Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Please let me know either I can provide you the documents over email or let me know what's the issue. Why it is not uploading.

[#3]

Hi Ashutosh, 

Thank you for following up. I was able to coordinate your concern with the relevant team and am pleased to inform you that your account is now verified. Please try to refresh your page or log out then log back in. 

[#4]

On Monday I landed my first Contract and i was given the option of id verification but this showing after i completed my steps today and what should i do

[#5]

Hi Syed,

Thank you for your message. I checked and see that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#6]

Hi Upwork Support,

As soon as I got my first job, Upwork asked me for identity verification.

I submitted my National ID Card (Bangladesh) trying my best to follow the instructions but still it has gone under Manual Review.

I did already add my Tax Information (e-TIN) and Local Bank Account. In all of them my Identity is same and all are connected with my National ID Card.

My entire focus is on Upwork regarding my career, and was planning to be a plus member and invest my time on this platform. But this issue has got me worried.

Please help out regarding the process.

[#7]

Hello Shamsul,

Thank you for your message. I checked your account and see that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#8]

Hello  

  Dear Upwork legal Team I hope that you are doing well but I am worry to know about this that my id verification Document not be processed . I had subitted my document clearly according your policies and terms but you have not accepted my documents and I had got error on whole process . I request you to  review my documents and if there is any problem then give me chance to reupload my doucument again.

Thank You.

[#9]

Hi Abdul,

I checked your account and can confirm that we are still in the process of reviewing your submitted documents. Our team will review and update your account as soon as possible. 

- Pradeep

[#10]

Hi Roma,
I am currently facing an issue with my Identity Verification, I already submitted all the necessary information, and they are still reviewing my verification. Please help me out with this.

Thank you. 

[#11]

Hi Pavan,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page. 

- Pradeep

[#12]

Hi Pradeep,

Thanks for your reply.

I have completed the 'Show us a government-issued photo ID' step, showing green.

Could you please provide guidance on completing the next steps of the verification process? I would appreciate your help.

I am attaching the screenshot.

Thanks.

[#13]

Thank you for uploading the documents, Pavan. I see that your documents are still under review. Our team will review the documents and update your account as soon as possible. 

- Pradeep

[#14]

Hello! I'm having issues with identity verification process. I've uploaded my CNIC photos , also a photo of me. But upwork is showing the selfie process as incomplete and won't let me click on the option to upload a selfie again. I tried on multiple devices and also my permissions are enabled.

[#15]

Hi Huzaim,

Thank you for your message. Upon checking, I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#16]

Hey Upwork support team, having a similar issue with government ID verification.

Showing a yellow exclamation mark for multiple days now after submitting both the front and back of my ID.

Hoping to get a manual review and update for my account.

Appreciate any assistance!

[#17]

Hi Adam,

Thank you for sharing your concern. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#18]

Hey Ronna, I just resumbitted my ID. Appreciate the help.
I do have an active contract so hoping they can still message back while this process is underway.

Thanks again.

[#19]

Thank you for getting back to us, Adam.

I am stepping in for Ronna, and I'd like to assure you that we have received your documents and they are now under review. Please allow 1-3 business days for the team to review and update your account. The team will notify you if they need further information. 

[#20]

Hi Support Team,

I have received an email to verify my identity and whenever I try to do so with my Government issues ID or Passport it does not even allow me to capture a clear photo and quickly goes into reviewing and then says "Identity Verification is under Manual Review"

Tried 2 times as per the emails received same scenario happened and its just keep asking to adjust and suddenly clicks unclear photo and goes to manual review 

Didn't even ask about selfie or anything else 

Can you please advise, Will appreciate the help

Thanks

[#21]

Hi Zain,

Thank you for reaching out. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hi there,

So not sure what's going on with this verification process, It was completed and all was good on Saturday they said it was verified and I was able to Buy connects and submit proposals.

Today they asked again For ID and Selfie which I provided and now its stuck here with no further emails and nothing

Any help please to expedite this?

Will appreciate it 

[#23]

Hi Zain,

I checked and saw that you have successfully submitted a follow-up on your open ticket. I'd also like to inform you that our team reached out to you on this ticket to provide more information about submitting your document.  

[#24]

Hi There

The ticket you mentioned is already marked as closed and its from saturday, After that I have submitted the ID verification docs twice. I replied to that ticket asking what further I need to do from my end as its not even clear now to me.

First time they accepted it and was able buy connects as usual

Later yesterday on Monday when I accepted clien'ts proposal Upwork asked me to verify again with ID and Selfie which I did again

Now I didn't receive any further email and the ticket you mentioned is close 

Can you please advise if my docs are being manually reviewed or need to resubmit?

[#25]

Hi Zain,

I am sorry to hear about your experience while verifying your account. I see that you have already resubmitted your ID documents. Our team will review and update your account as soon as possible.

Also, I see that you have already responded to the open support tickets on your Upwork. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#26]

Hi PradeepH

Thank You for confirming my docs are submitted and team will review them.

Any possibility of escalating  this as its been almost 5 days back and forth doing verifications

Will appreciate the help