Retired Team Member
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Retiring Moderator
Hi Luanne,
I apologize for the delay in getting back to you. After checking with the team on our end, I can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.
Retiring Moderator
Hi Adhiraj,
If you only legally use your first name, you can add it to your Upwork account's first and last name fields. You can update it by going to Settings > Contact Info. Regarding the verification process, I see that you've already raised a support ticket; kindly allow more time for the team to respond and assist you further.
Retired Team Member
Hi Julia,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification.
I can confirm that there are no restrictions on your account so you can still submit proposals to potential clients without having to verify your account. You may want to check this help article for more information.
Retired Team Member
Hi Abdelrahman,
I'm sorry you're having difficulties verifying your ID. I can also see that the team has provided you with more information about the status of the review and instructions on how to complete it.
Please be aware that Upwork needs to obtain Government-Issued documents that meet the required criteria. This ID/document must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
The documents we accept include passport, national ID card (NIC/CNIC), driver's license, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets the criteria above.
Feel free to coordinate with the team by responding to the email notification, and they'll surely assist you accordingly.
Retired Team Member
Hi MD Kamal,
Could you please confirm if you're trying to add your bank information as a payment method for your earnings? Or trying to add a billing method for purchasing Connects and upgrading your membership?
Please let us know so that we can assist you accordingly. Looking forward to your response.
Retiring Moderator
Hi Kashaf,
Thank you for reaching out to us. Could you please share more information about the issue you are experiencing so that we can assist you accordingly?
Retired Team Member
Hi Md Remel,
Thank you for reaching out and I'm sorry to learn you're having trouble verifying your ID. I've shared your report with the appropriate team and rest assured that one of the team members will be assisting you on this page once your case is thoroughly reviewed.
Feel free to coordinate with the team and continue with the verification and upload your Government-Issued ID by clicking "Continue" on your Settings> Identity Verification page.
Retired Team Member
Hi Ahmed,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Retired Team Member
Hi Arafat,
Thank you for your message. I see that your account is already verified and active now. Feel free to message us if you need further assistance.
- Pradeep
