Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[67deefa3]

Hi. 🙂

I got hired two days ago, and an identity verification request popped up, which I've done correctly to the best of my knowledge, but it says under manual review for a few days now, and my client needs me verified before we continue with the rest of the project.

Is there a way to expedite the process, as this is a huge halt to my ongoing project.

Thank you. 

Diana.

[JoanneP]

Hi Diana,

I checked, and it looks like you have yet to complete the verification process. Please go here and kindly click on the option to continue. 

[41400cbe]

 I am having same issue , manual review on going , i'm waiting for my account .

[sumit_jainn]

I am not able to verify my document even after multiple attempts.

I have tried Aadhar card, Pan card and driver's license, none of them have been approved in manual verification.

Can you please let me know how I can complete my ID verification process?

[NikolaS]

Hi Sumit,

Thank you for reaching out to us. I checked and it looks like you need to submit your documents for verification again. You can get started here. I encourage you to check this page for more information about acceptable documents for verification. 

[sumit_jainn]

I have already submitted them 7-8 times, it seems to be stuck in some kind of loop. I have already looked at all the documentation, can you confirm why the documents are not being accepted in manual review?

[NikolaS]

Hi Sumit,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[e02bd116]

Hello i'm for Ukraine and every time when i use my passport or driver card for verification i  see the same  messages(we coulden't recognize your document).I'm tired play with lights ,with corners or with  documetns. Help me pls 

[NikolaS]

Hi Vladimir,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[3c0dd303]

Today is the second time I have been asked to verify my account on Upwork. I have tried to upload my official document, valid nationwide in my country, and up-to-date. Following the instructions provided, with a different background, nothing covering the information on the ID. Everything is in order. When I upload the images supposedly for automatic verification, they do not load; it seems they do not recognize me. I have been through this process more than five times already, and I would like to request a manual verification. However, when I upload the photos, it does not lead to a manual verification either; it just stays on the screen where it says error in recognition.I need your help to resolve this soon.

[NikolaS]

Hi Jenny,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[26b62e65]

Hi I am trying to complete my identity verification but it keeps getting rejected or I don't know what happened

[JoanneP]

Hi Kier,

I checked and it looks like you are required to update your profile photo. Please check out the helpful information in this article so that you can upload a good profile photo. 

[26b62e65]

HI Joanne, I already did that and it is accepting. It is this that is kept on repeating 

[PradeepH]

Hi Kier,

Thank you for changing your profile picture. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[b15922db]

My problem is that when I verify my account, it allows you to scan QR codes and send text messages to verify your account. Once I scan the QR code on my phone, it directs me to scan the QR code again for account verification and text messages. same thing in the text message; it routes me to the link where I can just scan and receive text. It repeats the process; there is no chance to upload any files or meet any requirements to verify my account.

 

[LuiggiR]

Hello Brayan,

I'm sorry to hear you haven't been able to complete the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[jonnettefair]

I attempted to verify my ID over a week ago. It accepted my state ID, but did not accept my picture.  It also did not provide a link for the video verification and now my ID is no longer there.  I just have the red bar at the top of my profile that leads to nowhere.  When I attempted to find support, tried to submit a ticket, I received the error below.

Could someone provide guidance on next steps. This process has been very discouraging. All assistance welcomed. Thank you.

[LuiggiR]

Hi Jonnette,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[6d783309]

I have tried for around 4 or 5 times to send my national ID (It's in arabic as I'm from Egypt) while following all of the instructions such as not cropping/rotating it, all 4 corners are showing and the picture is clear and is on a flat surface with no flash. It's still getting rejected. What else do I have to do to get my ID verified?

[LuiggiR]

Hello Nada,

I'm sorry to learn you're having trouble with the verification process. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[1d039e0e]

Hi,

I have done identity verification, I can see message stated that we will manually do verification but not received a mail after that.
After that i got a notification - my profile is suspended.
I don't know what is the reason. can anyone please help?

Thanks & regards,
Prajakta

[LuiggiR]

Hi Prajakta,

Thanks for reaching out. As you mentioned, I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[div1401]

Hi,

I'm having trouble applying for jobs. I used to be able to do this without any issues, but now I'm encountering difficulties. Could someone guide me on the steps I need to follow?

[LuiggiR]

Hi Divyesh,

Your account is currently restricted because you need to verify your identity, which is why you are unable to apply for jobs at this time. I see that you've already submitted your documents for verification and they are under review. Please allow 1-3 for the review to be completed