Sep 1, 2023 08:06:10 PM Edited Sep 14, 2023 04:55:03 PM by Andrea G
Hi Team,
Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Sep 2, 2023 12:26:41 AM Edited Mar 15, 2024 12:54:32 PM by Andrea G
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Mar 13, 2024 01:28:53 AM by Syed M
I haven't seen identity verifation option on my profile setting can you help me to resolve this problem
Mar 14, 2024 12:58:39 AM by Narek S
Hi. JoanneP.
I've had my Upwork profile for a long time and I'm looking to get the verification badge. Could you help me access the Identity Verification section in my settings?
Sep 2, 2023 12:54:32 AM by Saim A
Hi,
whenever you get your first contract or job you will be notified that you need to verify your identification, and then you also get the blue tick on your profile once you verify your identity.
Sep 2, 2023 01:03:31 AM by Vinay Kumar P
sir i want id verifiation but i not got id verification option in setting please sapport me i facing these problems from 15 days
Sep 2, 2023 01:12:43 AM by Saim A
As I told when you submit a proposal to the client it gives you a job contract and when you accept it, then you'll notify and a message from Upwork to verify your identity.
Sep 2, 2023 01:24:19 AM by Faiza R
Sep 2, 2023 05:37:02 AM Edited Sep 4, 2023 12:12:38 PM by AleksandarD A
Hi Vinay,
I checked your account and as of the moment, there is no requirement to undergo Identity Verification.
Once you receive an email or notification on your account to start this process, this is the time that you can upload your documents.
Nov 24, 2023 05:07:12 AM by Mohamed I
same issue for my account too. not get ID verification notification yet
Nov 24, 2023 06:18:20 AM by Luiggi R
Hi Mohamed,
You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.
Sep 2, 2023 01:20:25 AM by Ivan M
Hello, I have issue because I dont have option to do ID verification.
I have also recently became a premium member but still I don't see the option.
I would appreciate some help
thanks
Sep 2, 2023 06:28:52 AM by Annie Jane B
Hi Ivan,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
You can find more information about this here.
Sep 2, 2023 10:06:24 AM by Defne K
Hi,
Upwork says: "Verify your identity by 09/03/2023 UTC to continue winning jobs on Upwork". If they don't review my files tomorrow, will my account be automatically paused? I am worried about this, as I have an ongoing contract at the moment and need to stay in touch with the client.
Thanks in advance.
Sep 2, 2023 05:02:26 PM by Luiggi R
Hi Defne,
I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.
Dec 13, 2023 12:57:26 PM by Taron M
I had to create a new Upwork account to write here. Because no one has been responding to my two tickets that Ihave been updating for 4 weeks now. As I understand it, upwork does not want to communicate with blocked users. I don't want to figure it out. It's just that the problem is that I was blocked due to problems with the payment system. I am a refugee from Ukraine and now I am in the Netherlands, perhaps by buying connections through my Dutch bank I aroused suspicion. I received an email from Upwork that I have three days to send the documents confirm the address and solve the problems. I didn't notice this message, I noticed it for about 5 days. And I haven't been able to get any response for a month now
Ticket id: 43888178
Sep 5, 2023 08:12:44 PM by Avery O
Hi Defne,
I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account.
Sep 3, 2023 10:33:10 AM by Kashif R
Hello, my acoount is 100% complete but there is no option of identity verification in my settings. When i can get this badge and how to resolve this issue?
Sep 3, 2023 10:47:55 AM by Joanne Paulene M
If this has been resolve please share the resolution to me as I am experiencing the same issue. The option of identity verification is not showing on my profile too.
Sep 3, 2023 12:50:06 PM by Samuel E
Hi Kashif, Thanks for reaching out!
Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
Then, you’ll just need to complete these steps:
If you’d like more information on ID verification and the identity verification badge, please review this article
Sep 3, 2023 02:53:55 PM by Arjay M
Hi Kashif, Joanne Paulene, and Sheeraz,
I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Sep 3, 2023 10:43:38 AM by Kevin Kyle L
Hello, Good Day
I've been in a week here in upwork can I ask that How can I get an ID verification options? So that I can apply jobs here. Thank you
Sep 3, 2023 01:52:07 PM by Tural B
enter to the setting and click on the ID verification. after you can upload your ID and wait an approval.
(If it is helpful to you, make it a solution)
Sep 3, 2023 02:43:04 PM by Sophie A
That option will only be available when Upwork gives you access, generally when you start earning. You cannot request ID verification.