Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

I hope this message finds you well. I am writing to seek urgent assistance regarding the verification of my identity for Upwork. 

As per the requirements, I understand that a valid form of identification is necessary. Presently, I have my Birth Certificate, National Identification Number (NIN), and Permanent Address Identification Certification available. Unfortunately, my passport, which is an additional form of identification, is still in the process of being issued and is not expected to be ready for at least another month due to administrative delays.

Is there any way that the documents I currently possess can be considered for the verification process, considering the exceptional circumstance of my pending passport application?

[#3]

Hi Pascal,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#4]

Please I have sent out multiple emails concerning my ID verification but no answer yet. I was asked by the support team to upload my ID, I did but it was not processed. I also provided additional prove of identification like my State of Origin certification, birth certificate.... no response. Should I still provide my admission letter and school ID because I'm still a student. I really don't know what to do  and it's stressing me out. I have only few days left still my verification is due. Please assist me. I finally got two Jobs at same time after a long time and now this 

[#5]

Hi Pascal,

I see that you're already coordinating with the relevant team via a support ticket. Kindly continue communicating with them through your ticket; they'll assist you further.

[#6]

Hello!

I could not find a way to send an email or talk to anyone from the support team at Upwork.

I have found a few contracts I'd like to apply to which I cannot do unless my ID is verified.

Is there a way to request for expediting it? 

[#7]

Hi Mohammed,

I've reached out directly to the team handling the review, and one of the members will be reaching out via email with more information and further assistance in resolving the issue with your ID Verification. Don't hesitate to coordinate, and they'll surely assist you accordingly.

[#8]

Hello, I got a message to complete the Identity Verification  on my account. The problem is that when I choose Egypt it shows me only two options (Passport and visa). I don't have these, and I think it should let me choose to do verification by goverment ID. Is this possible to do? Is there any solution for this to just do it with goverment ID and photo or video verification?

[#9]

Hi Akram,

Please be aware that the documents required to complete your ID Verification vary by country and will be listed on the form. Unfortunately, these IDs (Passport and Visa) are the only options we support for Egypt. We encourage you to upload the document type as indicated.

Please see this help article for more information about acceptable documents in completing the verification process.

[#10]

Last couple of days I have uploaded 3 different documents(ID, passport and driver license) more than 15 times but still didn't get approvement for identity.

What should I do in this case.

[#11]

Hi Ferdi,

I'm sorry to learn that you're having difficulties verifying your ID. I can see that the team has reached out with more information and instructions for completing the ID Verification. Please don't hesitate to coordinate by responding to their email; they'll surely assist you accordingly.

[#12]

hello, i have government issued national id for Uganda but when i try to verify my profile, it provides options of passport. I really need help with this. Thanks

[#13]

Hi Katongole,

I understand your concern. You can select 'Passport' and still proceed with uploading your government ID. Please refer to the list of acceptable documents to verify your account.

- Pradeep

[#14]

I'm going to verify my Upwork account but this error message displayed. How should I do?

[#15]

Hi Ellis,

Thank you for reaching out. Here are some tips to help you successfully complete the verification process:

• Be sure that you upload the correct file type (JPEG, PDF, or PNG)
• Make sure that you upload a clear, color copy of your ID
• Be sure that your ID is valid

 
Once you submit the needed information, our team will review it and reach out to you in case we need more information.

[#16]

I am facing an issue with ID Verification, I submitted my Voter ID Card/My national id card in Bangladesh, and then I submitted my photo, and everything was fine when I checked my. upwork setting I see my NID was removed, I submit again I see the same issue

Can you tell me what happened? On Bangladesh, i use this NID for verification for everywhere. Please help me to verify my ID

Jweel

[#17]

Hi Md Jweel,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[#18]

Yeah thank you for you replay, but why they removed my NID i need resubmit again ? i have voter ID on my government give me 

[#19]

I am facing an issue with ID Verification, I submitted my national ID and it says "It looks like your attempt to verify your ID was not successful and will need to be resubmitted."

My guess is this is because the full name shown on the Verification page is different than my profile full name, I changed it a while ago but it still hasn't been updated on the Verification page until now 

[#20]

Hi Mostafa,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with information on why your verification was not successful. They have also included instructions so you can reupload your ID and pass the verification process. Please check your email or access your support tickets here. Kindly coordinate with our team so they can assist you.

[#21]

 It's been two days and no one responded to me 

Upwork wants an ID with the full name Mohamed Mahmoud but that is my nickname, not my national ID name 

My national ID name is Mostafa Mahmoud 

[#22]

I've snapped my NIN slip according to the guidelines as given by upwork. but it's still getting rejected, please contact support help.

[#23]

Hi Takubi,

Thank you for reaching out to us. Please note that the documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Here are some tips to help you successfully complete the verification process:

• Be sure that you upload the correct file type (JPEG, PDF, or PNG)
• Make sure that you upload a clear, color copy of your ID
• Be sure that your ID is valid

 
Once you submit the needed information, our team will re-review it and reach out to you in case we need more information.

[#24]

I wanted to verify my identity with newly government issued national digital ID but I could not find it in the list of identity verification options. I am from Ethiopia and Passport is the only option to verify one's identity. I am in queue to get a passport but I don't know exactly how long it will take. Due to this I am missing out work opportunities.

The ID contains every necessary information about me that can be used to verify my identity.

Please Help me out here.

[#25]

Hi Merwan,

Thank you for reaching out to us. We have several verification processes in place to make sure that the users are who they say they are and keep the marketplace safe. Please note that the documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

If you are not able to complete the verification yet, your account will be put on hold but rest assured that once you submit the required document/ID, we will restore your access.

[#26]

Hi,

I had submitted a document for ID verification and it was showing as "We're reviewing your ID...."
Today it does not have that status. Neither have I received any email that my Id was approved/rejected.
I've attached screenshot of when I submitted my ID and whats showing now.

I've already uploaded my ID twice and same thing happened without any update.
Does it mean my ID is still under verification process?

Thank you!