Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Please I have Issue with my Verification, its 3 days ni=ow Since th MAnual VErification process started and i am yet to get a review or responses from Upwork Team.
please i need urgent assistance
thanks 
regards

[#3]

Please I have Issue with my Verification, its 3 days ni=ow Since th MAnual VErification process started and i am yet to get a review or responses from Upwork Team.
please i need urgent assistance as i have proposals i submitted and was taking interviews, but they said my profile is no more visible to them and want to end the interview. 

thanks 
regards

[#4]

Hello, I would like to ask for help with an identity verification issue. I have uploaded my ID card, but it has not been verified and there is still a yellow exclamation mark icon. Please kindly check attachment included.

How long will this verification take? Because it has been 3 days since I uploaded it and it has tried several times until finally the continue button is no longer appear on the verification page.

I have completed one project and a weekly review has also been sent via email from Upwork.

Please help me with this issue.
Thank you.

[#5]

Somebody from Support should open a ticket for you soon.

[#6]

Hi Ferdinand,

I checked, and you've been requested to update your profile photo. This help article has more information on how to select a good profile photo. 

[#7]

Hi JoanneP,

I have update my profile photo and the notification about update the profile photo has been dissapear.

Now please help me about the ID Verification.

[#8]

Hi Ferdinand,

I checked and can confirm that your profile already shows the ID-verified badge. You may log into your account to check it. 

[#9]

hello there,

I just created my profile on upwork i.e 3,4 days ago and I recently got a job and suddenly an instruction received to verify my identity , I submitted my document but its showing we have started manual review. now I can't apply to any other job ,the apply now button is disabled . Now the worst part is that when I contacted customer support they says that you account is suspended, why? I dont know anything atleast I should know any one reason. kindly respond if any one can help.

Regards

Sharyar Sajid

[#10]

Hi Sharyar,

I am sorry to hear about the action taken on your account. I will be happy to assist you with this concern.

I checked and it appears that your account has been placed on hold until you verify it. I see that you have already submitted the ID  documents. The relevant team will review and update your account as soon as possible. I apologize for the inconvenience this may cause you. 

- Pradeep

[#11]

I am new on upwork, i have succufully completed my task. But after my apply noe button is grey. please help me to solve my issue. and i my ID card also not accepted till 11 september.

[#12]

Hi Khurram,

I see that your account has been limited while we wait for you to verify it. It seems that your previous ID submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#13]

I uploaded a new photograph but I have no way to continue the verification process. Or will it fix itself automatically?

[#14]

Hi Brown,

Thank you for updating your profile picture. I have followed up with the team handling your account and I am pleased to inform you that your account is verified now. 

- Pradeep

[#15]

I recently secured my first job on the platform and was prompted to complete identity verification. I’ve tried verifying my account  using my National ID (NIC), but it hasn’t gone through. my account seems to be suspended, and my profile is no longer visible to the public and maybe also to my client. I need to start working on this project as soon as possible, but I haven’t received any communication regarding the issue. The identity verification page indicates that a manual review is in progress.

Could someone help with this issue?

[#16]

Same here. Tried with both passport and drivers licence. Probably taken over 20 photos, but it seems the app (that I had to download for this purpose) is not working. I have given up

[#17]

Hi Gunnar,

I'm sorry to hear that you've experienced something similar. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hello Germiluz,

I'm sorry to learn you are having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#19]

Same is the case with me please check out my profile, showing there manual review please inform me how much it will take i am unable to apply for jobs.

[#20]

Hello! I submitted my identity verification on 13th September. I tried at first with uploading my passport but it didn't let me, it couldn't recognize the document apparently. After that, I tried with my driving license, twice, and after that I uploaded my selfie. Today is 16th September and I still haven't been verified. Can someone tell me what's the issue?

[#21]

Hi Zhanina,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hi All,

I cannot verify my identity it shows Upwork has sent me an email for ID verification to my email.
But I have not received any email. I have both the accounts agency and a freelancer.

And the other thing is that I cannot apply for any jobs, that button is blur for me.  

Thanks 

Kunal Dhingra

[#23]

Hello Kunal,

Thank you for reaching out. I checked your account, and the button to submit a proposal is being grayed out due to the pending ID Verification requirements. I'd like to confirm that we have already received your documents and I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#24]

I have received my first order and its in progress and I have applied for verification but at now I am unable to apply for Jobs please help me..

[#25]

I am in the same situation.

[#26]

Hello Abba,

I checked your account and the "Apply Now" button is grayed out as your documents for ID Verification requirements are still under manual review. Our team will review and update your account as soon as possible. You will be notified of their message in case they need further information from you. Once your submitted documents are accepted, you will then be able to submit a proposal without any issues.