Sep 1, 2023 08:06:10 PM Edited Sep 14, 2023 04:55:03 PM by Andrea G
Hi Team,
Today I got my Identity Verification tab in my settings, I have a few questions: -
Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?
Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?
Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration
Let me know your thoughts on it.
Solved! Go to Solution.
Sep 2, 2023 12:26:41 AM Edited Mar 15, 2024 12:54:32 PM by Andrea G
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Nov 16, 2023 12:10:23 AM by Pradeep H
Hello Mohd,
I am sorry to hear about the action taken on your friend's account. For confidentiality purposes, I will be unable to discuss other user's accounts with you. I suggest you request your friend to contact us directly for better and faster resolutions.
- Pradeep
Nov 17, 2023 08:27:09 PM by Md J
Hi Joanne Marie P,
I can not access any job proposal apply.
Why???
Please help me.
Nov 24, 2023 12:45:19 AM by Avery O
Hi there,
It looks like you have a pending verification, and the team contacted you through this ticket. Kindly complete your verification, and once this has been completed, you should have no problems accessing the features of the Upwork website.
I hope this helps!
Nov 20, 2023 01:06:24 AM by Sandesh D
I am new to upwork and from Nepal. As I have stated in the subject, upwork verification won't accept my government-issued citizenship certificate. I don't have passport and even if I apply to make a passport here in Nepal it will take a month. What can I do?
Nov 20, 2023 01:53:32 AM by Nikola S
Hi Sandesh,
I will look into this further and will get back to you once I have more information.
Nov 20, 2023 05:59:31 PM by Sandesh D
Thanks for your positive response. I wish I become verified as soon as possible.
Nov 21, 2023 02:11:52 AM by Nikola S
Hi Sandesh,
Thank you for your patience. Could you please try uploading documents again? You can select the document type that is closest to the document you can provide and submit it.
Additionally, feel free to check out this help article for the list of acceptable documents for verification.
Nov 21, 2023 04:57:11 AM by Sujata G
I attempted to verify my identity today on Upwork and noticed that the only option available was a passport, which can be a challenging process in Nepal. Why is there no government Id verification?
Nov 21, 2023 05:45:52 PM by Sandesh D
Hi Nicola,
I tried it but the problem is still same.
There is no citizenship option,
Although I upload the citizenship, It won't accept.
Please help
Nov 21, 2023 08:14:08 PM by Pradeep H
Hi Sandesh,
Could you please tell us more about the error message you received while trying to upload your document?
- Pradeep
Nov 24, 2023 10:18:35 PM Edited Nov 24, 2023 11:53:04 PM by Joanne P
Hi Nikola,
There is no change detected. The problem still persisted . Help please.
**Edited for community guidelines**
Nov 24, 2023 11:54:31 PM by Joanne P
Hi Sandesh,
Could you please try again after clearing your cache and cookies or using a different browser? If the issue persists, please let us know.
Nov 30, 2023 09:27:26 PM by Sandesh D
I uploaded necessary credential but I am getting this error.
Note: I am getting this error second time
Dec 9, 2023 05:42:13 PM by Sandesh D
HI Joanne,
I have uploaded my government issued ID but its been 1-2 week but it is still unverified. Please hep me to verify my document as soon as possible so that I can approach to clients via proposals
Thank You.
Dec 9, 2023 10:08:06 PM by Pradeep H
Hi Sandesh,
I am pleased to inform you that your account is verified now. Feel free to message us if you need further assistance.
- Pradeep
Nov 20, 2023 07:07:01 AM by Sabareesan M
Hello All,
I have applied for id verification before 10 days. The verification still pending. I am unable to bid for the projects.
How can we solve it?
Thanks
Nov 21, 2023 02:06:10 AM by Nikola S
Hi Sabareesan,
Thank you for reaching out to us. Could you please try uploading documents again?
Nov 21, 2023 02:37:32 AM by Muhammad Awwal A
I can't send proposals while you're verifying my documents why is that so??
Nov 21, 2023 05:30:54 AM by Annie Jane B
Hi Muhammad Awwal,
Accounts may get restricted while verification is not complete as we want to keep the marketplace safe. We need to verify first that users are who they say they are before they can work with clients/freelancers.
Nov 21, 2023 08:58:26 AM by Sadam H
Dear Upwork Support Team,
I am writing to express a serious issue I have encountered with my Upwork account. I recently attempted to change my name on my profile, but I made a mistake in the process. The new name I provided does not match my government-issued identity documents, which is why I am unable to verify it.
Despite multiple attempts, I have been unable to revert this change and return to my previous, verified name. Each time I attempt to change my name back, Upwork continues to prompt me for new name verification, which is not possible due to the mismatch with my identity documents.
This situation is causing significant inconvenience as I am unable to access my account and continue my work on Upwork. I understand the importance of verification and the need for accurate personal information, but I am in a difficult position due to the mismatch between my name and my identity documents.
I kindly request your assistance in resolving this issue. I would greatly appreciate it if you could guide me through the process of reverting the name change and returning to my previous, verified name. If necessary, I am willing to provide any additional information or documents to support this request.
Thank you for your understanding and assistance in this matter. I look forward to your response.
Best regards
Nov 21, 2023 11:51:55 AM by Arjay M
Hi Sadam,
We certainly understand your concern and appreciate your transparency with the issue. I've escalated your case directly to the team handling the review. One of the members will review your account and provide an update via email with more information and further assistance.
Nov 22, 2023 11:47:26 PM by Sadam H
Dear Upwork Support Team,
I hope this message finds you well. I am writing to bring to your attention a persistent issue I have been facing with my Upwork account, and despite my repeated attempts to resolve it, I have not received a response from your team for the past seven days.
The problem originated when I attempted to change my profile name to "Sadi" from my previously verified name, "Sadam Khan." Unfortunately, this change led to a mismatch with my government-issued identity documents during the ID verification process.
I understand the importance of adhering to Upwork's name policy and the necessity of accurate personal information. However, I have encountered difficulties in reverting the name change. Each attempt prompts a request for new name verification, which is unattainable due to the discrepancy with my identity documents.
This situation has resulted in my account being on hold for the past 8 days, restricting me from sending proposals or receiving interview invitations. I have diligently followed the best practices for ID submission, ensuring the visibility of my name and date of birth, and using a valid government-issued photo ID.
I have submitted multiple tickets and messages seeking assistance, but unfortunately, my efforts have not yielded a response. This has prompted me to seek help on community forums and other platforms, as the issue remains unresolved. I kindly request your immediate attention and assistance in resolving this matter.
I am willing to provide any necessary additional information or documents to support the correction of my profile name to the previously verified "Sadam Khan. Your prompt action is crucial, as the account hold has significantly impacted my ability to use Upwork's services.
I appreciate your understanding and cooperation in addressing this urgent matter. Thank you for your time and assistance. I look forward to a swift resolution.
Best regards,
Sadam Khan
Nov 23, 2023 12:56:24 AM by Pradeep H
Hello Sadam,
It looks like you are already communicating with the relevant team via a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Nov 23, 2023 05:34:02 AM by Sadam H
Hello Pradeep,
I hope this message finds you well. I appreciate your prompt response.
Unfortunately, despite my attempts to communicate through the support ticket over the past 5 days, I have not received any response from the team. My account has been on hold for the past 11 days, and the lack of resolution is causing significant inconvenience.
I understand that support requests are addressed in the order they are received. However, given the urgency of my situation, I kindly request expedited attention to my case. My work and access to essential services are severely impacted, and I am in need of a swift resolution.
I have been diligently following up on the existing support ticket, but the lack of communication is disconcerting. Can you please escalate this matter and ensure that someone from the team addresses my concerns at the earliest?
Your assistance in resolving this matter promptly is greatly appreciated.
Thank you
Sadam
Nov 24, 2023 03:26:52 AM by Luiggi R
Hi Sadam,
I'm sorry you haven't heard back from the team. I've notified them on our end and can confirm they recently followed up with you. Please continue communicating with them through your ticket so that they can assist you further.