Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Ivy,

I have tried submitting my government-issued ID again as instructed, but I do not think the verification has been successful. Please, how can I be assisted with this?

[#3]

Hi Shalom,

I checked your account and saw that you haven't completed the verification process yet. Please go here and kindly click the option to continue so that you can accomplish this step. 

[#4]

I've recently been trying to verify my upwork profile and after several attempts there's a big confusion that seems to get in my way.

When I click on the see public view button it shows "your profile is no longer available" while the other page shows your profile has been verified successfully.

I've attached screenshots below

Need immediate support by the upwork team 😞

[#5]

Hello Muhammad,

Thank you for your message. I checked, and it looks like your profile is unavailable due to your pending ID verification requirements. It seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You may want to use a mobile device to complete the verification process. You can learn more here.

[#6]

Hey Adrian M 

My name is Catherine Thairu my upwork account is unable to submit any job saying I do government identity which I hv done twice am under review since yesterday no response upto now kindly help.

[#7]

Hi Catherine Ann,

I can see that our verification team is manually reviewing your account. Please allow them time to complete their review. If they need further information from you, they will contact you directly. 

[#8]

Hi,

Iam not not able to submit proposals,

apply now button is not working, it  is converted to grey. What is the reason. Kindly resolve this issue  as soon as possible.

Thanks

[#9]

Check if you might need to verify your identity. You should see a message at the top of the page where you are trying to submit a proposal.

[#10]

Hi Parth,

Thank you for your message. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed and you will be able to submit proposals again. If the issue persists, let us know so we can help you further.

[#11]

hai, i am sorry i got the same issue on my profile but i didn't get the email from upwork, it's been 3 days and i got my ID approved yet the other following still not approved and  i need some help and advised 

thanks 

[#12]

Hi Bernadette,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#13]

Hi Team,

Can't apply to any of jobs even if I have connects and my account isn't activated yet as already I have given my ID and photo proof for verification.

[#14]

Hi Sabyasachi,

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#15]

Nice to meet you   I m a new freelancer 

[#16]

Hi Team,

I am facing a problem. I am not able to apply to any jobs/work even after doing all the verification and adding tax details.

Please guide.

Thank you.

[#17]

Hello Sushree,

Thank you for reaching out. It looks like the "Apply Now" button is grayed out due to your pending ID  Verification requirements. We have received your documents and they are now being reviewed by our assigned team. Please allow 1-3 days for the team to finish their review.  They will notify you if they need further information.

[#18]

Hi Everyone,
I don't know how I can verify my account that hasn't been used for some time now. Please help. 

[#19]

Hi Joemar,

I checked and saw that your profile is manually being reviewed. Please allow time for the team to complete their review. If the team requires additional information form you, they will contact you directly. 

[#20]

Noted on this. Thank you.

[#21]

Hello Upwork Community,

I recently received a prompt from Upwork asking me to verify my location, although I have followed the steps and submitted what was needed I didn't state there that they have received it. The status on the steps for submitting document is still color yellow with exclamation point. 

Background:

1. I am a Filipino and originally from Philippines. I have Philippine passport.

2. Currently I am living here in Malaysia with a dependent pass since my husband is working here.

3. I also previously work here in Malaysia and paid taxes.

4. When I created Upwork account, it automatically detected my location. My phone number for verification is also a Malaysia number.

5. I have submitted my passport bio, my selfie holding the passport, dependent pass document. I also emailed support so I can submit the Tax clearance form bearing my name on it.

I know that it says 48hours waiting but can I still contact my client? I just recently got my contract and I don't want it to be affected. Can my client message me still? Is contract still there?

My public profile is gone too when I view it. Will this go for 7days? I am desperate to have an answer soon.

Another thing, base on you experience, how long it really takes?

Please help me. Anyone from here or Upwork people. Please.

[#22]

Hi Michelle,

I went through the same thing last week with identity verification. I saw the same yellow warning icons like the ones you're seeing. It took about 1-2 days to get everything cleared up.

If it doesn't get resolved, try reaching out to Upwork support. They're super helpful and should be able to assist you!

[#23]

Thanks Noel. Now I feel relieved somehow. I am new to upwork and I don't want to lose credibility just because of this. I hope mine will be fixed the soonest. So my profile will be shown again in public. Otherwise, I will contact support.

[#24]

Hi Michelle,

I checked and can confirm that your account is currently being manually reviewed. Please allow the team time to complete their review. If they need more information from you, they will contact you directly. I can also confirm that you've successfully submitted a support ticket. Someone from the team will update it to assist you. 

[#25]

We've started a manual review

Watch your email in case we need you to answer any questions.

1. Incomplete step

   Show us a government-issued photo ID

   We'll check that the country where your ID is from matches the country in your profile.

2. Incomplete step

   Appear on camera

   To show us it's really you, take an automatic selfie or join a video chat.

3. Incomplete step

   Submit for identity review

   If we can't instantly verify you, we'll start a manual review process.

[#26]

Hi Christine,

I checked your account and it appears that we are still in the process of reviewing your ID documents. Our team will review and update your account within 1-3 days. They will reach you via the registered email address if they need additional information. 

- Pradeep