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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Syed's avatar
Syed M Community Member

I haven't seen identity verifation option on my profile setting can you help me to resolve this problem

Narek's avatar
Narek S Community Member

Hi. JoanneP.
I've had my Upwork profile for a long time and I'm looking to get the verification badge. Could you help me access the Identity Verification section in my settings?

Saim's avatar
Saim A Community Member

Hi,

whenever you get your first contract or job you will be notified that you need to verify your identification, and then you also get the blue tick on your profile once you verify your identity.

Vinay Kumar's avatar
Vinay Kumar P Community Member

sir i want id verifiation but i not got id verification option in setting please sapport me i facing these problems from 15 days

Saim's avatar
Saim A Community Member

As I told when you submit a proposal to the client it gives you a job contract and when you accept it, then you'll notify and a message from Upwork to verify your identity.

Faiza's avatar
Faiza R Community Member

##- Please type your reply above this line -#yes how to identify

Sent from my Huawei Mobile
Faiza raheem
Alyssajoy's avatar
Alyssajoy C Retired Team Member

Hi Vinay,

 

I checked your account and as of the moment, there is no requirement to undergo Identity Verification.

 

Once you receive an email or notification on your account to start this process, this is the time that you can upload your documents.


~ Alyssa
Mohamed's avatar
Mohamed I Community Member

same issue for my account too. not get ID verification notification yet

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohamed,

 

You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.

~ Luiggi
Ivan's avatar
Ivan M Community Member

Hello, I have issue because I dont have option to do ID verification.

I have also recently became a premium member but still I don't see the option. 

 

I would appreciate some help

 

thanks 

 

Identity (ID) Verification 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ivan,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

 

You can find more information about this here.


~ AJ
Upwork
Defne's avatar
Defne K Community Member

Hi,

Upwork says: "Verify your identity by 09/03/2023 UTC to continue winning jobs on Upwork". If they don't review my files tomorrow, will my account be automatically paused? I am worried about this, as I have an ongoing contract at the moment and need to stay in touch with the client.

Thanks in advance.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Defne,

 

I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.

~ Luiggi
Taron's avatar
Taron M Community Member

My account has been blocked for no reason, I can't contact support for a month, no one has answered

I had to create a new Upwork account to write here. Because no one has been responding to my two tickets that Ihave been updating for 4 weeks now. As I understand it, upwork does not want to communicate with blocked users. I don't want to figure it out. It's just that the problem is that I was blocked due to problems with the payment system. I am a refugee from Ukraine and now I am in the Netherlands, perhaps by buying connections through my Dutch bank I aroused suspicion. I received an email from Upwork that I have three days to send the documents confirm the address and solve the problems. I didn't notice this message, I noticed it for about 5 days. And I haven't been able to get any response for a month now
Ticket id: 43888178

Avery's avatar
Avery O Community Manager

Hi Defne, 

I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account. 


~ Avery
Jawad's avatar
Jawad A Community Member

I want to know if my account is approved or not 

Kashif's avatar
Kashif R Community Member

Hello, my acoount is 100% complete but there is no option of identity verification in my settings. When i can get this badge and how to resolve this issue?

Joanne Paulene's avatar
Joanne Paulene M Community Member

If this has been resolve please share the resolution to me as I am experiencing the same issue. The option of identity verification is not showing on my profile too. 

Sheeraz's avatar
Sheeraz H Community Member

Mam same for me..

I don't have options 

Faizan's avatar
Faizan F Community Member

Your Identity be verified once you got payment from Client

 

Samuel's avatar
Samuel E Retired Team Member

Hi Kashif, Thanks for reaching out! 

 

Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.

 

Then, you’ll just need to complete these steps:

  1. Log into your Upwork account, go to Settings, then Identity Verification
  2. Provide a valid government-issued ID
  3. Complete a visual verification

If you’d like more information on ID verification and the identity verification badge, please review this article


~ Samuel
Arjay's avatar
Arjay M Retired Team Member

Hi Kashif, Joanne Paulene, and Sheeraz,

 

I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Kevin Kyle's avatar
Kevin Kyle L Community Member

Hello, Good Day

 

I've been in a week here in upwork can I ask that How can I get an ID verification options? So that I can apply jobs here. Thank you

Kevin Kyle Lopez
Tural's avatar
Tural B Community Member

enter to the setting and click on the ID verification. after you can upload your ID and wait an approval.
(If it is helpful to you, make it a solution)

Tural Babashov
Sophie's avatar
Sophie A Community Member

That option will only be available when Upwork gives you access, generally when you start earning. You cannot request ID verification.