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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
tinker_bell3
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~ Joanne
Upwork

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1,159 REPLIES 1,159
1e9b7854
Community Member

Hi,

whenever you get your first contract or job you will be notified that you need to verify your identification, and then you also get the blue tick on your profile once you verify your identity.

0c425614
Community Member

sir i want id verifiation but i not got id verification option in setting please sapport me i facing these problems from 15 days

As I told when you submit a proposal to the client it gives you a job contract and when you accept it, then you'll notify and a message from Upwork to verify your identity.

##- Please type your reply above this line -#yes how to identify

Sent from my Huawei Mobile
Faiza raheem

Hi Vinay,

 

I checked your account and as of the moment, there is no requirement to undergo Identity Verification.

 

Once you receive an email or notification on your account to start this process, this is the time that you can upload your documents.


~ Alyssa

same issue for my account too. not get ID verification notification yet

Hi Mohamed,

 

You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.

~ Luiggi
Upwork
ivanmilosevic36
Community Member

Hello, I have issue because I dont have option to do ID verification.

I have also recently became a premium member but still I don't see the option. 

 

I would appreciate some help

 

thanks 

 

Identity (ID) Verification 

Hi Ivan,

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

 

You can find more information about this here.


~ AJ
Upwork
jayd13
Community Member

I want to know if my account is approved or not 

depopp
Community Member

Hi,

Upwork says: "Verify your identity by 09/03/2023 UTC to continue winning jobs on Upwork". If they don't review my files tomorrow, will my account be automatically paused? I am worried about this, as I have an ongoing contract at the moment and need to stay in touch with the client.

Thanks in advance.

Hi Defne,

 

I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.

~ Luiggi
Upwork
aocumen
Community Manager
Community Manager

Hi Defne, 

I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account. 


~ Avery
Upwork
ae61617c
Community Member

Hello, my acoount is 100% complete but there is no option of identity verification in my settings. When i can get this badge and how to resolve this issue?

If this has been resolve please share the resolution to me as I am experiencing the same issue. The option of identity verification is not showing on my profile too. 

Mam same for me..

I don't have options 

Your Identity be verified once you got payment from Client

 

Hi Kashif, Thanks for reaching out! 

 

Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.

 

Then, you’ll just need to complete these steps:

  1. Log into your Upwork account, go to Settings, then Identity Verification
  2. Provide a valid government-issued ID
  3. Complete a visual verification

If you’d like more information on ID verification and the identity verification badge, please review this article


~ Samuel

Hi Kashif, Joanne Paulene, and Sheeraz,

 

I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
85a6221b
Community Member

Hello, Good Day

 

I've been in a week here in upwork can I ask that How can I get an ID verification options? So that I can apply jobs here. Thank you

Kevin Kyle Lopez

enter to the setting and click on the ID verification. after you can upload your ID and wait an approval.
(If it is helpful to you, make it a solution)

Tural Babashov

That option will only be available when Upwork gives you access, generally when you start earning. You cannot request ID verification.

I can still find a job if I'm not a verified user?

Kevin Kyle Lopez
079e148c
Community Member

Hey, 

 

I am a dual citizen and verified my account with Egyptian ID as I was in Egypt at the time of creating the account .. I am now in the US and want to update my verified Id to my US passport, for tax and other purposes. Can somone Please assist. 

All you need to do is update your location to your new address in the United States and contact upwork support to inform them of your migration, that's all.

Your account have been verified and there is no need to re-verify it 

2cfe5712
Community Member

Hi, 
I have craete upword profile and on the verification page, I see 

Submit a document

 

We're reviewing your documents and will get back to you within 1 business day.

Thanks for helping to keep Upwork safe. Your ID will not be shared with clients.

but I have not submitted any document for ID verification yet. What should I do? How do I verify my account?

Hi Syed Muhammad,

 

Thank you for reaching out and reporting this. We understand how alarming this situation is for you and please allow us to look into this. I've shared your report to the appropriate team for further review. One of the members will surely review your profile and assist you accordingly via email. You can also access your ticket here for updates.

 

~ Arjay
Upwork
85a6221b
Community Member

How can I get the option of ID Verification? I am already 2 weeks here in upwork, so I can send proposals. Thanks

Kevin Kyle Lopez

Hi Kevin,

 

I appreciate your interest in getting your ID verified. However, at this moment, you are not yet required to go under verification.
 
When the time comes that you need to verify your identity (usually during your first contract), our team will reach out to you with instructions. You will also be notified via the Upwork page, and the link to verify your identity will be available.
 
Please learn more about ID Verification here: ID Verification Badge.

Being new to the platform, I recommend you take some of our online lessons here.

 

I hope this is helpful. 


~ Matt E

Ohh, I see thanks a lot.

Kevin Kyle Lopez
ed206c7b
Community Member

Hi, 

Same here, I also can't verify my identity because there is no identity verification option. 

ca42dea2
Community Member

I am having an issue verifying my account, I can't find the identity verification tab in my profile settings and I don't know what to do. Please I need help.

 

**Edited for Community Guidelines**



Thanks,
Benita.

0c425614
Community Member

Why can't I see the identity verification option in my Upwork profile settings? I've already filled out my profile, but I still can't see the option. What should I do to make sure my identity is properly verified so that I can use all of the platform's features and advantages? Please assist me.

Hi Vinay Kumar,

 

We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.

~ Joanne
Upwork
3f43f055
Community Member

I want to verify my identity on Upwork and get a blue tick so my bids and connects are not wasted anymore (As clients tend to ignore freelancers with no blue tick). I had submitted images of my National Identity Card, now the second and final step which is visual verification is pending. I cannot see the "Identity Verification" menu in settings anymore and from some research it seems it is now held with a customer support agent. Please guide me to the next steps on how do I verify my account as soon as possible.

ID-Verification-post.png

cc0258fe
Community Member

Hello,

 

I was born in Iran however I currently reside in the United States. I was asked to do a Government ID Verification which I am happy to do but on the drop-down menu, there is no recognition of Iran as a country so I couldn't select the proper country. I had no other choice other than to choose the US as the country and upload my Iranian Passport. Now, I am worried this would affect my current offers and wouldn't allow me to do a Government ID verification. I can provide proof of residency etc. if that is what is required. This is quite frustrating and I appreciate any help or support.

 

Thank you,

Fatemeh

Hi Fatemeh,

 

Thank you for reaching out and I'm sorry if you're having difficulties verifying your ID. Please know that in compliance with U.S. law, Upwork does not conduct business with individuals and entities on a list called the Specially Designated Nationals ("SDN") list. Unfortunately, Iran is one of the countries listed in it which is why it's not available on the dropdown. For more information on these laws, click here

 

I took the liberty of sharing your concerns directly with the team handling the review. One of the members will surely review your case and assist you accordingly via email. Please don't hesitate to coordinate to resolve the issue.

 

~ Arjay
Upwork
hussain_munawar
Community Member

i am unable to complete verification in my upwork profile .ID Verificaiton menu is missing in profile setting .please guide

Hi Munawar,

 

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
saimamunawar
Community Member

i am unable to complete profile verification. ID verification menu missing in setting .Please guide

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