Hi Trisha Mae,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Hi Darell Ann,
I have checked your account and looks like it doesn't need further verification just yet. Please be reminded that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Hi Lydia,
Thanks for bringing this to our attention. I'm afraid I had to edit your post since the document you shared contained personal information that shouldn't be in the Community. That said, I can see that you also recently followed up with the team assisting you with the verification process. Remember that support requests are responded to in the order they are received, so kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hi Liydya,
I'm sorry to hear that you're having difficulties verifying your ID. I can also see that you've been coordinating with the team via email and support tickets to resolve the issue. We suggest you continue doing that through a single key on this page so the team can assist you more efficiently.
Hi Lydia,
I totally understand how you want this issue with your account resolved. However, please be reminded that we cannot disclose any information or actions being taken on a user's account publicly here in the Community. This is due to privacy and security reasons, and we do hope you understand.
Feel free to update your ticket or respond to the email linked to your case, and the team handling it will surely assist you accordingly. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Rehan,
It doesn't look like you need to verify your account yet. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Sumaya,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Harshad,
I checked your account and it looks like it doesn't need further verification yet. This process cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
~ AJ
Hi Rona,
Are you referring to getting the Identity Verification badge? It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
~ AJ
Hi Hammy,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.
Hi Kishan,
Account verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Oghenedoro,
It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Hi Muhammad,
Thank you for your message. You can proceed with uploading the documents on the link. Our team will reach out to you if they need additional information about the name inconsistency.
- Pradeep
Hi Achmad,
I have checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Floremhil,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll send you an email and notify you when you sign in to your account if you need to verify.
i got this error, Why can't I see the option for identity verification in my profile settings on Upwork
Hi Waqar,
Thank you for reaching out to us here in the Community. I'm sorry to learn that you're having difficulty verifying your ID. However, it looks like your concern has been escalated to the appropriate team for further review. Please expect an update from the team on this page with your support ticket within 24-48 hours.
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