Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hello Alex,

Thank you for reaching out. It looks like you need to submit your documents again, as your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#3]

i have provided all required  documents for verifcation last night but my accounty is not verified yet, last night i got a job and now my profile is not showing when my client try to open my profile its shows that no profile found kindly reslove my identity verifcation issues and restore my profile so that i continue my job if you need any further information i am willing to provide that

[#4]

Hi Shoaib,

I checked your account and I am pleased to inform you that your account is verified now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#5]

I have been trying verify my account for some days now and my government issued voter ID from Nigeria keeps being rejected.

I don't know what else to do because the ID is government issued and it has all my details. 

[#6]

Hi Christopher,

Thank you for sharing your concern. I've coordinated your concern with our team and they have reached out to you on this support ticket. If you have additional questions or concerns, feel free to reply directly on your ticket. Our team will be happy to provide further assistance. 

[#7]

Dear Team,

When I tried to view my profile it shows "This profile is no longer available."

I just accepted an offer and I'm afraid the client will look for another freelancer.

Please assist to fix the issue.

Regards,

Lorelli

[#8]

Hello Lorelli,

Thank you for reaching out. It seems that your profile isn't currently available because of your pending ID Verification requirements. I’ve looked into it, and I can confirm that our team is manually reviewing your account. Please allow 1-3 days while they complete their review. If they need any more information, they’ll be sure to reach out to you directly.

[#9]

Please I am having the same issue of NIN Slip verification. Please how do I go about it?

[#10]

Hi Oluwadamilola,

I am sorry to hear about the trouble you faced verifying your account. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#11]

Dear team support..

i have submitted my ID and selfie for verification, and since it all show exclamation mark untill now.. my profile is currently in no longer available status, and i can not also applying for job. May i know what happened and what should i do? I just got my first job here on upwork and so excited to continue so. Thank you.

[#12]

hello
is there any way to submit my ID even tho I'm past due. unfortunately i forgot to submit it (I'm new to upwork).