🐈
» Forums » Support » Re: ID Verification Page Throwing 404 Error (...
Page options
5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

~ Joanne
Upwork

View solution in original post

2,421 REPLIES 2,421

You will get the identity verification option after completing the first contract on Upwork.

Hello, Eman.

 

Good day! 

 

I am really concerned on the verification on my upwork account, I badly need it. I am going to apply to the company I am referred to. Unfortunately, I cannot verify my account due no option for identity verification. The company needs me to verify my account first. It's been weeks since I completed my profile, I still cannot verify it. I did lots of research but none of them helped. Also, I tried applying small contracts so I can somehow start having a work. Still, it never helped. My connects are almost nothing left but I still cannot get the verification. Please help! Thank you.

 

Yours truly,

Floremhil Sencil

Hi Floremhil,

 

We understand that having a verified badge in your profile can really be helpful in making your profile stand out and be trusted.
 
Please know that once you are eligible/required, you’ll be notified upon logging in to complete the verification process.
 
If you didn't get the email notification, your account is not yet due for identity verification.
 
You don't have to worry, our specialized team will definitely give you a prompt or reach out directly via email once you are required to complete the verification process. You can read more about the verification badge here.
 
Hence the ID verification page not showing up on your account settings. We encourage you to keep sending proposals and applying for jobs. When required or eligible, you will get a notification to complete the verification process. 


~ AJ
Upwork
dd5c44a6
Community Member

Upwork requires to upload ID that has an address but my National ID has the Address on the back side. Upwork asks only to upload the front side of the ID. How Can i upload both sides of my ID?

 

It has been rejected and i dont know what to do?

 

Thanks

Hi Jona,

 

I can see that the team contacted you via a support ticket with more information about your verification process. Kindly refer to it for more information, and don't hesitate to follow up via that same ticket if you have questions.

~ Luiggi
Upwork
d6599821
Community Member

Hi Luiggi, I have been struggling to get my account verified for months now since joining, please what do I have to do to be eligible for a verification? 

Do I have to complete my first job first before getting one?

Hi Carol,

 

Please be aware that the ID verification cannot be requested but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email or a notification in your account.

 

~ Arjay
Upwork
6818a090
Community Member

 

Hi there,

 

I have a new Upwork account and I am doing my first job with a client. I have submitted my details about my verification already but I still receive the following message :

"Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE 
 
When I click to "GET STARTED" it shows the name of my brother instead of my name and it cannot be changed as mentioned below:
 

The ID you upload must have the same name and date of birth entered below.

Full Name
Date of Birth
Please guide me on how I may get through this.
 
Best regards,

Hi Umar,

 

I am sorry to hear about the error message displayed on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
7b6c26d4
Community Member

I couldnt see the option for identity verification in my profile settings on Upwork, I have already completed my profile on Upwork, but still cannot see the option for identity verification, what should I do to ensure that my identity is properly verified and being able to access all of the features and benefits of the platform? I need help please.

Hi Faruk,

 

You can't see the option because you don't need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Upwork
94689191
Community Member

I completed my profile on upwork, but thereis no option of identity verification in settings on my profile. Can someone assist that why is this so?

and How can I overcome it soon?

and I just need to know if I bring my international or local client to upwork and they pay me for their work on upwork. Could I become eligible for Identity verification?

 

Hi Qadeer,

 

I checked your account and it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. 

 

- Pradeep

Upwork
07f66811
Community Member

I finally managed to get my first job. The contract I have with my client is for an hourly job. I think I cannot use the "open time tracker" section because the ID verification has not occurred yet. I want to be able to use the "Open time tracker" feature.

Hi Ayturan,

 

Congratulations on your first job! For hourly contracts, you can continue to track time with the Upwork Desktop App even before verifying your account. 

 

To ensure your client is invoiced automatically and you benefit from Upwork Hourly Protection, make sure you log time on hourly projects using the Upwork Desktop App. By doing so and following the steps outlined in our Payment Protection, a freelancer is taking all of the necessary steps to have their payments covered. For more information about getting paid on your hourly contracts, please check this help article.
 
- Pradeep
Upwork
94689191
Community Member

OK, thanks for the information. 

Can I bring my clients to Upwork while my identity is not verified yet?

Hi Qadeer,

 

Thank you for reaching out. Yes, you can bring clients that you've met outside upwork through Direct Contracts. You can go to this page to start inviting them.

 

**Edited to add: 

 

You may also check about Any Hire by going to this help article.


~ AJ
Upwork
salmantariq0324
Community Member

I am trying to verify my ID. I have tried the separate link. Both show not page content/page not found/404 error. Capture.PNG

 

This is really frustrating. I hope I can recive assistance ASAP.

Hi Salman,

 

We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork
e7f80255
Community Member

Hello,

please help me, will there be any problems when verifying the location if the Company is registered in Poland, I, as the founder of the Agency, have a Ukrainian passport, but I am currently located in the Czech Republic due to the war.

 

What documents should I add to get a verified ID?

 

Thanks!

Hi Daria,

 

Thank you for reaching out. Generally, the acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (the Philippines only), tribal documents, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

You may check this help article for supplementary documents that you can submit that apply to your case.


~ AJ
Upwork
262a244c
Community Member

Hi, Could you please help me to get ID Verified?

Hi Suguela,

 

We are slowly rolling this option out to freelancers. This cannot be requested or initiated on your end. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork
68a76efc
Community Member

Hello There,

Can any please help me.

I created this account since I was recomended to open an account to find legit online jobs by one of my former colleagues.

This is the second time I am creating an account since the first account produced same results.

Will there be some one to help me out, guide me, so that I can have my account verified and get some jobs to start with please.

Any support and guidance will be highly appreciated.

Kind regards

Roy

 

You are not allowed to have a second account, even if the first one is closed. You need your original account reopened.

 

You cannot request ID verification. Upwork lets you know when it is time to verify your account.

28413348
Community Member

Hi, 

My identify verification failed multiple times and there is no support in terms of what is off in the updated document. need help. Please note that I'm from India and using Driving License for this.

Hi Anudeep,

 

I can see that one of our agents has already reached out to you. You can access the ticket by logging in to your Upwork account and going here

~ Joanne
Upwork
4ae8b2ae
Community Member

Hello, What I have to do after my profile complete 100%? I'm new to upwork and i made my account to 100% complete today, so what I have to do next? How can I verify my account? My senior said that I have to upload my government ID but I can't see any option to upload goverment ID. Thank You.

Hi Raka,

 

We’ll let you know when it’s time to verify your identity. You won’t be able to do so until we request verification. We’ll email you and notify you when you sign in to your account if you need to verify.

~ Joanne
Upwork
8d21115d
Community Member

Hi, I am Rashid.  New freelancer at Upwork. I have an ID verification problem.  My ID verification was requested about 15 days ago from today and I provided the ID immediately. But, even after more than 15 days, I am worried as my ID verification is not completed.  I need help from the community to complete my ID verification quickly. Thanks.

The community cannot help.  Only Customer Service can answer this.

Hi Abdur,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
1profreelance
Community Member

Hello

 

I am new to UpWork and have received my 1st Offer (hourly work). I would like this contract to be covered by the Hourly Payment Protection. To qualify for Hourly Payment Protection a ID Verification Badge is required. How do I apply for this? I have inquired with Support several times and read related articles, all of which direct me to this --> Log into your Upwork account, go to Settings, then Identity Verification, or select the link in the banner that we will display on your Upwork account.

 

Unfortunately my profile settings dosent include any such 'ID verification' button or section so I cannot initiate the process. And as a Basic Freelancer, I dont have access to raise a support ticket so that UpWork can initiate the process. 

 

How can I get a ID Verification Badge?

 

Thank you for your help

Hi Radhika,

 

We are slowly rolling this option out to freelancers. This process cannot be requested nor initiated manually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork

Hi AJ, 

 

Thank for this helpful update. I am assuming since identity verification is not mandatory for freelancers, those that dont have verified identities are still eligible for Hourly Payment Protection and also Fixed Price Payment Protection. Is my understanding correct? I thought I read on one of the informational pages that identity verification was necessary to be eligible for protection. 

 

Best regards

Radhika Palany

ngugi93
Community Member

I submitted my ID back in May 2023. I've however not been verified with the blue checkmark. I don't have the option to upload my Identification document on my settings.

 

Please let me know what could be up

Should be lost. 5 monts is very long time.

Did you checked your tickets? https://support.upwork.com/hc/en-us/requests

Some moderator here also will take a look is your verification still alive.

Hi Ngugi,

 

I have checked your account; it doesn't need further verification yet. Remember that you cannot initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

 

Additionally, your account has no restrictions so you can submit proposals to potential clients as usual. You may also want to check this help article for more information about the ID Verification process. 

 

~ Arjay
Upwork
c1e62db5
Community Member

My selfie verification is taking so long as today being last day of my verification. I have already submitted the selfie before 2 days and still it shows under review process, other things ( location and Government ID) being verified already.  Please help!!

Latest Articles
Featured Topics
Learning Paths