Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Hi Ryan,

We saw your post in the community and escalated this to the team handling the review to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.

[#3]

Hello. The last step of identity verificaation is still pending and showing this message - We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day.

I wanted to know how long it would take because I would like to apply for jobs on the platform.

[#4]

Hi Chebet,

I took a closer look at your profile and confirmed that your ID has been verified. You should now be seeing the ID Verified badge on your account to validate the action taken on your account. Let us know if you need further assistance.

[#5]

Thanks for the help. All good now.

[#6]

Can some one explain why I have been asked to verify my identity? I have not earned anything, which I understand is a prerequisite to get tagged with the identiy verification. I have had almost too much trouble using this platform, my account availability is constantly being switched off. And now, I'm finding the identity verification request to be pretty invasive. One wonders if it's worth it.

[#7]

Hi Michael,

To help ensure a professional, secure marketplace that everyone can trust, we're moving toward requiring all active talent to verify their identity. We'll let you know when it's time for you to earn the "Identity Verified" badge by sending you an email and showing you a pop-up when you log into your Upwork account. 

[#8]

I ran into this issue as I was applying for a job. I needed a verification to be sent to my phone number but after I typed it in and pressed ok, I got a notification that said this phone number is already in use by another user. This is my first and only account. What can we do to get this fixed? 

[#9]

Hello Samuel,

We appreciate your contact. Your report has been forwarded to our team and you will receive a support ticket from one of our agents to help you more. You can access your support tickets here.

- Pradeep

[#10]

Hello

I have submitted my ID for verification 4 days ago and it is still showing "We're reviewing yout documents and will get back within 1-3 business days". How long does this actually take?

I would appreciate your urgent support with this process as I need to get hired asap.

Thank you

[#11]

Hi Sahil,

I checked with the team and they have confirmed that one of our agents will contact you directly via a support ticket to assist further in completing the ID verification process. Thank you!

[#12]

I have a question,

If I submit my NID card for identity verification, do I have to submit "front and back side" pictures? or only the front side?

[#13]

Hi Shahinoor,

You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we cannot accept:

• Student IDs, employee IDs, library cards, handwritten IDs, temporary IDs, photocopied IDs, military IDs, and health cards.

Don't crop, rotate, touch up, adjust colors, or alter the images in any way. You can find more information here. 

[#14]

Hi 

I can't seem to verify my account - it won't recognise my license an Isle of man one. isle of man is not on your list.  how can I proceed - its stopping me from pitching. 

[#15]

Hi Zak,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

I am trying to verify my account but its showing me wrong name while verification, that name I mistakenly placed on my bank detail, although I changed it in bank detail but the issue still here. Please resolve it at your earliest.

Thanks

[#17]

Hi Muhammad,

I've notified the team working on your case and they've shared an update with you via a support ticket. Please refer to it for more information and don't hesitate to follow up with them if you have questions. 

[#18]

Hello!

I am an Italian freelancer who signed up on Upwork a few weeks ago. I am having difficulty locating the "verification ID" option in the settings. Additionally, when I attempt to follow links provided in other forum questions, I encounter a 404 error. Currently, my ID verification status is listed as Military Veteran, and I am unable to change it.

[#19]

Hi Elena,

That's because you aren't required to complete any verification yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.  

[#20]

Hello ,
My Upwork account has just been blocked just as I'm about to receive my first payment. I was asked a week ago to verify my identity, which I did using a copy of my driver's license. I also changed my profile picture as requested. In response, the following message was displayed for 3 days. We're unable to process your ID at this time. You may be able to add your ID again later. I thought that an ID card would be more appropriate than a driver's license, so I uploaded a photo of my card again to start the ID verification process. Obviously it didn't work. I waited another 3 days and now my account is blocked. Could  you please check the data I've sent you and tell me what I can do about it? Thanks

[#21]

Hi Nisrine,

I'm sorry for the trouble you've been having with the verification. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hello there,

I got an email from Upwork two days ago saying that my account has been restricted until I could verify my ID and I sent information about a Direct Contract I have with a client. The email also said I could get my account suspended in 5 days (see attached).

The thing is I never did anything wrong, I honestly don't know what's the matter, but I am really desperate. I cannot withdraw any money from Upwork, and if my account gets suspended I'll probably loose my job. I already verified my ID and sent the documents that were requested, but I haven't had any new about this issue.

This is the link to the ticket Upwork opened:

https://support.upwork.com/hc/requests/44414616

Please help me, I am really worried. I would never do anything against the rules, I appreciate Upwork very much and working here is my main source of income.

Thanks,

Juan

[#23]

Hi Juan Manuel,

I see that you've contacted our support team and raised a ticket about your concerns. Please allow our team time, and you will get an update on your ticket here once your case is thoroughly reviewed. We seek your patience and understanding while we sort this out for you. Thank you!

[#24]

Hi Arjay,

Thank you for your response. I understand, I'll be patient.

I just wanted to ask for you to not suspend my account please, I really need Upwork and have several clients. I would literally loose my job.

Thank you,

Juan

[#25]

Why is government approved citizenship not included as option for identity verification in Nepal ? Why only passport option?  

[#26]

Hi Bishal,

I'm sorry if you're having difficulties verifying your ID. Please be aware that the acceptable forms of ID vary by country and will be listed on the form. If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.

You may check this help article  for more information about acceptable documents and best practices when submitting your ID for approval.

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.