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ยป Forums ยป Support ยป Re: identity verification
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5cb59c16
Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Tushar,

 

If you are eligible or required to receive an โ€œIdentity Verifiedโ€ badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring itโ€™s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If thatโ€™s the case, and youโ€™re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

View solution in original post

2,385 REPLIES 2,385
d36101c8
Community Member

Hello, I'm a freelancer and I tried to upload my Colombian governmental ID 3 times but Upwork is not verifying my ID. I followed all the requirements for the picture, so I don't what's wrong.

Hi Diego Alejandro,

 

I checked with our verification team and they have confirmed that you will need to update your profile photo so that they can proceed with completing your ID verification. You can refer to this help article for tips on how you can upload your profile photo.  

~ Joanne
Upwork
marcelebacelar
Community Member

Hi support Team,

 

I need help t verify my account. I have done the process milion of times and I submitted all the necessary documents. 
Can you help me, please?

Thank you!

Hi Marcele,

 

I'm sorry you're having trouble with the verification process. I see that the team contacted you with more information on what to do next. You can access your support ticket here.

~ Luiggi
Upwork
63ae5b63
Community Member

Greetings,

 

I have a Visit Visa valid for 90 days, I have been trying to submit as a proof of residantial but I am not getting any acceptance 

ArjayM
Community Member

Hi Zorz,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

 

~ Arjay
Upwork
6f9d8266
Community Member

I'm currently facing a hurdle trying to get myself verified on this platform. I've submitted both of my government-issued ID documents, including my NIN slip and card, only for them to get rejected four times.

Please note that these documents are my only accessible means of verification, and they contain all the information vital to me as a citizen of Nigeria, including my NIN (National Identification Number), which is my unique identifier.verification_issue.png

I really don't know what to do now, and I'd appreciate any form of assistance with this. Thanks in advance.

ArjayM
Community Member

Hi Ikechukwu,

 

I see several support tickets have been set up with your  ID Verification concern. Please don't hesitate to coordinate with the team through a single active ticket on this page so they can assist you more efficiently.

 

~ Arjay
Upwork
ea58ff42
Community Member

I have no passport or visa for id verification (Egypt).

Hello there ,

as the title say I dont know how to verify my id when there is no option for the national id

in the id verification.

so what should i do?

Thanks.

 

Hi Zyad,

 

The acceptable forms of ID vary by country and will be listed on the form.

 

  • This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
  • The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we cannot accept:

  • Student IDs, employee IDs, library cards, handwritten IDs, temporary IDs, photocopied IDs, military IDs, and health cards.

Here's the help article for more information. If you need further assistance, please let us know. 

~ Joanne
Upwork
ea58ff42
Community Member

Hello Joanne,

    Thanks for your response, as you can see in the below photo only options available are passport and visa and I don't have both in Egypt, there is no option for a national ID ?!

ea58ff42_0-1701904519857.png

 

Hi Zyad,

 

Could you please select the option to add a passport but upload the document you have available to submit for verification?

~ Joanne
Upwork
193256c8
Community Member

Hi team!

So Ive been working with Upwork now and I haven't got a job yet because it says my identity isn't verified.

I have a legal Governmental issued ID & a valid driving license but i have no passport yet. The only options to complete the verification is the passport.

How shall I pass the verification step?

Hi Yeabsira,

 

I checked with the verification, and they confirmed that you can still select the option to add a passport but upload the document you have available to submit for verification.

~ Joanne
Upwork
193256c8
Community Member

But i dont have a passport and there are no ways to confirm my identity
without the passport. how can i get verified?


shaimaasaleh
Community Member

I am trying to upload my passport to verify my ID as it is the only option in the list but it returns that my passport expired noting that the renewal is on another page but the system doesn't allow me to upload it to check.

Hi Shaimaa,

 

I'm sorry if you're having difficulties verifying your ID. Please know that If the system is rejecting your ID, it means the submission was denied. I can confirm that the team handling the review has enabled your option to resubmit. Once you are ready to resubmit, you may access your Upwork account Settings and click the Identity Verification tab to continue. 

 

Please check this help article for guidelines and more information.

 

~ Arjay
Upwork
33ec9cd9
Community Member

Hi,

 

I'm a Sri Lankan citizen and as of 2023 August 20th, my driver's license has been expired. As of the current Sri Lanka's economic status they don't issue new driving licenses to every people in the country who are required to have one, but instead they issue a temporary license which is valid for 1 year or more. And no I don't have a passport as of right now.

Problem that I'm facing is that expired driving licenses are not accepted when I upload, temporary driving license is not accepted in the form and government issued National ID is not accepted because it is in Sinhala language.

 

I tried to use the chat support to get help, but it wasn't helpful at all. I would love if someone who works at upwork support could help me with this issue that I'm facing.

 

Thank you, 

Ransike

 

Yes to help

Hi Ransike,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
33ec9cd9
Community Member

Thanks alot, I'm new to this platform.

 

82593e20
Community Member

The first problem was that I couldn't prove that my profile picture matched my ID card, and even after I changed the profile picture, I'm still getting the same response("After review, we have determined that your profile photo does not meet Upwork requirements. Update your photo."). Can you help me verify the account?

Hi Vuk,

 

I'm sorry that you're still having trouble with the verification process. I can confirm that the team is currently reviewing your latest submission and they'll get back to you with more information after the review is complete. 

~ Luiggi
Upwork
5f878a1f
Community Member

Hi Upwork team,

My "Visual verification" is still pending (after more than 2 weeks). Could you please help with a solution for this?

Thanks!

daman32155
Community Member

I'm currently in that contact loop mentioned by other Upwork members. I've been a member for some years now and recently whenever I log in, it's asking for ID verification which was done already some years ago. In any case while trying to comply and do that verification again, the system is not accepting my ID. I remember this issue, I had it when I first signed up. It requires customer support assistance. But how do you contact them in 2023? No problem back in 2020!

Hi Donovan,

 

I'm sorry you're having trouble with the verification process. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
063a2930
Community Member

My citizenship is in my own native language (Nepali). But can not verified. Back of citizenship is is English but back side does not contains the photo. I have attached the both side here. But I can only upload one side while verifying. 

 

Please helps me. 

 

**Edited for Community Guidelines**

Hi Rajan,

 

I am sorry to hear about your ID verification outcome. Could you please try again with a different document? You can refer to the list of acceptable documents for more information. 

 

- Pradeep

Upwork

I am trying to upload a PAN card but this is also not accepted.

Hi Rajan,

 

Your latest submission is still under review. The team will contact you via a support ticket if more information is needed.

~ Luiggi
Upwork
ab73d5d1
Community Member

Below is the screenshot of the problem I face when I try to click the apply button for any proposal. Please I need help

Hi Jeremiah,

 

I see that your account needs to be verified before you apply for jobs. One of our team members has already reached you via a support ticket to share the link to upload your documents. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
4d80bcce
Community Member

there is no identity verification button in my account

Hi Mihreteab,

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.


~ AJ
Upwork
ff22f586
Community Member

Hello saurav, I am also facing the same issue with my upwork account. I only have the passport option to verify my upwork account. I see your account is verified. How did you solved it? Would be really grateful receiving you help on this.

Hi Aayush,

 

Your latest submission is still under review. Please allow the team more time to finish their review; they'll contact you if more information is needed. 

~ Luiggi
Upwork
79122f15
Community Member

I got a notification saying i need to verify my identity . When i go to to the verification process there are No NIC verification option. I have only NIc i dont have Drivers License or Passport . How to solve this issue ?. 

Hi Ruchika,

 

In that case, try choosing any of the options available and upload the document you have. The team should receive it and start the review process. You can find more information about the acceptable document types here

~ Luiggi
Upwork
5165a201
Community Member

I have send CNIC pic as well as my own original pic, still you guys are unable to verify my identity. Kindly verify my account if you need more information about me i will send it to you, HELP ME 
Im unable to send my proposals ๐Ÿ˜ž
Im facing this issue from past 7 days, even there is no option to send document again.

Hi Urooj,

 

I understand your pain of not being able to get verified. I suggest checking your Upwork account details thoroughly, as they should match the details on the CNIC card.

See if your name, father's name, and address are matching. Moreover, do check if your CNIC has a chip. To my knowledge, CNICs without chips are not accepted. Hope it helps.

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