Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Junaid, 

Thank you for your message. I have shared your post with our team. Our team has reached out to you via a support ticket to assist you accordingly. If you have additional questions or concerns, you can reply directly on your ticket. Our team will be happy to assist further. 

[#3]

Hi! I have the same issue going around for weeks now. I've tried sending an ID again but it just showed the same page where it's asking me to go through Identification verification. 

[#4]

Hello Steffany,

I am sorry to learn that you are encountering an issue when trying to submit your ID again. If you are seeing the same page as the one on your desktop, it's because of the settings of the mobile browser. I recommend that you set it to mobile view. If the issue persists even after doing so, kindly contact our customer support team

through this page with a video clip replicating the issue.

[#5]

I am also facing same issue. The chat function is of no use. Can I get support team mail id?

[#6]

I think that is because of conflict in auto processing.

The upwork support team will verify by hand.

[#7]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out     
 Thanks in advance 

[#8]

Hi everyone,

I've been experiencing an issue with the background color of images I upload to Upwork. The system seems to apply a background color that differs significantly from what I see on my end. I've checked the color profiles and quality of my images, but the discrepancy persists.

Does anyone else encounter this problem, and if so, have you found a solution or workaround? I'd appreciate any insights or tips on how to ensure color accuracy when uploading images to Upwork.

Thanks in advance!

[#9]

Maybe their symtem are not working accordingly. Because, mine was fine and no issues had happened. thank you!

[#10]

Hi muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

[#12]

I have submitted identity documents multiple times, including my passport and national identity card, but I still have not received the identity badge. Can the support team help escalate the process so I can get my identity verified? A screenshot is attached. Assistance is highly appreciated

 

[#13]

Hi Tahreem,

Thank you for reaching out to us. I will be happy to help. I checked, and it seems that your documents were not accepted, and you need to submit them again. Before re-submitting, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

You can update your document here. Could you please try uploading your document following the tips shared above and in this help article?

[#14]

Ok, thanks. I have submitted the documents again. It's under verification. Request to please expedite process. Thanks

[#15]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out because i summit it multiple times 
 Thanks in advance 

[#16]

Hi am Praise from Nigeria. Over three days I have been trying to verify my identity. It keeps rejecting it. I am using the new ID for Nigerians, the old slip isn't available anymore. Please I need help. My account seem to have been suspended.

Thanks

[#17]

Hi Praise,

I'm sorry that you're having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

I got hired two days ago,and got a request to verify my account which I've done to the best of my knowledge.

It shows under manual review, and my client says I need to verify before we continue with the project, which is a huge bummer. 

Please could you expedite?

Many thanks! 

[#19]

Hi Diana,

I checked your account. It seems that your last document submission was rejected. You will need to reupload your documents again from the Settings page. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[#20]

i had already had verifified my identity when i made my profile. When i went to apply to my first job i had to verify again using my phone number for a code, but it say i exceeded my tries to send the code which is not accurate at all. So now im just stuck in a forever loop, and this has been going on for several days now.

[#21]

I have the same problem, than i posted just like you did. Than someone told me a seperate ticket is created for you. I waited and eventually went to sleep next day i found someone named Cynthia saying provide your number which i did and till now no repsonse. Upwork should really hire some people to respond faster!

[#22]

Izn, I'm sorry that you haven't heard back from the team yet. I can see that you posted your response on the ticket today; kindly allow up to 24 hours for the agent assigned to your ticket to respond back to you. If you don't hear back from the team, feel free to follow up with us and we'll gladly assist you further. 

[#23]

 

Hi Luiggi,  I got a verification pop up, and I have, to the best of my ability, done the necessary verification, but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please rectify? 

Diana. 

[#24]

Hi LuiggiR, please how can i get a ticket for my id verification process, I've been stuck on manual review for days now with zero communications or email, i need a faster response cause I'm in danger of losing the new gig i go cause if this issue, I attached a screenshot

[#25]

Hi Abdul-Rasak,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#26]

Hi Jamarious,

I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.