Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Chaitanya,

Thank you for reaching out. I checked and see that our team is currently manually reviewing your submission. The review process typically takes about 1 to 3 days. Rest assured that they will reach out to you if they need more information.

[#3]

Hi,

I've been trying to verify my ID for 3 days now.

I've used multiple devices (the newest phones) to do this but it always says after doing all the pictures from ID and selfie:

"we didn't receive your information yet" 

Connection error.

Which is strange because I have perfect interenet connection. Wifi and 4G.

My settings to allow camera are on. 

Can someone help me out? I've tried to send a ticket but it's not clear to me if it has worked...

I have probable clients here who want to connect with me so it would be lovely to have it done asap.

Thanks!

[#4]

I can help you!

[#5]

Hi Charlotte,

I’m sorry to hear about the issue you’ve experienced while verifying your identity. I have escalated this to a support ticket so that our team can look into it further. One of our agents will reach out to you soon to assist.

[#6]

Thank you so much!
I would love to verify through video if possible.

I'm a real person, haha with an ID card! Eager to work as a freelancer 🙂

A good day to you

[#7]

There is a message says Action required: Verify your identity to continue winning jobs on Upwork although I submitted all the documents required and in the identity verification all the points are yellow and it's in the manual review. Please help.

[#8]

Hi Alqassam,

As you mentioned, I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#9]

Ok, Thank you LuiggiR for your respond.

[#10]

I have also created the Upwork Agency Plus Account with my Freelancer account. I tried inviting my team members to join my team as a member. 

However, the screen says an error that the person sending the invite doesn't have enough permissions.
I am the only person in that Agency Plus account. 
I am unable to send invites to other team members. 
Also, even after submitting the documents and completing video profile verification, the status still says to complete verification. 
Can anyone help me with this? I need to send invites to my team members and build profiles.
Thanks for your help.

[#11]

Hi Anshul,

Your account is currently restricted since you need to verify your identity, so you can't add other freelancers to your agency. I see that the team is currently manually reviewing your submission for verification. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#12]

Hey , i have issue Action required: Verify your identity to continue winning jobs on Upwork. Get started.
anyone can help me ?

 

[#13]

Hi Bayu,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#14]

I submitted my drivers license and a picture to be put under review as I was told I was required to do. Its been 2 days and there is no sign that it is still under review in the support requests section. When I open the alert on the top of the website that notifies me about the required action, it says, "get started" as in if I never even submitted my pictures. Can I get a confirmation that it is still under review? I have also changed my profile picture which was another required action but the alert is still at the top of my screen saying I must change my profile picture. Will these go away, and when will I be able to utilize my account again? Thanks.

[#15]

Hi Akram,

Thank you for reaching out. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#16]

I have over 90 connects on upwork. i have just started using it and also uplded the required id and pic. but, Now I cant submit a proposal.  I can just the job but "Apply now" option is not working. i need help from someone, please?

[#17]

Hi Aisha,

Your account is currently restricted since you need to verify your identity, so you won't be able to apply for new jobs. I see that the team is currently manually reviewing your submission for verification. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#18]

I received a job offer today morning and i was working on it. In the mean time i checked my profile and it was asking me to verify my identity. So I proceeded with identity verification and completed all the steps. It said the identity needs to be reviewed manually so it might take 1-3 business days. But soon after in the evening when i tried to apply for other jobs, the apply option was disabled and when i contacted the customer support via chat, it said that my accound was suspended.

But under the identity verification section, it still says that my Identity is under manual verification and I'm still holding a job and continuing the work. 

There was a slight space (" ") match issue with my Upwork Username and Identification Document name, I've also corrected it. Please look into it. My name is actually registered as "Sai Sibanshu Mohanty" in the documents but mostly I use "Saisibanshu Mohanty" on non official places. But now I've updated the Name in Upwork to match the Name in the original documents of mine.

Please help me with this.

[#19]

Hi Saisibanshu,

Since your account is currently restricted due to the identity verification requirement, you won't be able to apply for new jobs. I see that the team is currently manually reviewing your submission for verification as you mentioned. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#20]

Hi, 
After recivening my first job Upwork ased me to verifiy my identity, I went to do it with my National ID because it's all I have as I do not have passport or drive's license, But the issue is that there's no option in the ID Type option called National. Please help ASAP

 

[#21]

Hi Mostafa,

Can you please try selecting from any of the verification ID types, then proceed with uploading your national ID and see if that works? If you are still unable to do so, please let us know. 

[#22]

Hi Joanne,
Thank you for your help. This is what appears to me in the verification page now.

[#23]

Hi, 
it's too long since I have uploaded my National ID to get verified put I got no response, also I have posted my issue here wishing to get any help but I hadn't, please I am losing a lot of opportunities because that I did not get verified yet, I couldn't apply to jobs or meet new clients or even update my membership! The verification process stuck on this one, the only ID I have is my national ID.

 

[#24]

 Follow these steps:

1. *Contact Upwork Support*: Reach out to Upwork's Customer Support directly via the "Help" tab on the website or mobile app. Explain the situation and provide the following details:
- Username
- Date of National ID upload
- Type of ID uploaded (National ID)
2. *Check ID Upload*: Ensure the National ID is:
- Clear and legible
- Uploaded in the correct format (PDF, JPEG, or PNG)
- The correct document type (National ID)
3. *Verify Email*: Check the email associated with the Upwork account for any communication from the verification team.
4. *Provide Additional Information*: If requested, provide additional documentation or information to support the verification process.
5. *Follow Up*: If the issue persists, follow up with Upwork Support to ensure the issue is being addressed.

[#25]

Hi Tayyiba, 

Thank you for reaching out. I did not get your point, because I could not find the help or support section that you have mentioned. All I could find is the automated live chat bot from Upwork and that's helpless and it gives me generic replays, so please specify how could I do that. Or request a manual verification for me, please. 

[#26]

Please Joanne, help me!