Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Please Help!!!!

I need serious Help

I hope you will get my point,  my brother in law has faced a serious trouble with him account, his account been suspended since 15days ago, he requested too many requests but it didn't work out,

The main Problem is he can not nether change his Profile picture nor verify his ID.. when he trys to change his profile it says "first verify your ID" and when trys to verifiy his ID it says "first change your profile picture", these things goes ciculate over and over. also he could not see the "other"  option in his ID verification type only there is Passport options which he hasn't,  he can't comment here that's why i am writing for him. Also i do respect all the upwork TOS we can't see any other option. the support tickets were all are the same response with irrelevant answers,

hope you will get me and help him out.  **Edited for Community Guidelines**

regard.

[#3]

Hi Betelehem,

I am sorry to hear about the action taken on your brother-in-law's Upwork account. For confidentiality purposes, I will be unable to discuss other user's account with you. As mentioned by you, I see that they have already responded to the support ticket initiated on their account. Please request them to allow time for the relevant team to review and respond to their request. 

- Pradeep

[#4]

okay sir i see and respect your every safety regulations, but he's my brother and he can't comment here(not allowed) and the request is not working the only thing they do is replaying the same answers it seems (copy paste action) and it's fraustrated, is there any other option which he can get the soultion even contacting them with virual meeting for ID verification also for profile changing?

thank you for positive response.

[#5]

Hi Betelehem,

We certainly understand how you want the issue with your brother-in-law's account resolved immediately. However, if there's an issue with the ID Verification, our review team is the best team that can handle this situation. As long as he stays connected via that support ticket or email, he'll be assisted accordingly.

That said, please allow our team time, and he'll eventually get an update on that ticket once his account and concerns are thoroughly reviewed. We would appreciate your patience and understanding of the limitations of what we can provide here in the Community. Thank you!

[#6]

Hello there, 

I got a decline message for my ID verification due to my previous photo. I have changed that.

Can you please have a look at that and help me overcome this hurdle? Or other hurdle(s)

It shouldn't take this long. You need to encourage freelancers to work with you as quickly as you can.

I want to accelerate this, please. It was quite a challenge to find this page and just simply send you a message.

I would really appreciate your prompt response.

Thanks

Isil

[#7]

Hi Isil,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. If you need further assistance feel free to follow up with our team directly on your ticket and they will be happy to assist you. 

[#8]

Hey,

today is the last day when I have to confirm my identity. I'm planning to do it, but first I need to clarify some details on my end. Can this deadline be extended?

[#9]

Hi Dzmitry,

Thank you for reaching out to us. I would like to clarify that it is not possible to extend the deadline for verification. If you don’t verify your identity within 7 days of notification we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts and we will be happy to remove it once you’ve verified your identity.

[#10]

ok, as long as my active contract (where I didn't report anything yet though) won't be affected, I'm fine with this, thanks

[#11]

Hi I want to use the bank account of my company to get payed but they say that the names do not match. I read that I have to upload the bank statements to veryfy that the bank is mine but where do I send this information? 

Best,. 

[#12]

Hi Yoku,

Thank you for reaching out here in the Community. I've contacted the team reviewing your payment method and shared your concern. Kindly expect an update from one of the team members via email with further assistance once your account is thoroughly checked.

[#13]

Hi,

I'd like to request identity verification. Hope you can assist.

Thank you

[#14]

Hi Ma Chresalese,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

You may want to check this help article for more information. 

[#15]

I successfully verified my identity on Upwork a few days ago, but now they're stating that my verification is not valid. I need a valid explanation for this issue because I'm unable to apply for any jobs. Your prompt assistance is greatly appreciated as this is an urgent matter.

[#16]

Hi Samyak,

I checked your account and it looks like our team has already reached out to you with information on why your ID was not approved. They have also included a set of instructions for you to complete the verification process. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you in getting your account verified.

[#17]

when I try to apply new job first shows a popup "Verify your identity" I have already added 3 times to submit all the details on the verify ID, but still shows the same problem showing a popup "Verify your identity". when I close this popup I can't write a cover letter, the field is disabled.

[#18]

Hi Zinnah,

Thank you for reaching out to us. I checked with our team and it looks like you need to try again. Could you please try again submitting the document for verification? 

[#19]

Hello Nikola, Thanks for your response. actually, I have already submitted a document many more times like 10+ but it shows the same problem.

I trying to contact Upworks support. but I have not success 😞

[#20]

Hi Zinnah,

I understand your concern. I checked your account and noticed that your previous submissions were rejected. You can try uploading the identity documents from the Settings page >  Identity verification tab. You can refer to this help page for the list of acceptable documents.

- Pradeep

[#21]

Hello Pradeep, I have seen this page and uploaded it again many more times, but my document is not approved.

I don't understand why it was not approved. Our ID card is our language so I think that's why my document was not approved but I don't know.

please you help me and please approve my ID card.

[#22]

when I try to apply new job first shows a popup "Verify your identity" I have already added 3 times to submit all the details on the verify ID, but still shows the same problem showing a popup "Verify your identity". when I close this popup I can't write a cover letter, the field is disabled.

[#23]

Hi Zinnah,

I understand that you've tried this a few times already, and I'm sorry for how this process has inconvenienced you, but we've confirmed with the team that you'll need to resubmit your documents. Would you mind going to your identity verification page and resubmit the required documentation? We'll notify the team, and they'll review your submission as soon as possible.

[#24]

Hello Luiggi, I have seen this page and uploaded it again many more times, but my document is not approved.

I don't understand why it was not approved. Our ID card is our language so I think thats way my document not approved but I don't know.

please you help me and please approve my id card 

[#25]

Hi. I have a problem with Identity verification. I got message that my profile of location does not match passport of location. It is wrong. I am Ukrainiane, i have a Ukraine passport and my profile location is Ukraine too. I sent foto with information my location. 

**Edited for Community Guidelines**

Can help me?

[#26]

Hi Yevgen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.