🐈
» Forums » Support » Re: Identity Verification
Page options
Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

View solution in original post

2,385 REPLIES 2,385
Arjay's avatar
Arjay M Retired Team Member

Hi Ryan,

 

We saw your post in the community and escalated this to the team handling the review to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.

 

~ Arjay
Upwork
Angela's avatar
Angela K Community Member

Hello. The last step of identity verificaation is still pending and showing this message - We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day.

 

I wanted to know how long it would take because I would like to apply for jobs on the platform.

Arjay's avatar
Arjay M Retired Team Member

Hi Chebet,

 

I took a closer look at your profile and confirmed that your ID has been verified. You should now be seeing the ID Verified badge on your account to validate the action taken on your account. Let us know if you need further assistance.

 

~ Arjay
Upwork
Angela's avatar
Angela K Community Member

Thanks for the help. All good now.

Michael's avatar
Michael P Community Member

Can some one explain why I have been asked to verify my identity? I have not earned anything, which I understand is a prerequisite to get tagged with the identiy verification. I have had almost too much trouble using this platform, my account availability is constantly being switched off. And now, I'm finding the identity verification request to be pretty invasive. One wonders if it's worth it.

Joanne's avatar
Joanne P Retired Team Member

Hi Michael,

 

To help ensure a professional, secure marketplace that everyone can trust, we're moving toward requiring all active talent to verify their identity. We'll let you know when it's time for you to earn the "Identity Verified" badge by sending you an email and showing you a pop-up when you log into your Upwork account. 

~ Joanne
Upwork
Samuel's avatar
Samuel W Community Member

I ran into this issue as I was applying for a job. I needed a verification to be sent to my phone number but after I typed it in and pressed ok, I got a notification that said this phone number is already in use by another user. This is my first and only account. What can we do to get this fixed? 

Pradeep's avatar
Pradeep H Retired Team Member

Hello Samuel,

 

We appreciate your contact. Your report has been forwarded to our team and you will receive a support ticket from one of our agents to help you more. You can access your support tickets here.

 

- Pradeep

Sahil's avatar
Sahil K Community Member

Hello

 

I have submitted my ID for verification 4 days ago and it is still showing "We're reviewing yout documents and will get back within 1-3 business days". How long does this actually take?

 

I would appreciate your urgent support with this process as I need to get hired asap.

 

Thank you

 

Joanne's avatar
Joanne P Retired Team Member

Hi Sahil,

 

I checked with the team and they have confirmed that one of our agents will contact you directly via a support ticket to assist further in completing the ID verification process. Thank you!

 

 

~ Joanne
Upwork
Shahinoor's avatar
Shahinoor I Community Member

I have a question,

If I submit my NID card for identity verification, do I have to submit "front and back side" pictures? or only the front side?

Joanne's avatar
Joanne P Retired Team Member

Hi Shahinoor,

 

You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.

  • This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.
  • The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we cannot accept:

  • Student IDs, employee IDs, library cards, handwritten IDs, temporary IDs, photocopied IDs, military IDs, and health cards.

Don't crop, rotate, touch up, adjust colors, or alter the images in any way. You can find more information here

~ Joanne
Upwork
Zak's avatar
Zak H Community Member

Hi 

I can't seem to verify my account - it won't recognise my license an Isle of man one. isle of man is not on your list.  how can I proceed - its stopping me from pitching. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Zak,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Muhammad's avatar
Muhammad A Community Member

I am trying to verify my account but its showing me wrong name while verification, that name I mistakenly placed on my bank detail, although I changed it in bank detail but the issue still here. Please resolve it at your earliest.

Thanks

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

I've notified the team working on your case and they've shared an update with you via a support ticket. Please refer to it for more information and don't hesitate to follow up with them if you have questions. 

~ Luiggi
Elena's avatar
Elena P Community Member

Hello!

I am an Italian freelancer who signed up on Upwork a few weeks ago. I am having difficulty locating the "verification ID" option in the settings. Additionally, when I attempt to follow links provided in other forum questions, I encounter a 404 error. Currently, my ID verification status is listed as Military Veteran, and I am unable to change it.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Elena,

 

That's because you aren't required to complete any verification yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.  

~ Luiggi
Nisrine's avatar
Nisrine E Community Member

Hello ,
My Upwork account has just been blocked just as I'm about to receive my first payment. I was asked a week ago to verify my identity, which I did using a copy of my driver's license. I also changed my profile picture as requested. In response, the following message was displayed for 3 days. We're unable to process your ID at this time. You may be able to add your ID again later. I thought that an ID card would be more appropriate than a driver's license, so I uploaded a photo of my card again to start the ID verification process. Obviously it didn't work. I waited another 3 days and now my account is blocked. Could  you please check the data I've sent you and tell me what I can do about it? Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Nisrine,

 

I'm sorry for the trouble you've been having with the verification. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Juan Manuel's avatar
Juan Manuel F Community Member

Hello there,

 

I got an email from Upwork two days ago saying that my account has been restricted until I could verify my ID and I sent information about a Direct Contract I have with a client. The email also said I could get my account suspended in 5 days (see attached).

 

The thing is I never did anything wrong, I honestly don't know what's the matter, but I am really desperate. I cannot withdraw any money from Upwork, and if my account gets suspended I'll probably loose my job. I already verified my ID and sent the documents that were requested, but I haven't had any new about this issue.

 

This is the link to the ticket Upwork opened:

https://support.upwork.com/hc/requests/44414616

 

Please help me, I am really worried. I would never do anything against the rules, I appreciate Upwork very much and working here is my main source of income.

 

Thanks,

Juan

 

 

jmf_account-restriction.png

Arjay's avatar
Arjay M Retired Team Member

Hi Juan Manuel,

 

I see that you've contacted our support team and raised a ticket about your concerns. Please allow our team time, and you will get an update on your ticket here once your case is thoroughly reviewed. We seek your patience and understanding while we sort this out for you. Thank you!

 

~ Arjay
Upwork
Juan Manuel's avatar
Juan Manuel F Community Member

Hi Arjay,

 

Thank you for your response. I understand, I'll be patient.

 

I just wanted to ask for you to not suspend my account please, I really need Upwork and have several clients. I would literally loose my job.

 

Thank you,

Juan

Bishal's avatar
Bishal T Community Member

Why is government approved citizenship not included as option for identity verification in Nepal ? Why only passport option?  

Arjay's avatar
Arjay M Retired Team Member

Hi Bishal,

 

I'm sorry if you're having difficulties verifying your ID. Please be aware that the acceptable forms of ID vary by country and will be listed on the form. If the system is rejecting your ID, it means the submission was denied. Kindly consider submitting other alternate Valid Government-issued ID.

 

  • This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address.

You may check this help article  for more information about acceptable documents and best practices when submitting your ID for approval.

 

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Let us know if you need further assistance.

 

~ Arjay
Upwork