Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
We certainly understand your concern and appreciate your transparency with the issue. I've escalated your case directly to the team handling the review. One of the members will review your account and provide an update via email with more information and further assistance.
Dear Upwork Support Team,
I hope this message finds you well. I am writing to bring to your attention a persistent issue I have been facing with my Upwork account, and despite my repeated attempts to resolve it, I have not received a response from your team for the past seven days.
The problem originated when I attempted to change my profile name to "Sadi" from my previously verified name, "Sadam Khan." Unfortunately, this change led to a mismatch with my government-issued identity documents during the ID verification process.
I understand the importance of adhering to Upwork's name policy and the necessity of accurate personal information. However, I have encountered difficulties in reverting the name change. Each attempt prompts a request for new name verification, which is unattainable due to the discrepancy with my identity documents.
This situation has resulted in my account being on hold for the past 8 days, restricting me from sending proposals or receiving interview invitations. I have diligently followed the best practices for ID submission, ensuring the visibility of my name and date of birth, and using a valid government-issued photo ID.
I have submitted multiple tickets and messages seeking assistance, but unfortunately, my efforts have not yielded a response. This has prompted me to seek help on community forums and other platforms, as the issue remains unresolved. I kindly request your immediate attention and assistance in resolving this matter.
I am willing to provide any necessary additional information or documents to support the correction of my profile name to the previously verified "Sadam Khan. Your prompt action is crucial, as the account hold has significantly impacted my ability to use Upwork's services.
I appreciate your understanding and cooperation in addressing this urgent matter. Thank you for your time and assistance. I look forward to a swift resolution.
It looks like you are already communicating with the relevant team via a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
I hope this message finds you well. I appreciate your prompt response.
Unfortunately, despite my attempts to communicate through the support ticket over the past 5 days, I have not received any response from the team. My account has been on hold for the past 11 days, and the lack of resolution is causing significant inconvenience.
I understand that support requests are addressed in the order they are received. However, given the urgency of my situation, I kindly request expedited attention to my case. My work and access to essential services are severely impacted, and I am in need of a swift resolution.
I have been diligently following up on the existing support ticket, but the lack of communication is disconcerting. Can you please escalate this matter and ensure that someone from the team addresses my concerns at the earliest?
Your assistance in resolving this matter promptly is greatly appreciated.
I'm sorry you haven't heard back from the team. I've notified them on our end and can confirm they recently followed up with you. Please continue communicating with them through your ticket so that they can assist you further.
Dear Upwork Support Team,
I hope this message finds you well. Regrettably, I am reaching out for the fifth time in my ongoing efforts to resolve a critical issue with my Upwork account. Despite multiple posts and messages over the past 14 days, my concern remains unresolved, hindering my ability to use Upwork's services effectively.
To recap, the issue arose when I inadvertently updated my profile name to my nickname, "Sadi," instead of maintaining my previously verified name, "Sadam Khan." This change has caused persistent challenges during the ID verification process, as my government-issued ID card does not align with the updated nickname.
I understand and appreciate Upwork's commitment to maintaining accurate user information and adherence to name policies. However, the continuous prompts for nickname verification have resulted in my account being on hold for the past 14 days. Despite submitting valid government-issued photo ID with visible name and date of birth information, I have been unable to proceed due to the ongoing mismatch.
This marks my fifth attempt to seek assistance in resolving this matter. I have submitted multiple tickets and messages, yet the response time has been prolonged, and the replies have not led to a satisfactory resolution. Different support representatives have contacted me without a clear understanding of the issue, causing further delays.
I urgently request your intervention to revert my name change to the previously verified "Sadam Khan" and facilitate the verification process with my government-issued ID card. I am willing to provide any necessary additional information or documents to expedite the correction process.
Your immediate attention to this matter is crucial, as the extended account hold is significantly impacting my ability to engage in Upwork's freelance opportunities. I appreciate your understanding and cooperation and hope that this fifth attempt will result in a swift resolution.
Thank you for your time and assistance.
I'm sorry you haven't heard from the team yet. I've followed up with them and can confirm that they recently shared an update with you. Kindly refer to your ticket for more information and continue communicating with them via the same ticket.
What are the supported ID types for Nigerian accounts?
I'm getting error:
It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.
If you don't have a supported ID type, please contact us .
when trying to use my Permanent Voters ID for verification
You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. Feel free to check this help article for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to proceed.
Thank you for reaching out to us. Could you please try again to upload your available document? You can select the available option and then upload the document you have.
Let us know if you need further assistance.
I have received a rising talent budge but I have not received a notification to verify my identity. Identity verification is important I will appreciate receiving and email or notification for identity verification.
whenever you get your first contract or job you will be notified that you need to verify your identification, and then you also get the blue tick on your profile once you verify your identity.
As I told when you submit a proposal to the client it gives you a job contract and when you accept it, then you'll notify and a message from Upwork to verify your identity.
I checked your account and as of the moment, there is no requirement to undergo Identity Verification.
Once you receive an email or notification on your account to start this process, this is the time that you can upload your documents.
You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.
Hello, I have issue because I dont have option to do ID verification.
I have also recently became a premium member but still I don't see the option.
I would appreciate some help
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
You can find more information about this here.
Upwork says: "Verify your identity by 09/03/2023 UTC to continue winning jobs on Upwork". If they don't review my files tomorrow, will my account be automatically paused? I am worried about this, as I have an ongoing contract at the moment and need to stay in touch with the client.
Thanks in advance.
I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.
If this has been resolve please share the resolution to me as I am experiencing the same issue. The option of identity verification is not showing on my profile too.
Hi Kashif, Thanks for reaching out!
Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
Then, you’ll just need to complete these steps:
If you’d like more information on ID verification and the identity verification badge, please review this article
Hi Kashif, Joanne Paulene, and Sheeraz,
I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
enter to the setting and click on the ID verification. after you can upload your ID and wait an approval.
(If it is helpful to you, make it a solution)
I am a dual citizen and verified my account with Egyptian ID as I was in Egypt at the time of creating the account .. I am now in the US and want to update my verified Id to my US passport, for tax and other purposes. Can somone Please assist.
All you need to do is update your location to your new address in the United States and contact upwork support to inform them of your migration, that's all.
Your account have been verified and there is no need to re-verify it
I have craete upword profile and on the verification page, I see
We're reviewing your documents and will get back to you within 1 business day.
Thanks for helping to keep Upwork safe. Your ID will not be shared with clients.
but I have not submitted any document for ID verification yet. What should I do? How do I verify my account?
Hi Syed Muhammad,
Thank you for reaching out and reporting this. We understand how alarming this situation is for you and please allow us to look into this. I've shared your report to the appropriate team for further review. One of the members will surely review your profile and assist you accordingly via email. You can also access your ticket here for updates.