Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Hello team,

Please help in my case My Profile name is correct but when i am on document uploading page my name showing not correct and not editable please change my name on document uploading page same as showing in my profile name. Thank you in advance.

Naveed ur Rehman

[#3]

Hi Naveed,

Thank you for reaching out. I checked your account and it looks like our team has already reached out to you with instructions on how you can complete the verification process. Kindly coordinate with our team so they can assist you properly.

[#4]

Hi,

Myself Jaidev Singh. I have tried to verify my account but Upwork is constantly rejecting my request. I am not able to verify my account and it is resulting in delaying my freelancing work. It's been more than a week since I uploaded my verification document and Upwork is still showing verification pending.

[#5]

Hi Jaidev,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

hey team

I am based in India.

I am unable to verify using my government ID ( aadhar card and pan card).

I fill in the details every time and when I check it's asking me again to fill out the form.

I had to deactivate my previous account just to check if it was a problem from my side.

I am following every instruction for verification yet nothing is happening at all. Please look into this matter.

[#7]

Hi Bhavisha,

Upon checking, it appears that there's a need for you to complete the verification by going to Settings > Identity Verification > Continue:
 

Just a few reminders about the document that you need to submit:
 

• Do not edit the image in any way.
• We must be able to clearly see the front of your ID. If the expiration date is on the back of your photo ID, then you must also send us a scan of the back of the card
• Your name and address, and the utility company or bank address information, must be visible on the billing statement you submit.
• All four corners of your ID/statement need to be visible in the image.
• Images should be in color and at least 200 dpi.
• Images should be a PNG, JPEG, PDF, or BMP file.

 
Once submitted, it will be forwarded to our verifications team for review and they will give you an update within 48 to 72 hours.
 
You may check this help article for your reference.

[#8]

I have followed the instructions from the starting.

One thing is there that I don't know whether the image is 200 dpi resolution or not because there's no legit free tool to identify that. But I am taking the pic  in the highest resolution setting possible in my phone. 

It's just frustrating at this point of time after trying for 10 times atleast.

[#9]

can anybody solve this issue please.

I am filling up the details and uploading my id card yet after some time it goes black and ask me to fill again.

[#10]

How to talk to the Upwork support team via live chat.

[#11]

Hi Md Remel,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#12]

Hello Annie Jane B. Thank You for Replying me.

no one reaching me out even they only told that my document name and my profile name is mismached,,,,, i already told them even i message them but they not replying on that they only replying when i upload my Nation Identity Card that profile name and document name is mismached.... 

i am also saying that my profile name shows me correct(Naveed ur Rehman) but when i am uploading my document page there my name on that page is showing me Naveed Khan and also i am unable to edit it to remove Naveed Khan to Naveed ur Rehman..... so what i should do now you can tell me?

also i am attaching screenshoot of this problem you can find my attachement.

[#13]

Hello Team,

Hope doing Well,

First of all i am sorry that i have opened new topic but i have not any other way because my issue is still pending and no one is comming to solve this issue because we have no rights to do that.

My issue is i am uploading my N.I.C (National Identity Card) but on given secure link my name is not correct and i am unable to edit id as i have attached image you can find.... My profile name and my document shown name is correct but when i am going to provided unique link my name is already typed and that is incorrect and i am unable to edit it. so that's why when i am uploading my id card image then you guys got just mismatch my name. 

kindly make it seriously i have to make work with you but i am still on hold postion on this issue.

Thank You.

Naveed ur Rehman.

[#14]

Hi Naveed,

I see that you're already communicating with the relevant team via a support ticket. Kindly continue coordinating with them, as they're the ones who can best assist you with your case. 

To help us streamline the process, please refrain from creating multiple tickets or posts about the same issue. This allows our team to assist you more efficiently and get you the best possible outcome faster. 

[#15]

Hello Sir,

Thank You for replying me,,,,,

I Already mentioned that i open a ticket but no one is answering me there for this issue, that ticket is opened for my document name is mismached but how i edit name of document page because my profile name and document name is same but on document submiting page name is already filled and  that is wrong and also not edit-able.

i am so worried about that because i want work and i am in trouble about that so please help me about my issue.

[#16]

Hi, there! Today I wanted to upload my documents for identity verification, however e-document of my country (I'm from Ukraine) is an unsupported type of ID for this. My document was lost due to the war circumstances, and right now I'm only using my e-document. Maybe someone had something similar?

[#17]

Hi Alexander,

I'm sorry to hear about the difficulties you're facing completing the verification. I'm afraid you must have one of the supported documents to verify your profile. Please see this help article for more information about the required and accepted documents for completing the ID Verification.

[#18]

Hello,
It's been 6 days, and still no updates on my Identity Verification.
I had a warning saying we're reviewing your ID.

The warning is gone and haven't received any emails about it.
Where should I contact?
I cannot create any support ticket or talk to any live agent with the support bot. It always replies the same.

I tried to ask this in the main thread, everyone else got replies from moderators except for me. I don't know why.

Thanks

[#19]

Hi Ashrafur,

I'm sorry about the delay in getting back to you regarding your verification. The documentation you originally submitted was declined, and you'll need to resubmit it. Please go to your Identity Verification page on your settings when you're ready to proceed.

[#20]

Hi, It's been 4-5 days, and still no updates on my Identity Verification.I had a warning saying we're reviewing your ID.The warning has gone and haven't received any emails about it. What should I do? 

[#21]

Hi Md. Rakib,

I'm sorry about the delay in getting back to you regarding your verification. The documentation you originally submitted was declined, and you'll need to resubmit it. Please go to your Identity Verification page on your settings when you're ready to proceed.

[#22]

Hi, Joanne, 
I have the same issue, I uploaded the ID document more than 7 days ago and still getting the " Action required: Verify your identity by 11/14/2023 UTC to continue winning jobs on Upwork." message. I already submitted my ID, but when I click on the message it looks like I haven't. I think this has to be some kind of bug.

I'm already on a contract with a client, so I need to get my account verified as quick as I can.

Thanks in advance.

Lucio.

[#23]

Hi Lucio,

I'm sorry about the delay in getting back to you regarding your verification. The documentation you originally submitted was declined, and you'll need to resubmit it. Please go to your Identity Verification page on your settings when you're ready to proceed.

[#24]

Hello Luiggi,

I submitted the documentation a few times already, but after some time it asks me again to fill the form. I did it now, I hope this time I have some luck with it... 

[#25]

My account is on hold for identify verification for several days. I have submitted my ID card and photo and it’s been more than 3 business days, I didn’t get verified yet.

[#26]

Hi Sazzad,

Apologies for the delay in getting back to us. I have followed up with the team handling your request and one of our team members will reach you as soon as possible to assist you further.

- Pradeep