Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[6d783309]

I have tried for around 4 or 5 times to send my national ID (It's in arabic as I'm from Egypt) while following all of the instructions such as not cropping/rotating it, all 4 corners are showing and the picture is clear and is on a flat surface with no flash. It's still getting rejected. What else do I have to do to get my ID verified?

[LuiggiR]

Hello Nada,

I'm sorry to learn you're having trouble with the verification process. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[1d039e0e]

Hi,

I have done identity verification, I can see message stated that we will manually do verification but not received a mail after that.
After that i got a notification - my profile is suspended.
I don't know what is the reason. can anyone please help?

Thanks & regards,
Prajakta

[LuiggiR]

Hi Prajakta,

Thanks for reaching out. As you mentioned, I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[div1401]

Hi,

I'm having trouble applying for jobs. I used to be able to do this without any issues, but now I'm encountering difficulties. Could someone guide me on the steps I need to follow?

[LuiggiR]

Hi Divyesh,

Your account is currently restricted because you need to verify your identity, which is why you are unable to apply for jobs at this time. I see that you've already submitted your documents for verification and they are under review. Please allow 1-3 for the review to be completed

[kennythegeek]

I just landed my first contract and immediately got a notification to verify my identity. I used the ID mode with my voter's card. Initially, I got green checkmarks for "appear on camera " and "show us a government issued id". However, I checked back now and the green has changed to a yellow caution mark. 

Please I need help. What does the changed status mean? 

[LuiggiR]

Hi Kehinde,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[kennythegeek]

Okay. Thank you 

[333901a1]

I live in USA. For identity verification I uploaded my passport which is from different country (I don't have a driver's license). The verifivation went into manual review process and for that I can't apply to jobs. I did not receive any email after uploading the documents. What should I do at this point?

[c7c5ea0d]

Reopen you email than find out what you want to do after that open up work than follow all instructions you will see

[IvygailJ]

Hello Sadiba Nusrat,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. Once your documents have been approved, you will then be able to start submitting a proposal.

[aa37c002]

Hello,
I've tried 3 times to verify my identity with 3 different IDs (ID card, passport and driver's license) and it still doesn't work. Now I've been informed of a "manual review" but I haven't received any email or explanation of why it didn't work and what to do next...
Could someone please help me...?
Thanks a lot!

[IvygailJ]

Hello Simon,

I'm sorry to hear you are having trouble with the verification process. In general, you should receive an update within 48 hours. The assigned team will reach out to you directly if they need further information from you. 

[aa37c002]

Hey, thank you for your answer! They don't accept my documents and they don't explain why!

[aa37c002]

They refused again my driver licence... With no explanation... Fifth time I tried. I don't know what to do anymore and there is no one to speak with. No one care about it... 

[IvygailJ]

Thank you for following up, Simon.

I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[060fc0ed]

Is this okay as it shows exclamation mark?

I have not recieve any email or noted erroes.

Thanks!

[LuiggiR]

Hi Ismail,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[thedivine1]

Hi @JoanneP, @Luiggi

My profile is not visible as I want to share my profile to a few clients for review.

I have initiated the verification process & there is a manual process that has been triggered. How can i get this resolved with minimal or no followups.

Regards,

Chaitanya P

[thedivine1]

Hi PradeepH,

Maybe you could help me out as well.

Regards,

Chaitanya P

[RonnaP]

Hi Chaitanya,

Thank you for reaching out. I checked and see that our team is currently manually reviewing your submission. The review process typically takes about 1 to 3 days. Rest assured that they will reach out to you if they need more information.

[90129518]

Hi,

I've been trying to verify my ID for 3 days now.

I've used multiple devices (the newest phones) to do this but it always says after doing all the pictures from ID and selfie:

"we didn't receive your information yet" 

Connection error.

Which is strange because I have perfect interenet connection. Wifi and 4G.

My settings to allow camera are on. 

Can someone help me out? I've tried to send a ticket but it's not clear to me if it has worked...

I have probable clients here who want to connect with me so it would be lovely to have it done asap.

Thanks!

[56ba14c6]

I can help you!

[RonnaP]

Hi Charlotte,

I’m sorry to hear about the issue you’ve experienced while verifying your identity. I have escalated this to a support ticket so that our team can look into it further. One of our agents will reach out to you soon to assist.

[90129518]

Thank you so much!
I would love to verify through video if possible.

I'm a real person, haha with an ID card! Eager to work as a freelancer 🙂

A good day to you

[cda645ce]

There is a message says Action required: Verify your identity to continue winning jobs on Upwork although I submitted all the documents required and in the identity verification all the points are yellow and it's in the manual review. Please help.

[LuiggiR]

Hi Alqassam,

As you mentioned, I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[cda645ce]

Ok, Thank you LuiggiR for your respond.

[df32beb5]

I have also created the Upwork Agency Plus Account with my Freelancer account. I tried inviting my team members to join my team as a member. 

However, the screen says an error that the person sending the invite doesn't have enough permissions.
I am the only person in that Agency Plus account. 
I am unable to send invites to other team members. 
Also, even after submitting the documents and completing video profile verification, the status still says to complete verification. 
Can anyone help me with this? I need to send invites to my team members and build profiles.
Thanks for your help.

[LuiggiR]

Hi Anshul,

Your account is currently restricted since you need to verify your identity, so you can't add other freelancers to your agency. I see that the team is currently manually reviewing your submission for verification. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[90baa92d]

Hey , i have issue Action required: Verify your identity to continue winning jobs on Upwork. Get started.
anyone can help me ?

 

[LuiggiR]

Hi Bayu,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[7e2a7b49]

I submitted my drivers license and a picture to be put under review as I was told I was required to do. Its been 2 days and there is no sign that it is still under review in the support requests section. When I open the alert on the top of the website that notifies me about the required action, it says, "get started" as in if I never even submitted my pictures. Can I get a confirmation that it is still under review? I have also changed my profile picture which was another required action but the alert is still at the top of my screen saying I must change my profile picture. Will these go away, and when will I be able to utilize my account again? Thanks.

[LuiggiR]

Hi Akram,

Thank you for reaching out. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[75c9adcb]

I have over 90 connects on upwork. i have just started using it and also uplded the required id and pic. but, Now I cant submit a proposal.  I can just the job but "Apply now" option is not working. i need help from someone, please?

[LuiggiR]

Hi Aisha,

Your account is currently restricted since you need to verify your identity, so you won't be able to apply for new jobs. I see that the team is currently manually reviewing your submission for verification. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[9b6cc384]

I received a job offer today morning and i was working on it. In the mean time i checked my profile and it was asking me to verify my identity. So I proceeded with identity verification and completed all the steps. It said the identity needs to be reviewed manually so it might take 1-3 business days. But soon after in the evening when i tried to apply for other jobs, the apply option was disabled and when i contacted the customer support via chat, it said that my accound was suspended.

But under the identity verification section, it still says that my Identity is under manual verification and I'm still holding a job and continuing the work. 

There was a slight space (" ") match issue with my Upwork Username and Identification Document name, I've also corrected it. Please look into it. My name is actually registered as "Sai Sibanshu Mohanty" in the documents but mostly I use "Saisibanshu Mohanty" on non official places. But now I've updated the Name in Upwork to match the Name in the original documents of mine.

Please help me with this.

[LuiggiR]

Hi Saisibanshu,

Since your account is currently restricted due to the identity verification requirement, you won't be able to apply for new jobs. I see that the team is currently manually reviewing your submission for verification as you mentioned. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[326051a7]

Hi, 
After recivening my first job Upwork ased me to verifiy my identity, I went to do it with my National ID because it's all I have as I do not have passport or drive's license, But the issue is that there's no option in the ID Type option called National. Please help ASAP