Jul 1, 2024 09:59:47 AM Edited Jul 11, 2024 10:44:57 AM by Luiggi R
Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again.
I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help?
Solved! Go to Solution.
Jul 1, 2024 03:07:29 PM Edited Aug 19, 2024 02:40:58 PM by Andrea G
Hello Adrian,
I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Oct 27, 2024 06:30:44 AM by Chukwuemeka M
Hi Oyekola, if you are having the same issue I recommend you change your profile picture to a very clear one... That might help...
Jul 21, 2024 03:12:29 PM by Nichole M
I'm experiencing the same issue. I'm trying to submit my driver's license. It's constantly saying everything is under manual review. Which is fine, but I can't submit any proposals in the meantime! There are several jobs that I have missed out on because of this. What is the solution?
Jul 21, 2024 04:22:11 PM Edited Jul 22, 2024 11:57:49 PM by Ivygail J
Hello Nichole,
I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. Once your documents have been approved, you will then be able to start submitting a proposal.
Aug 16, 2024 06:40:24 AM by Faith Chiamaka O
Hello Ivy
I'm having an issue with my Upwork re-verification, I was asked to update my profile photo, which I already did, and I have a deadline of today to re-verify. What do you think I can do to resolve this, can you please check the progress of mine
Aug 16, 2024 07:22:33 AM by Ronna P
Hi Faith,
Thank you for reaching out. This is Ronna, stepping in for Ivy. I checked and see that the relevant team is reviewing your verification. Please allow 1-3 business days for the team to review and update your account.
Jul 31, 2024 12:21:04 PM by Engy Y
I have the same problem.. my account says thats its under manual review and when i press continue it keeps asking about the documents i already uploaded. And i can't acces anything now from the app.. need help asap
Jul 31, 2024 03:17:19 PM by Ivygail J
Hello Engy,
Aug 3, 2024 09:09:38 AM by Mrudul B
Hi,
I am Mrudul and I have started my upwork journey recently and I have received one project and upwork asked me for identity verification. I have submitted all the documents, taken selfie and everything upwork asked me to do. My account is suspended because identity verification is not done. I dont understand if it is a scam or upwork has decided to make fools out of freelancers. How can they suspend the account after getting the first project. Its the end of the journey before the start. Kindly let me know when I have to appear for the video call or all verification I am ready to undergo. Please help me activate my account. I am disappointed by the upwork policy. Why don't they verify the people before getting the project. Now I am missing my timelines on the first project itself. Absolute disappointment
Regards,
Mrudul
Aug 3, 2024 10:34:39 AM by Luiggi R
Hi Mrudul,
I'm sorry for any inconvenience that this restriction could've caused you. I want to clarify that the restriction won't prevent you from working on your already existing contract, so you can fulfill any obligations you have on that contract.
That said, I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Aug 6, 2024 01:52:49 AM by Sisto N
Hi, I uploaded the needed documents, but still this appears: Action required: Verify your identity to continue winning jobs on Upwork. Get started.
Kindly help.
Thanks
Aug 7, 2024 03:36:02 AM by Ronna P
Hi Sisto,
Thank you for reaching out with your concern about the message, “Action is required” you see in your account. I’m happy to help. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?
Oct 12, 2024 10:53:04 PM by Aera A
Hi Ronna, Can you please please check my account too, I submitted everything my govt id and my picture (4 to 5 times) it first told me that both are submitted not it's saying picture isn't submitted. Also now it's not even showing the further process like if I want to upload my picture again where should I do it? I am attaching both screenshots.
Oct 13, 2024 02:50:57 AM by Joanne P
Hi Aera,
We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Oct 13, 2024 04:57:58 AM by Aera A
Hi Joanne, can you please tell me how long will it take?. I am missing out the best job opportunities because of this issue.
Aug 9, 2024 04:00:15 AM by Michelle Ann D
Hi, I have the same situation it says here that it is under manual review and I my account is suspended. I have already submitted a ticket and I haven't receive any solution yet
Aug 9, 2024 06:59:12 AM by Joanne P
Hi Michelle Ann,
We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Aug 12, 2024 01:22:13 AM by Kate G
Hi Ivy,
I am also facing a similar issue. I have submitted all the necessary documents but I am still being asked to complete the verification process. I'm eager to get my account verified as soon as possible to start projects.
Thank you,
Kate
Aug 12, 2024 03:56:46 AM by Pradeep H
Hi Kate,
I checked and it appears that you have already submitted your identity documents. Our team will review and update your account as soon as possible.
- Pradeep
Aug 21, 2024 10:30:27 PM by Ekene O
Pradeep,
Is Upwork screening-off a particular country?
I have submitted all verification documents that I have, yet it was rejected both in automatic and manual review.
Can you help me solve this immediately because today is the 7th day.
Aug 22, 2024 01:57:25 AM by Pradeep H
Hi Wisdom,
I am sorry to hear about the inconvenience experienced while verifying your account. I checked your account and it seems you have already uploaded your documents. Our team will review and update your account as soon as possible.
- Pradeep
Aug 15, 2024 04:29:38 AM by Mary A
Hello I'm having the same issue, I'm in Nigeria, I have been using my Upwork account for the past one year and I verified my account when I got my first offer! Now I have been stocked in the process of re-verifying my account. I recently ended a contract on Upwork and the next I received a pop-up message to reverify my account, I have submitted my ID, the one I used before that's NIN but this time it's not been approved automatically it's saying THANKS FOR YOUR SUBMISSION, UNDERGOING MANUAL REVIEW!! please I have done this almost three times it keeps saying the same thing.
I have been given a deadline to reverify my account which is tomorrow 16-08-2024 does this mean by tomorrow my account will be suspended? Please do something. Thanks.
Aug 15, 2024 05:21:03 AM by NikolaS N
Hi Mary,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 15, 2024 07:14:24 PM by Sunday I
I have submitted a government-issued ID twice to re-verify my account. However, I am still seeing show us a government-issued photo ID not ticked on my identity verification page. Please check and give a solution.
Aug 26, 2024 10:38:05 PM by Shravan M
Hello,
I am facing the same issue, I have provided the documents and did the selfie submission as well. But I am in a loop of manual review right now. I would be grateful if you can get back to me ASAP.