Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Hi Muhammad,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
Thank you,
Pradeep
Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Hi Uros,
Thank you for reaching out to us. I followed up with our team and they will review your verification as soon as possible.
Hi Andika,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
~ AJ
Hi Alexis,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hi Andrea G
I have already verified my identity and have received the verification badge as well. Not sure why Upwork is asking me to reverify my account. Because of this, I'm unable to apply for any jobs. Whenever I hit the apply button, it redirects me to an 'Identity Verification page. Could you please assist?
Hi Shazia,
~ AJ
Hi Annie Jane B
I have already verified my identity and have received the verification badge as well. Not sure why Upwork is asking me to reverify my account. Because of this, I'm unable to apply for any jobs. Whenever I hit the apply button, it redirects me to an 'Identity Verification page. Could you please assist?
Hi Monsuru,
Thank you for reaching out to us. As a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else.
I reached out to the team handling your ID review and they confirmed that you should have the option to update your profile photo on your profile. You can go to Settings> My Profile> Select the pencil icon here to update your photo. Let us know if you still need further assistance.
Hi Danish,
Thank you for reaching out. I can see that the team has followed up with you via a support ticket. Feel free to refer to your ticket for more information and next steps.
Hi Prisylla,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
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