Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hello Ronna. 

Kindly do so because I urgently need it and it is highly frustrating.

Thanks

**Edited for Community Guidelines**

[#3]

Hi Prakash,

I've coordinated your concern with the handling team. In order for our team to efficiently review your account, they request you to upload the original copy of your ID showing first the front and then the backside of your ID. You can visit this helpful article for your guidance. 

[#4]

Hi Ronna,

I have uploaded my original documents only, showing first the front and then the backside of my ID. I have already followed instructions as told. I have gone through articles as well but nothing is working.

~Prakash

[#5]

"I'm reaching out in hopes someone can help me resolve an issue with Upwork  Despite submitting all required documents for verification, my account remains inactive. I've provided: - Completed application - National ID (NIC) - Bank statement (with protective code) - Additional statement without code Yet, I'm told my address is missing. I've attached my bank statement, which clearly displays my address. Also I'm willing to provide further documentation, including my passport, to prove my identity. Has anyone faced a similar issue? Any advice or guidance would be greatly appreciated.

[#6]

Hi Farah,

Thank you for your message. I checked and see that you're currently in correspondence with the handling team on this ticket for the issue. Please allow more time to review your case. You'll be notified of their response. 

[#7]

Hello Ronna,

I realized I should've commented here, instead of doing so under a moderator reply from a couple of months ago. So I'll copy and paste it here.

I've uploaded my government ID four or five times, it keeps getting rejected and telling me to do it again. Now it's also asking me to do the same step. Would you be able to help me?

Thank you.

[#8]

I received a mail that my id is verified and it is still suspended and its been around 14 days of suspension

[#9]

Thank you for getting back to us, Farah. 

I have shared your post with the handling team for follow-up. Our team is currently reviewing this for you and will send you an update on your support ticket. 

[#10]

matter isnt resolved yet

[#11]

I'm sorry that the problem still persists, Farah. I've notified the relevant team of your Community post and you can rest assured that they will follow up with you as soon as they have an update for you. 

[#12]

Good day Ronna and Upwork team,

I received ID verification today and I completed it around 5 hours ago then it shown "We've started a manual review". I asked customer support when will it completet but no one reply until now. It is possible to complete today?  What else actions I can do now for speeding up?

I just upgrad membership Plus plan yesterday and I have 3 ongoing clients and might get new job opportunity today because I submitted few proposal yesterday. l don't want to lose any opportunities.

Please help to solve and give an instruction asap. Thanks for your understanding and kind support!

[#13]

Hello YiChi,

Thank you for reaching out. I checked your account, and I'd like to confirm that your documents have been received and are currently under review. There's no need for you to do anything else right now. Our team will reach out to you with any updates or if they need any more information from you. We appreciate your patience and kindly ask you to allow 1-3 days for the review to be completed. You can check on your ticket anytime on this page.

[#14]

im a freelancer and my profile is showing my id is no longer availble. i have recently done my identity verifiacation. pls fix it out or tell me what is wrong,

[#15]

Hello Muhammad,

I checked your account, and it looks like your profile is not visible publicly due to the pending ID Verification requirements. 

Your documents have been received and are currently under review. No further action is needed from you right now. Our team will reach out to you with any updates or if they need any more information from you. We appreciate your patience and kindly ask you to allow 1-3 days for the review to be completed. 

[#16]

Hi can upwork call me and submit my Identity verification🫡

[#17]

Hi Robin,

I understand your concern about your account's verification status. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#18]

Thank you ms. Ronna, I hope I can do some job quickly and grow up with upwork, I'm waiting,thank you😊

[#19]

hi,

i am from Nigeria and i have uploaded my nin digital slip twice for verification. i want to know if you accept Nigerian nin slips for verification 

[#20]

Hi Abdulsamad,

I have followed up with the team handling your verification and I am pleased to inform you that your account is verified now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#21]

Hi everyone,

I have a problem regarding identity verification. My account is currently suspended... Everything but the first part is allright but I got this emal saying that the id document cannot be accepted...

**Edited for Community Guidelines**

[#22]

Hi Luka,

I'm sorry to hear about the trouble you experienced while verifying your account. Based on the notification in the screenshot attached to your post, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot or photos of your ID card taken from another device. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#23]

I currently cannot take a picture or verify my account, I don't have the option...

btw. I tried taking a photo of my ID in physical form but the camera is too blurry. Is there any way that I can upload a clean picture of my ID without blur? Thanks

[#24]

Hello Luka,

I am sorry to learn about the issue you were dealing with when trying to complete the ID Verification process. I have shared your report with our assigned team, and they advised that they have already reached out to you. You should be able to find a notification about your ticket in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.

[#25]

Hi Ivy,

I currently have no messages in my inbox...?

[#26]

Hi Luka,

This is Ronna, stepping in for Ivy. I checked and see that your account has been verified. Please try to reload your page or log out then log back in. Let us know if you need further assistance.