Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hello,

I am working on my first job right now, and had to undergo the profile verification process.  It turns out that UpWork has to do a manual verification on my profile, and so I noticed that if I see my profile from a public view it says "This profile is no longer available."  Will this affect my ability to receive messages or complete my job during the duration of the verification?

[#3]

Hello Stephen,

Thank you for reaching out. I checked your account and it looks like you are still able to send a message to your client. I also see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#4]

 Hi Upwork support team, I'm yet unable to verify my ID since a week today. After capturing (see attachment) and all those processes involved, it will still not verify instead the process will request I capture my ID again.

What could be the problem? How can I get the done?

[#5]

Hello Emeh,

Thank you for reaching out. I checked and see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#6]

Hi, I have same issue, I've been asked to verify my identity and ends up getting manual reviews, But I have exclamation marks in every points. How to solve this? Thank you

[#7]

HiAditya,

I checked your account and can confirm that the ID-verified badge is already reflected in your account. You may log into your account to check. 

[#8]

Hello,

My verification process got rejected after a manual review for no apparent reason on the 30th of August. They did mention that I need to re apply and I did. However it has been 11 days and I haven't received a response yet. 

Kindly fix this issue at the earliest. 

Regards,

Ali

[#9]

Hi Ali,

The verification team rejected the document because it was not readable. You need to submit a document that clearly shows the information on your ID. Please note the following when submitting your document:

• Take a photo of the front of your ID, without flash
• Capture the image from above, with your ID lying on a flat surface
• Ensure all four corners of your ID are showing
• Take the photo in color (at least 200 dpi)
• Upload your photo in PNG, JPEG, PDF, or BMP format
• Don't crop, rotate, touch up, adjust colors, or alter the images in any way

Your government ID should:

• Be the same person as your Upwork profile photo
• Match the address you have on file on your Upwork profile

You can find more information in this help article. 

[#10]

I cant apply jobs but w/ still 31 connects and I already got 1 job done and its already paid.

My identification verification is still on process "manual"

Please help me so I can apply now

[#11]

I also cant change my membership plan

[#12]

Hi Liza Mae,

Our verification team is reviewing your account manually; please allow them time to complete their review. If the team needs additional information to complete the verification process, they will contact you directly. 

[#13]

I’m having trouble with the identity verification process on Upwork. I uploaded my identity proof, and after clicking "Next," it shows a "Thank you for your submission" message. However, when I go back and refresh the page, it prompts me to go through the verification process again. Has anyone experienced this issue? Is there a solution or a specific reason this might be happening?

[#14]

Hi Parth,

Thank you for your message. I checked and see that you were able to submit your documents and are currently under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#15]

Hello,

My Upwork account was suspended two months ago. Recently, after updating my profile picture, I received a notification stating: "You are unable to complete ID Verification due to a suspension on your account. Check your email to review the status of your suspension."

Upon checking my email, I learned that the suspension was due to a violation of profile picture policies. I followed the provided steps and uploaded a new photo. Although the support request status shows as "solved," my account still does not appear in Upwork searches.

I have attached a screenshot for your reference. Could you please review this issue and guide me on how to recover my
account?

Thank you.

[#16]

Hi Areeb,

Thank you for your message. I coordinated your concern with our team, and it looks like you need to complete the verification process to remove limitations. Please refer to this support ticket for your guide to initiate the process for video verification.

[#17]

Dear Ronna,

Thank you for your response. Regarding the video verification process you mentioned, I have attempted to access the link multiple times, but it keeps directing me to a page that says, "We can't find the page."

I’ve attached a screenshot for your reference. Could you kindly look into this?

Thank you.

[#18]

Hi Ronna,

Can you please update me regarding my issue on upwork? 

[#19]

Hi Areeb,

Thank you for following up. I am stepping in for Ronna and I wanted to let you know that we’ve escalated your concern to our dedicated team. They’ve shared that you’ll need to update your profile photo and then complete the video verification process. For some helpful tips on choosing a great profile picture, feel free to check out this article. 

[#20]

I've attempted ID verification multiple times across different browsers, but nothing seems to work. I downloaded the Upwork app on my phone, yet the situation remains unchanged. I clicked the button to send an SMS and waited for nearly an hour without receiving anything. When I submit for review and check back, the verification request reappears. Additionally, I haven't received any email confirming that my ID verification was successfully submitted. Is this a bug?

[#21]

Hi Kal-El,

Thank you for your message. Upon checking, I see that you're able to submit your documents and they are currently under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#22]

I have uploaded my profile pic again, Request you to verify it as soon as possible.

I am losing many good opportunities because of your soleness

[#23]

Hi Ankit,

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#24]

I've submitted the requirements for my identity to be verified but my profile still says it is limited.
I can't reach support through chat.
Please help.

[#25]

Hello Francis,

Thank you for sharing your concern. I'm sorry to hear that you've had trouble connecting with our chat support team. I can confirm that your submitted documents are currently being reviewed manually. We kindly ask for your patience as the team takes 1-3 business days to review and update your account.

[#26]

Hi, I am trying to verify my identity, however, the website is stuck at the screen showing how to continue using mobile, with a QR code or SMS.

I tried both methods, but my mobile web browser keeps landing at the same page again as above, showing 2 methods to continue, either QR or SMS.

I tried one more time from the mobile, using SMS, but again, the link sent to me directs me to the same page again. When i used the sms option, it keeps saying Not found

How can I complete my identity verification ?