Identity Verification

[#1]

Hi Team, 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

Let me know your thoughts on it.

[#2]

Dear Upwork Support Team,

I hope this message finds you well. Regrettably, I am reaching out for the fifth time in my ongoing efforts to resolve a critical issue with my Upwork account. Despite multiple posts and messages over the past 14 days, my concern remains unresolved, hindering my ability to use Upwork's services effectively.

To recap, the issue arose when I inadvertently updated my profile name to my nickname, "Sadi," instead of maintaining my previously verified name, "Sadam Khan." This change has caused persistent challenges during the ID verification process, as my government-issued ID card does not align with the updated nickname.

I understand and appreciate Upwork's commitment to maintaining accurate user information and adherence to name policies. However, the continuous prompts for nickname verification have resulted in my account being on hold for the past 14 days. Despite submitting valid government-issued photo ID with visible name and date of birth information, I have been unable to proceed due to the ongoing mismatch.

This marks my fifth attempt to seek assistance in resolving this matter. I have submitted multiple tickets and messages, yet the response time has been prolonged, and the replies have not led to a satisfactory resolution. Different support representatives have contacted me without a clear understanding of the issue, causing further delays.

I urgently request your intervention to revert my name change to the previously verified "Sadam Khan" and facilitate the verification process with my government-issued ID card. I am willing to provide any necessary additional information or documents to expedite the correction process.

Your immediate attention to this matter is crucial, as the extended account hold is significantly impacting my ability to engage in Upwork's freelance opportunities. I appreciate your understanding and cooperation and hope that this fifth attempt will result in a swift resolution.

Thank you for your time and assistance.

Best regards,

Sadam Khan

[#3]

Hi Sadam,

I'm sorry you haven't heard from the team yet. I've followed up with them and can confirm that they recently shared an update with you. Kindly refer to your ticket for more information and continue communicating with them via the same ticket. 

[#4]

I am not able to submit a ticket to upwork support so that I can submit my driver's license to verify my account. 

[#5]

What are the supported ID types for Nigerian accounts?

I'm getting error:

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types.

If you don't have a supported ID type, please contact us  .

when trying to use my Permanent Voters ID for verification

[#6]

Hi Elijah,

You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. Feel free to check this help article for more information about acceptable documents and best practices when submitting your ID for approval.

Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to proceed.

[#7]

I want to verify my account. It shows only 'passport'. I don't have passport and I have government verified Citizenship ID. How can I submit it to verify my profile?

[#8]

Hi Andes, 

Thank you for reaching out to us. Could you please try again to upload your available document? You can select the available option and then upload the document you have. 

Let us know if you need further assistance. 

[#9]

Hi Joanne,

I have received a rising talent budge but I have not received a notification to verify my identity. Identity verification is important I will appreciate receiving and email or notification for identity verification. 

Thanks 

Mesiet 

[#10]

i live in ethiopia and the reques for varification is passport and i don't have one so how can i be varified 

[#11]

Hi Tsion,

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.

[#12]

I've been trying to get to get a Video call verification. I now wonder if it's my network or what.

Even my profile picture is giving me trouble changing it;  I'm getting an error message ' trouble connecting to server ' 😞

[#13]

Hi Joseph,

Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?

• Browser/s used
• Browser version
• Machine’s OS
• Machine’s OS version
• Screengrab of the issue
• Additional details that may help us/the team investigate your concern better

[#14]

Hi 

I have two more days please help! 

I've been trying to upload my ID like 4 times now and it keeps rejecting it. I don't know why because I've tried all the formats I'm meant to use but still getting rejected. Please help check my account 

[#15]

Hi Rhoda, 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#16]

I have the same problem, my ID card is valid in my country, but the platform dont accept 😕

[#17]

Hi Antonio,

I am sorry to hear about the trouble while completing verification. Could you please confirm the error you get while trying to upload your ID card? 

- Pradeep

[#18]

Mam

Yesterday i received 30 connects as Rising talent achievement. what is this what i have done or got>

Thank you

[#19]

Hello, how much time does it take for the visual identification process to get finished? I have waited for many days now😥

[#20]

Hi there,

I've shared your concern with the team and one of our agents reached out to you via a support ticket to assist you further. You can access your ticket here.

[#21]

Hello, when I try to open a support ticket using the chatbot and telling it that I need further help, so I can open a support ticket, it always tells me that I already have a open support request ticket under "My Requests". But in fact there are no support tickets open. What is the technical issue here? Thank you.

[#22]

Hello Joanne, I verified my profile through a selfie after getting a contract, and afterward, they mentioned that they were reviewing it, promising to complete the review within 48 hours. However, my account was placed on hold. Despite being informed that the hold would be lifted within 48 hours, my account is still on hold, and unfortunately, my profile remains unverified. It has been 72 hours now since this issue arose, and I am reaching out for assistance in resolving this matter promptly but they aren't responding.

[#23]

Hi Abdul,

I apologize for the delay in getting back to you. I can confirm that your verification is now completed and you should no longer see that message on your end. The team shared more information with you via a support ticket. 

[#24]

Hello,

I've encountered an ongoing issue with my submission. I uploaded my image and card four days ago and haven't received any response yet. Today, I re-uploaded a new photo of my verification ID (using the same ID). I'm curious if this will entail another three business days for processing, however the personal image remains unchanged.

Appreciate your assistance! Thank you.

[#25]

Hello Joanne,

 I'm Hira, a new member on Upwork, currently encountering a verification challenge. Regrettably, I inadvertently linked my brother's Payoneer account during the setup process, unknowingly violating Upwork's policy. Although I promptly removed it, the verification notification persists. I kindly seek your guidance on resolving this issue promptly.

Thank you for your assistance.

Best regards, Hira

[#26]

Hi Hira,

I see several tickets have been set up with your concern. Please allow our team time to review your case further, and we recommend that you coordinate with the team through a single ticket on this page so they can assist you more efficiently.