Identity Verification

[5cb59c16]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[tinker_bell3 · Accepted solution]

Hi Tushar,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

[15a693f3]

Hi Joanne,

I haven't recieved an email about verification ID. I have some questions .

1- How long does it take to be sent?

2- Are there any steps to do to receive the email quickly?

3- Can I start work without verifications or should I wait for the email?

Eman.

[812dd08c]

Hi Eman,

I have checked your account; it doesn't need further verification yet. Remember that you cannot initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

Yes! You can still submit proposals to potential clients in the marketplace, even without verifying your identity, for the time being. You may want to check this help article for more information. 

[sheeraz0312]

Hi Arjay,

My profile was verified but i have updated my profile name and now its not matching my National Id Name so now how i can go with previous verified name because i am not able to verify with latest name change.

[5cb59c16]

Hi Joanne

Thanks for providing me with crystal clear information. I got my profile verified.

Best Regards

Tushar Sharma

[ef66b010]

Dear upwork team, 

I want close my account. But I can't it please help me

[131db502]

Hi, Joanne, 
i have the same issue, i uploaded the ID document more than 7 days ago and still getting the " We're reviewing your ID, which can take up to 1-3 business days." message. can you help me out with this 

i'm already on a contract with a client and i need to get my account verfied ASAP.
thanks.
Mustafa

[egaruth]

Hi Mustafa,

Thank you for reaching out to us. I reached out to the team handling your case and your verification is now complete. 

Let us know if you need further assistance. 

[131db502]

Hi Nikola,
It was resolved succesfully.
Thanks.

- Mustafa

[e9f0a0bc]

Hi Joanne
I have been so disappointed lately on the re-verification process and a good account that was built with sweat had to suffer for it.

When i drop my details, i was told to take the images of government issued ID and also Utility bill which i provided.

That wasnt accepted so my account Top rated badge got removed.

I tried it again after going around to get my details differently from the government board and got an updated utility bills

But my job success score of 100 suffered and got to 89 instead.

I have a client i just sealed a project with which required him seeing my upwork account but its in chaos already.

Pls look into this and probably let me speak with an upwork agent so we can do a live verification because if i go this verification again and my suspended acount gets blocked then i would lose all the faith i had in upwork.

[pradeephele]

Hi Olaboboye,

I am sorry to hear about the inconvenience caused to you during the verification process. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. 

I will follow up with the team handling your request and one of our team members will update your support ticket as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[e9f0a0bc]

Pls this is taking long, cant an agent verify me directly?

[1e9b7854]

Hi,

whenever you get your first contract or job you will be notified that you need to verify your identification, and then you also get the blue tick on your profile once you verify your identity.

[0c425614]

sir i want id verifiation but i not got id verification option in setting please sapport me i facing these problems from 15 days

[1e9b7854]

As I told when you submit a proposal to the client it gives you a job contract and when you accept it, then you'll notify and a message from Upwork to verify your identity.

[9432334d]

##- Please type your reply above this line -#yes how to identify

Sent from my Huawei Mobile

[alyssacarr]

Hi Vinay,

I checked your account and as of the moment, there is no requirement to undergo Identity Verification.

Once you receive an email or notification on your account to start this process, this is the time that you can upload your documents.

[ivanmilosevic36]

Hello, I have issue because I dont have option to do ID verification.

I have also recently became a premium member but still I don't see the option. 

I would appreciate some help

thanks 

Identity (ID) Verification 

[759e32fa]

Hi Ivan,

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

You can find more information about this here.

[jayd13]

I want to know if my account is approved or not 

[depopp]

Hi,

Upwork says: "Verify your identity by 09/03/2023 UTC to continue winning jobs on Upwork". If they don't review my files tomorrow, will my account be automatically paused? I am worried about this, as I have an ongoing contract at the moment and need to stay in touch with the client.

Thanks in advance.

[luiggi_rosado]

Hi Defne,

I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.

[aocumen]

Hi Defne, 

I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account. 

[ae61617c]

Hello, my acoount is 100% complete but there is no option of identity verification in my settings. When i can get this badge and how to resolve this issue?

[d6d33d1c]

If this has been resolve please share the resolution to me as I am experiencing the same issue. The option of identity verification is not showing on my profile too. 

[waqarviky707]

Mam same for me..

I don't have options 

[f11c5564]

Your Identity be verified once you got payment from Client

[4b291f6c]

Hi Kashif, Thanks for reaching out! 

Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.

Then, you’ll just need to complete these steps:

1. Log into your Upwork account, go to Settings, then Identity Verification
2. Provide a valid government-issued ID
3. Complete a visual verification

If you’d like more information on ID verification and the identity verification badge, please review this article

[812dd08c]

Hi Kashif, Joanne Paulene, and Sheeraz,

I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

[85a6221b]

Hello, Good Day

I've been in a week here in upwork can I ask that How can I get an ID verification options? So that I can apply jobs here. Thank you

[5fd3c6f8]

enter to the setting and click on the ID verification. after you can upload your ID and wait an approval.
(If it is helpful to you, make it a solution)

[sofia2008]

That option will only be available when Upwork gives you access, generally when you start earning. You cannot request ID verification.

[85a6221b]

I can still find a job if I'm not a verified user?

[079e148c]

Hey, 

I am a dual citizen and verified my account with Egyptian ID as I was in Egypt at the time of creating the account .. I am now in the US and want to update my verified Id to my US passport, for tax and other purposes. Can somone Please assist. 

[fcd3e0a8]

All you need to do is update your location to your new address in the United States and contact upwork support to inform them of your migration, that's all.

Your account have been verified and there is no need to re-verify it 

[2cfe5712]

Hi, 
I have craete upword profile and on the verification page, I see 

Submit a document

We're reviewing your documents and will get back to you within 1 business day.

Thanks for helping to keep Upwork safe. Your ID will not be shared with clients.

but I have not submitted any document for ID verification yet. What should I do? How do I verify my account?

[812dd08c]

Hi Syed Muhammad,

Thank you for reaching out and reporting this. We understand how alarming this situation is for you and please allow us to look into this. I've shared your report to the appropriate team for further review. One of the members will surely review your profile and assist you accordingly via email. You can also access your ticket here for updates.

[85a6221b]

How can I get the option of ID Verification? I am already 2 weeks here in upwork, so I can send proposals. Thanks

[mattelamparo]

Hi Kevin,

I appreciate your interest in getting your ID verified. However, at this moment, you are not yet required to go under verification.
 
When the time comes that you need to verify your identity (usually during your first contract), our team will reach out to you with instructions. You will also be notified via the Upwork page, and the link to verify your identity will be available.
 
Please learn more about ID Verification here: ID Verification Badge.

Being new to the platform, I recommend you take some of our online lessons here.

I hope this is helpful.