Jul 1, 2024 09:59:47 AM Edited Jul 11, 2024 10:44:57 AM by Luiggi R
Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again.
I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help?
Solved! Go to Solution.
Jul 1, 2024 03:07:29 PM Edited Aug 19, 2024 02:40:58 PM by Andrea G
Hello Adrian,
I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Oct 14, 2024 10:06:37 AM by Luiggi R
Hi Malik,
Oct 14, 2024 09:01:48 AM by John Benneth C
Hi! I saw that I should receive 10 free connects when creating an account, but my current balance shows 0 connects. Could you assist me with this?
Oct 14, 2024 10:07:04 AM by Luiggi R
Hi John,
Oct 14, 2024 09:11:22 AM by Md Shahriar A
I am unable to verify my Government ID verification i have submited id many times
Oct 14, 2024 12:18:09 PM by Luiggi R
Hi Md Shahriar,
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
Oct 14, 2024 11:24:49 AM by Happiness C
Hi Support Team,
I submitted my government-issued ID to verify my Upwork account last Friday, but I haven’t been verified yet. I even resubmitted the ID, but I still haven’t received any useful information on why my account hasn’t been verified. Could you please help me understand what the issue might be?
I will appreciate your assistance.
Oct 14, 2024 02:19:05 PM by Ivygail J
Hello Happiness,
I checked your account and saw that your initial submission of documents was rejected. Please ensure that your documents are valid. This helpful article has tips on capturing the image of your government ID and on the types of documents you can use. You can complete the ID Verification process through this page.
Oct 14, 2024 04:44:53 PM by Nikita S
Hello all.
Need to APPROVE my identify by taking a selfie. There is no button or something like that to do it.
I did it once and selfie ve been declined. Upwork asking me to do it again. Where i can do it, who can help? Support bot did not helped.
Email Address Removed
Oct 14, 2024 05:28:24 PM by Joanne P
Hi Nikita,
I checked your account and confirmed that you are required to update your profile photo. Please log into your account and kindly click the notification banner. I recommend that you please check out this helpful article for more information on how you can choose a good profile photo.
Oct 15, 2024 05:26:07 AM by Abdulsamad I
I would like to inquire if Upwork accepts the NIN slip as a valid form of identification for Nigerian users.
Oct 15, 2024 08:45:55 AM by Utprekshya G
Hello there!
Can anyone help me if my id gets verified or not? I submitted my government issued id (citizenship) since i am from Nepal and I am clueless about the status of ID verification process. It would be really helpful because I am not being able to accept offer from the clients.
Thankyou
Oct 15, 2024 07:34:35 AM Edited Oct 15, 2024 07:58:29 AM by Alexey I
Recently I was changing my cover photo. After that I got the message "Action required: Verify your identity to continue winning jobs on Upwork. Get started." When I click GET STARTED, I see something like this
I do not have any ideas what do I do. Please help.
Oct 16, 2024 01:03:23 AM by Izuma M
I've been trying to verify my upwork account for some time and it's not working. Please what do I do
Oct 16, 2024 01:56:48 AM by Christian G
Hi Izuma,
I'm sorry to hear about the trouble you are experiencing while verifying your account. I looked into this, and it seems that your previous submission was rejected because the image of your ID card was not acceptable. I see that you are provided a chance to retry your submission on your Identity Verification page. Before you submit, please avoid cropping, altering, or uploading a screenshot or photo of your ID card taken from another device. To complete your verification more efficiently, you can refer to the tips section on this help page.
Oct 6, 2024 09:42:29 AM by Stephen Mumasaba E
I have a similar problem but not of the internet connection issue. I take a clear submission of my ID and each time I keep getting rejected and asked to verify again. I have submitted like 5 times but still not getting through. How can I fix this?
Oct 6, 2024 11:18:16 AM by Ronna P
Hi Stephen,
Thank you for sharing your concern. Upon checking, it looks like you need to submit another valid or alternate ID for verification. Please visit this helpful page for further guidance.
Oct 16, 2024 04:43:32 AM by Robin R
hi roana P
Thank you i get verified, can i ask something?maybe in message?
Oct 16, 2024 03:28:49 AM by Victor R
Hello, I got a job contract and then i am requested to the verification, to which I did with my ID card and selfie now am currently facing issue with my account verification, I already submitted all the necessary information and still yet, they are still reviewing my verification manually. Please help me out with this.
I am stranded and worried that I may loose this job.
Oct 16, 2024 03:35:48 AM Edited Oct 16, 2024 03:36:50 AM by Ali A
I faced the same issue a month earlier. It usually takes up to 48 hours for the mannual verification.
You can contact customer support if the verification is not done in 48 hours after submitting the proof.
Thanks
Oct 16, 2024 05:10:08 AM by Ronna P
Hi Victor and Ali,
Upon checking, it looks like your accounts have been verified. Please try to reload your page or log out and then log back in. Let us know if you need further assistance.
Oct 16, 2024 10:27:31 AM by Nosa O
I'm having a hard time verifying my ID on upwork, I uploaded my toronto government ID, and my account is still not verified, I just landed my first job on the platform, really don't know what to do, please advice. Thanks
Oct 16, 2024 11:29:47 AM by Ronna P
Hi Nosa,
Thank you for sharing your concern. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?
Oct 18, 2024 02:36:26 PM by Nosa O
Hello Ronna,
Thank you so much for responding, I actually did not check back here and decided to wait the 48hours for the verification, I really wish I did. It was after the 48hrs I decided to check back here. Sorry I'm still new to all this.
Anyways, I just sent in another verification and these are some screenshots to let you know what's happening. Thank you so much once again.
Oct 18, 2024 08:28:10 PM Edited Oct 19, 2024 12:11:05 PM by Ivygail J
Hello Nosa,
Thank you for replying. I am stepping in for Ronna. We will look into this further and get back to you once we have more information. Thank you.
Edited to add more information:
Nosa, I received an update from our assigned team, and I am happy to share that your documents have been accepted, and the ID Verification badge is now visible on your profile.