Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Luiggi, thanks for the info! Regarding your response, does this mean I won't be able to apply for jobs until my verification is successful? Also, how will I get an update on the status of my identity verification? Is it via email? Hope you can let me know asap!

[#3]

Thank you for your question, Peaches. That's correct; I'm afraid you won't be able to submit any new proposals until your verification is completed. You should receive an email letting you know once it is. 

[#4]

Appreciate your response, Luiggi. Hopefully I get word on the success of my identity verification very very soon. Thanks!

[#5]

Hello there
Have been trying to verified my Id since some weeks ago,it keep review it and not accepted kindly help me out, thanks

[#6]

Hi Oyekola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello Himansu,

I am sorry to hear about the issue with your profile. I checked, and it looks like it is due to your account's limitation. I see here that your ID verification submission is being manually reviewed. Please allow up to 48 hours for the review to take place. The assigned team will notify you should they need further information.

[#8]

okay ma'am please try to complete it as soon as possible because I am stuck right now 
and I am regularly updating my identification but it is not approved yet

[#9]

Thank you for following up, Himanshu.

I coordinated with our assigned team, and I am happy to let you know that your Identity Verification request has been approved and your profile is now visible. 

[#10]

thank you ma'am for your support 

[#11]

I have tried for identity verification and it said 

We've started a manual review

Watch your email in case we need you to answer any questions. I didn't receive any email from upwork. How long it will take to approve it manualy? I have 2 identity card first i tried with renewed id card which is on my husband's name as guardian it was not identified. Then i tried with my previous id card which was on my father's name as guardian. Now i cannot see any option to again identify my id card. Now lastly i tried with my previous id card so for which id they have started manual identification process? 

[#12]

Hi Kinza,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. Please update your profile picture and re-upload your ID document. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[#13]

now i upload both sides of id and also update the profile photo now i am getting this. How long it will take to approve the identity and I can start sending proposals?

[#14]

Hi Kinza,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#15]

I updated my profile picture but every time after review they say that After review, we have determined that your profile photo does not meet Upwork requirements. You need to update your profile picture. What is wrong with it. Allthough the picture i have uploaded is meeting the upwork requirements.

[#16]

Hi Kinza,

I have followed up with the team handling your account and I am pleased to inform you that your account is verified now. Feel free to message us if you need any other assistance

- Pradeep

[#17]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty 
 Thanks in advance 

[#18]

Hi Oyekola,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

Please I am having issues with id verification. I am a Nigerian, I have submitted both my international passport, my NIN, my voters card and everything still yet it's being rejected. How do I do this?

I really don't know what the problem is

[#20]

Hi Mirian,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#21]

hello please I have my first contract in progress. May I not be able to verify my selfie which cancels my identity verification every time. please help me because I'm afraid that tomorrow, which is the end of my weekly billing period, my account will be suspended. I am very worried

[#22]

Hi Franck,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hi there, I'm struggling with getting started with the ID verification portion. I've submitted my ID three different times (once with a selfie). It's been more than the allotted time period for verification, and I haven't received any emails from Upwork (yes, I checked my Junk mail). I've tried the chatbot, which is absurdly unhelpful, and I've tried submitting ID via computer and on my phone, but the little red prompt to verify is still showing up on my account. 

I can't seem to find any information on how to file a support ticket, and the chatbot won't tell me how. Please help. 

[#24]

I've been facing the same problem. I emailed Upwork support and it replied with " this email is no longer supported". It's a loop, everytime I verify my identity and re-login. The red little banner re appears.

[#25]

Hi Cecelia,

I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

Upwork asked me to verify my identity through any kind of government issued photo id so, I used my NIC (national identity card) issued by the Islamic Republic of Pakistan. I received an email saying that the names on my ID and profile don't match. So I put in a request for changing the name and it got approved. 

I submitted my ID again this time nothing being wrong, but it still won't review. I keep seeing the message "your Identification is being reviewed manually". It's been 2 days I haven't received any reply or email and when I try to contact support, I receive an auto-generated message saying "this email is no longer supported". 

I can't get any new jobs and this creates alot of problems for me. Please review this problem at earliest convenience and help me out.