Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Mohamed,
You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.
Hi Ivan,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
You can find more information about this here.
~ AJ
Hi Defne,
I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.
Hi Defne,
I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account.
~ Avery
Hi Kashif, Thanks for reaching out!
Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
Then, you’ll just need to complete these steps:
- Log into your Upwork account, go to Settings, then Identity Verification
- Provide a valid government-issued ID
- Complete a visual verification
If you’d like more information on ID verification and the identity verification badge, please review this article
~ Samuel
Hi Kashif, Joanne Paulene, and Sheeraz,
I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Syed Muhammad,
Thank you for reaching out and reporting this. We understand how alarming this situation is for you and please allow us to look into this. I've shared your report to the appropriate team for further review. One of the members will surely review your profile and assist you accordingly via email. You can also access your ticket here for updates.
Hi Kevin,
I appreciate your interest in getting your ID verified. However, at this moment, you are not yet required to go under verification.
When the time comes that you need to verify your identity (usually during your first contract), our team will reach out to you with instructions. You will also be notified via the Upwork page, and the link to verify your identity will be available.
Please learn more about ID Verification here: ID Verification Badge.
Being new to the platform, I recommend you take some of our online lessons here.
I hope this is helpful.
~ Matt E
Hi Vinay Kumar,
We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.
I want to verify my identity on Upwork and get a blue tick so my bids and connects are not wasted anymore (As clients tend to ignore freelancers with no blue tick). I had submitted images of my National Identity Card, now the second and final step which is visual verification is pending. I cannot see the "Identity Verification" menu in settings anymore and from some research it seems it is now held with a customer support agent. Please guide me to the next steps on how do I verify my account as soon as possible.
Hi Fatemeh,
Thank you for reaching out and I'm sorry if you're having difficulties verifying your ID. Please know that in compliance with U.S. law, Upwork does not conduct business with individuals and entities on a list called the Specially Designated Nationals ("SDN") list. Unfortunately, Iran is one of the countries listed in it which is why it's not available on the dropdown. For more information on these laws, click here.
I took the liberty of sharing your concerns directly with the team handling the review. One of the members will surely review your case and assist you accordingly via email. Please don't hesitate to coordinate to resolve the issue.
Hi Munawar,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Hi Saima,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
