Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retired Team Member
Hi Gladys,
Thanks for reaching out. It looks like our team has already reached out to you with instructions on how you can complete the verification. Please refer to your support tickets here.
Retired Team Member
Hi Guiliana,
I have checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Shaila,
Thank you for reaching out and raising this query. Please know that we return Connects If the client cancels a project before a contract is made and If we remove a project’s post because we believe it violates our Terms of Service. Connects used for a withdrawn proposal will not be returned to your account. Feel free to check this help article to learn more about how Connects works.
Retired Team Member
Hi Yousef,
This is a good question, and thank you for bringing this up. If you don’t verify your identity within seven days of notification, we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or appearing in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts, and we will be happy to remove it once you’ve verified your identity.
You may want to check this help article for more information about ID Verification.
Retired Team Member
Hi David,
I took a closer look at your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Retired Team Member
Hi Muhammad,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
You may want to check this help article for more information.
Retired Team Member
Hi Zhengpei,
I see that several support tickets have been set up with your concern. Please allow our team time to further review your case and you will get an update on one of your tickets here.
A gentle reminder, please refrain from creating several tickets with the same concern so that the team can assist you accordingly and more efficiently.
Retired Team Member
Hi Craig,
I see that you're already coordinating with the team about your concern, and a couple of support tickets have been set up with it. We suggest you continue communicating with the team through a single ticket on this page so that they can assist you accordingly and more efficiently.
Retired Team Member
Hi Muhammad Danish,
I've checked your account and confirmed that it doesn't need further verification just yet. Our team will email you if further verification needs to be performed. Please check this help article to learn more about the ID Verification procedure.
Retired Team Member
Hi Mohamed,
Thank you for your message. I checked your account and noticed that you have completed a partial verification. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
- Pradeep
