this, there is no continue button that was suppose to be there so please anybody that can help

[#12]

Thank you for following up, Emmanuel. 

As Ivygail shared above, please allow more time for our team to review your verification. If needed they will reach out to you directly for more information. Please allow up to 3 business days for the team to review and update your account. 

[#13]

I'm having issue with verifying my upwork account, I tried verifying with my NIN but still not verifying my account yet. Please kindly help me look into it and verify my account. I have provided all the neccessary information concerning the verification. Thank you.

[#14]

Maybe with an expired identification card...

[#15]

Hi Segun,

I am sorry to hear about the trouble verifying your account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#16]

Hello Upwork ,

Have tried verifying my account some days ago and thought that's the final, not until i saw another notificatino on my screen displaying the re verify 

I have verified my account since last year, though i don't know why it's still showing another one

the capturing page is not capturing my NIN, just going back and forth

I can't afford to loose this account as i can see that the verification deadline is today

[#17]

Hi Precious,

I am sorry to hear about the trouble verifying your account. Could you please tell us more about the error you get while trying to capture the photo of your NIN?

- Pradeep

[#18]

I've verified identity many times, I've changed my profile name, I've changed my profile photo, I've uploaded documents such as my driver's license and ID card. I've done everything necessary but my account is still suspended for 4 days.
Moreover, I am working on a contract here and am working on it but my account is still having problems.

[#19]

Hi Pandu,

I am sorry to hear about the trouble experienced while verifying your account. I have followed up with the team handling your account and I am pleased to inform you that your account is verified now.

- Pradeep

[#20]

Please for Goodness sake why is Upwork doing this to me? I'm new to Upwork and I've already verified my account since last year recently they still asked me to re-verify but they are giving me headache capturing my documents! 

[#21]

Hi Oluwatoyin,

Thank you for reaching out to us. I'm sorry to hear about the issue you've experienced while completing the verification process. I'm happy to help. I'd like to clarify that while we do try to limit the number of times we ask users to verify their identity, we sometimes need to ask again. This practice is just one part of our efforts to help keep Upwork safe. Please note in the future we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free. 

Before re-submitting your document, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

Once it’s ready, you can go to this link to submit it. Could you please try uploading your documents following the tips shared above and in this help article?

[#22]

Hi team, 

please fix my issue as soon as possible. I'm not able to verify my identity. Everytime its getting failed even i have tried with possible documents and live picture with the document. I want you to please fix this issue soon as i need to work on projects. 

thanks

[#23]

I am facing this issue as well.

[#24]

Hi Rajnish,

I am sorry to hear about the trouble faced by you while verifying your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#25]

Thanks for the update on this. I really appriciate this.

regards

Rajnish

[#26]

Hi Prakhar,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot or poor quality image of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit your documents for review from the Settings page.

- Pradeep