Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Jenny,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#3]

Hello, 

I am new to upwork. I have accepted a contract and I was supposed to start but was asked to verify identity. I uploaded PAN CARD, grabbed selfie and followed other steps. Instead, my profile has been suspended. Filed a suspension appeal. I need to sort this out asap. Please help !!!!!!

- Shruti

[#4]

Hi Shruti,

Thank you for sharing your concern. I checked and see that the relevant team is currently manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account. Our team will also reach out to you on the ticket you've raised here. 

[#5]

 Hello,

I am currently facing an issue I can't get my account verification.

I've already submitted all the requested info.... 

 Please support because I cannot apply to any job !

[#6]

Hello Ouarda,

It looks like our assigned team is already manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account. You will be notified if they need further information from you.

[#7]

I have uploaded documents twice and then it came we are going through manual review, please solve it quickly i am unable to apply for jobs.

[#8]

[#9]

Hi Marjorie,

I checked and can confirm that we are still in the process of reviewing your ID submission. Our team will review and update your account as soon as possible. 

- Pradeep

[#10]

Hy,

i hav submitted all my documents carefully for the verification process.

Kindly Verified My account Thanks!

Regards.

[#11]

Hi Ayesha,

I checked your account and I do not see any ID submission on this account. Could you please confirm if you are referring to the same account? 

- Pradeep

[#12]

Yes , I have tried too many times but failed. I uploaded all documents and this interface showed.

Please Resolve my issue so that I'll directly get orders easily.

thanks!

[#13]

Sorry sir i have made a mistake unfortunetly. but now i have cleared it.

now i delet my previous account i dont have an idea that hows it created but my authentic account is this  now i again submit my information very carefully. Please Sir Verified My  This account.

thank you so much for your support!

[#14]

Hello Ayesha,

Thank you for following up. It looks like your documents are now being reviewed. Please allow 1-3 business days for the team to review and update your account. You will be notified if they need further information from you.

[#15]

Thank you so much!

[#16]

I've submitted my Driver's license and selfie several times. Then it goes for manual review. But the system asks again for submission of Govt approved ID and selfie. Please resolve the issue. 

Regards,

Pranjal Bordoloi 

Email id: **Edited for Community Guidelines**

[#17]

Have you tried submitting your Passport instead of the driver's license? I noticed "passport" was marked as "recommended" on the identity verification page.

[#18]

Hi Pranjal,

I checked your account, and it appears that your ID verification is pending due to an inappropriate profile picture. Please note that your profile picture must be real and belong to you. Once done, our team will review and update your account as soon as possible. 

- Pradeep

[#19]

Please I need the support to confirm my document submission.

I just uploaded my documents and it says I will be contacted but my profile is still showing Action required: Verify your identity to resume activity on Upwork. Get started.

[#20]

Hi Daniel,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit your documents from the Settings page.

- Pradeep

[#21]

I am currently struggling with profile verification.

I initially tendered my Voters card but it was rejected. My National ID card (NIN) is not being captured by the Upwork camera feature.

Since I only have these two government issued IDs, how am I supposed to verify my profile?

Meanwhile, Upwork has suspended my account, making the whole thing deeply distressing.

I need a solution! 

[#22]

Hello Onyekachukwu,

I'm sorry to hear that your account has been restricted. I checked, and it looks like your previous submission was rejected because the image of your ID card was not acceptable. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit your documents from the Settings page.

[#23]

I am also having this same issue, please help!
Upwork community please help on this.
Please!!!!

[#24]

Hi Zainab,

I checked and saw that the submitted document was rejected. Please submit a valid document for verification. You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we cannot accept:

• Student IDs, employee IDs, library cards, handwritten IDs, temporary IDs, photocopied IDs, military IDs, and health cards.

For tips on capturing the image of your ID, please check this help article. 

[#25]

Thank you Joanne,

The ID I submitted is my National ID, can I know the specific reason the
card got rejected?
Secondly, after the verification, will the suspension on my account be
lifted?

This has not been easy for me, please I really need your help!

[#26]

I pointed the camera at my passport many times as you asked me, but the system did not scan my passport. What else should I do to verify my identity?