Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

I am having issue with my ID verification. I am new to upwork so i didn't know about it much.

I added my brother's Card for billing and payment (With his permission) to buy connects. But then i got the notification for the ID verification so when i went there his name was showing.

I deleted his payment details and tried again but still his name is showing.
The current name i am seeing is "Asad Khan". But my name is "Roma Noor".

Kindly help with this issue so i can verify my ID and add my own payment method.

[#3]

Hi Roma,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Like so many other people I have problems with the Identify verfication. The app does not seem to be able to take pictures of my passport and the send message function is also not working. Spent 1 hour trying to chat with the support bot. All this is really annoying. 

[#5]

There is no direct way to contact their support no email, cant send support request all they provide is chat and that is not helpful at all, I did video verification two weeks ago and my account is still not verified yet

[#6]

Hi Michael,

I'm sorry to learn you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out, i upload my National Identify severally times
 Thanks in advance 

[#8]

Requesting a manual review.
Hi Upwork team

My profile has not been verified yet. I have been asked to manually verify it but I have not received any mail from the group yet. Can you tell me how to verify it? I am not getting the message to the support.

thanks

[#9]

Hi Rajat,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[#10]

I am experiencing the same thing. It's now undergoing manual review and I don't have an option to resubmit for verification too. What should I do now? I can't apply for jobs without a verified profile. Please help!!!

[#11]

I am trying to verify my identity but but upwork keeps rejecting my selfies. I have followed all directions on taking a good selfie but it is still rejecting. I need manual review. Thanks

[#12]

Hi James,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist

[#13]

Wow, I'm waiting for the manual identity verification

[#14]

I tried verifying my identity about 5 times now. I used both my drivers license and Philippine passport for the govt IDs needed, and my selfie was approved. I already got 2 green checks for those requirements, and got a yellow exclamation point for "Submit for identity review." But now there are 3 yellow exclamation points for all (check photo), and I'm not given a next step to fix whatever's needed. I haven't received any email too. Help please!!!

[#15]

Hi Peaches,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#16]

Hi Luiggi, thanks for the info! Regarding your response, does this mean I won't be able to apply for jobs until my verification is successful? Also, how will I get an update on the status of my identity verification? Is it via email? Hope you can let me know asap!

[#17]

Thank you for your question, Peaches. That's correct; I'm afraid you won't be able to submit any new proposals until your verification is completed. You should receive an email letting you know once it is. 

[#18]

Appreciate your response, Luiggi. Hopefully I get word on the success of my identity verification very very soon. Thanks!

[#19]

Hello there
Have been trying to verified my Id since some weeks ago,it keep review it and not accepted kindly help me out, thanks

[#20]

Hi Oyekola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hello Himansu,

I am sorry to hear about the issue with your profile. I checked, and it looks like it is due to your account's limitation. I see here that your ID verification submission is being manually reviewed. Please allow up to 48 hours for the review to take place. The assigned team will notify you should they need further information.

[#22]

okay ma'am please try to complete it as soon as possible because I am stuck right now 
and I am regularly updating my identification but it is not approved yet

[#23]

Thank you for following up, Himanshu.

I coordinated with our assigned team, and I am happy to let you know that your Identity Verification request has been approved and your profile is now visible. 

[#24]

thank you ma'am for your support 

[#25]

I have tried for identity verification and it said 

We've started a manual review

Watch your email in case we need you to answer any questions. I didn't receive any email from upwork. How long it will take to approve it manualy? I have 2 identity card first i tried with renewed id card which is on my husband's name as guardian it was not identified. Then i tried with my previous id card which was on my father's name as guardian. Now i cannot see any option to again identify my id card. Now lastly i tried with my previous id card so for which id they have started manual identification process? 

[#26]

Hi Kinza,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. Please update your profile picture and re-upload your ID document. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep