Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

I sent my documentation for review several days ago and it has not yet been approved. I received a notification that I need to have my identity confirmed by 11/11 in order to continue using Upwork. how should I proceed?

[#3]

Hi Luanne,

I apologize for the delay in getting back to you. After checking with the team on our end, I can confirm that your verification is now completed. Don't hesitate to let us know if you need further assistance.

[#4]

I have an Aadhar card which I am entering on your website for verification but verification is not happening. I have another problem: I don't have a name at the end of my name, so my document verification can't be completed. I think I had faced this problem earlier also when I was linking banks, for which I had sent my PAN card to you and got it approved. Please help me, I have become a little fat and with age, beards have appeared on my face.

[#5]

Hi Adhiraj,

If you only legally use your first name, you can add it to your Upwork account's first and last name fields. You can update it by going to Settings > Contact Info. Regarding the verification process, I see that you've already raised a support ticket; kindly allow more time for the team to respond and assist you further.

[#6]

sure sir plz take your time sir, but plz hurry I want gain some money 

[#7]

No one has given me a massage or offered to help me yet.

[#8]

Hi Adhiraj,

I checked your account with our verification team, and I'd like to confirm that someone from the verification team contacted you to assist you in completing the verification process. You can access the ticket here. 

[#9]

I was unable to resolve my latest issue related to identity verification.
The support chat bot never helps and is constantly asking the same questions.

I checked the issue satus and it says "resolved" - bit it is not!
How can I get thru to a human support team member?

Thanks!

[#10]

Hi Julia,

I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. 

I can confirm that there are no restrictions on your account so you can still submit proposals to potential clients without having to verify your account. You may want to check this help article for more information. 

[#11]

ID document verification Fail always fails without any clear reason it just some generic repeated in advices. I need the specific reason to work on it not just formal reply from bot.

[#12]

Hi Abdelrahman,

I'm sorry you're having difficulties verifying your ID. I can also see that the team has provided you with more information about the status of the review and instructions on how to complete it.

Please be aware that Upwork needs to obtain Government-Issued documents that meet the required criteria. This ID/document must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address. 

The documents we accept include passport, national ID card (NIC/CNIC), driver's license, tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets the criteria above.

Feel free to coordinate with the team by responding to the email notification, and they'll surely assist you accordingly.

[#13]

Hey team,
I am Md Remel Hossain. I created a new Upwork account. To verify my account, I scanned my face and submitted my government ID card and tax ID. The completion percentage on my account is 100%; However, my official ID card is not verified, but everything else on the ID card is fine. From the Bangladesh Government NID server, I have downloaded my NID card in PDF format. I have submitted my government ID on Upwork, but it is not being verified. Please help me to verify my ID.
thank you

[#14]

I am trying to pout my bank detiles  for a payment it and my card is not accepted. I have 3 seperate cards on there all work which arent being accepted. Can someone help please?

[#15]

Hi MD Kamal,

Could you please confirm if you're trying to add your bank information as a payment method for your earnings? Or trying to add a billing method for purchasing Connects and upgrading your membership?

Please let us know so that we can assist you accordingly. Looking forward to your response.

[#16]

you can me help me

**Edited for Community Guidelines**

[#17]

Hi Kashaf, 

Thank you for reaching out to us. Could you please share more information about the issue you are experiencing so that we can assist you accordingly? 

[#18]

Hi Md Remel,

Thank you for reaching out and I'm sorry to learn you're having trouble verifying your ID. I've shared your report with the appropriate team and rest assured that one of the team members will be assisting you on this page once your case is thoroughly reviewed.

Feel free to coordinate with the team and continue with the verification and upload your Government-Issued ID by clicking "Continue" on your Settings> Identity Verification page. 

[#19]

I need to verify my upwork account but my country (Egypt) only list : passport and Visa but I don't have passport and Visa but I need to verify it using my Identity ID.

Thank you in advance

[#20]

Hi Ahmed,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#21]

okay, thank you.

[#22]

Hello,
It's been four days, and still no updates on my Identity Verification.
I had a warning saying we're reviewing your ID.

The warning is gone and haven't received any emails about it.
Where should I contact?
I cannot create any support ticket or talk to any live agent with the support bot it always replies the same.
Thanks

[#23]

I don't know why everyone ignoring my reply :(. 

[#24]

Dear Upwork Support Team,

I hope this email finds you well. My name is Arafat Siddiqui, and I am writing to bring to your attention an urgent matter regarding the identity verification process for my Upwork account.

I submitted my government ID for identity verification five days ago, and unfortunately, the verification process has not been completed yet. Additionally, I have not received any Email from Upwork regarding the status of my verification.

Could you please look into the status of my identity verification and provide an update on when I can expect the process to be completed? Additionally, it would be helpful to receive any relevant information or instructions to expedite the verification.

I value the services Upwork provides and have always had a positive experience on the platform. I believe resolving this matter promptly will allow me to continue utilizing Upwork's features and connecting with clients.

Thank you for your attention to this matter. We look forward to a quick resolution to this matter.

Best regards,

Arafat Siddiqui

[#25]

Hi Arafat,

Thank you for your message. I see that your account is already verified and active now. Feel free to message us if you need further assistance.

- Pradeep

[#26]

I am from India and I unable to verify either by aadhar card or pan card. 

I basically filled my details days ago yet nothing happened and tried it twice today

Is there any solution to this?