Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Same here. Tried with both passport and drivers licence. Probably taken over 20 photos, but it seems the app (that I had to download for this purpose) is not working. I have given up

[#3]

Hi Gunnar,

I'm sorry to hear that you've experienced something similar. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hello Germiluz,

I'm sorry to learn you are having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#5]

Same is the case with me please check out my profile, showing there manual review please inform me how much it will take i am unable to apply for jobs.

[#6]

Hello! I submitted my identity verification on 13th September. I tried at first with uploading my passport but it didn't let me, it couldn't recognize the document apparently. After that, I tried with my driving license, twice, and after that I uploaded my selfie. Today is 16th September and I still haven't been verified. Can someone tell me what's the issue?

[#7]

Hi Zhanina,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hi All,

I cannot verify my identity it shows Upwork has sent me an email for ID verification to my email.
But I have not received any email. I have both the accounts agency and a freelancer.

And the other thing is that I cannot apply for any jobs, that button is blur for me.  

Thanks 

Kunal Dhingra

[#9]

Hello Kunal,

Thank you for reaching out. I checked your account, and the button to submit a proposal is being grayed out due to the pending ID Verification requirements. I'd like to confirm that we have already received your documents and I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#10]

I have received my first order and its in progress and I have applied for verification but at now I am unable to apply for Jobs please help me..

[#11]

I am in the same situation.

[#12]

Hello Abba,

I checked your account and the "Apply Now" button is grayed out as your documents for ID Verification requirements are still under manual review. Our team will review and update your account as soon as possible. You will be notified of their message in case they need further information from you. Once your submitted documents are accepted, you will then be able to submit a proposal without any issues. 

[#13]

Hello Kishore,

Thank you for reaching out. Upon review, the option to submit a proposal is currently not available as you need to complete the ID Verification process first. I see that your previous submission was rejected because the image of your ID card was not acceptable. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

[#14]

Hi there, the "Apply Now" button in my account is disabled, need some help to fix this, thank you

[#15]

Hi Richard,

I checked your account and saw that you were requested to complete the verification process. It looks like the document you submitted was rejected. 

The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

You can check this help article for more information. 

[#16]

Hi team,

My account has been suspended. I have completed all the verification formalities but still, there was no response from the support team regarding the verification was completed or not. Please check the attached screenshot it is showing the same not verified sign in the govt id.

Please help me with how can I proceed further. 

Thanks and Regards,

Thangabalan

[#17]

Hi Thangabalan,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#18]

My profile picture verification had failed and I was put into the manual verification process. A day later, I was told to change my picture, which I did. I have not gotten any clear instructions after that and when I tried to verify my Identity, it still shows the manual verification process under way.

Note: I am unable to start the verification process after changing my profile picture.

[#19]

Hi Muhammad,

I checked and can confirm that we are still in the process of reviewing your previous ID submission. Our team will review and update your account as soon as possible. 

- Pradeep

[#20]

I got a notification to verify my Identity and I obliged by carrying out the identification process. It's more than 5 days now and I'm yet to get a feedback on my verification process. It's frustrating because I can't bid for jobs pending the completion of the verification process. I need help please.

[#21]

Hi Mercy,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#22]

Hello UpWork Team,

I tried all the possible hot fix found on forums and chat support but my profile still says "This profile is no longer available". Can someone help me out on this as soon as possible. 

Best Regards
- Nico

[#23]

Hi Nico,

I am sorry that your profile is not visible. I checked and it appears that you will need to verify your account to change your profile visibility. I see that you have already resubmitted your documents. Please allow 1-3 days for the team to review and update your account. 

- Pradeep

[#24]

Hello, I have uploaded a new profile picture as requested. I would like to know how long it will take my identity verification and anything else that I need to send to UpWork. P/S: I cannot find my previous comments, so I have to type another one. Thanks so much for any help. 

[#25]

Hi Anh,

Thank you for your message. I can confirm that your submitted documents are currently under manual review, and you need not take any further action at the moment. Please allow 1-3 business days for the team to review and update your account. 

[#26]

My Identity verification was declined after I submitted my Government Issued ID and Billing statement. According to Upwork support teams, (I receive emails from different people on their team) they declined to acknowledge my documents because the billing statement that I sent was a screen shot only. And they are requiring me to provide my proof of address  to verify my location. Why do they need to verify my location? Im looking for a work from home job. 

 Can anyone knows to whom I can reach out about my concern? Im worried because its seems like they neglected my identity verification request after I sent my documents in good faith.