Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi Sadam,
I'm sorry you haven't heard from the team yet. I've followed up with them and can confirm that they recently shared an update with you. Kindly refer to your ticket for more information and continue communicating with them via the same ticket.
Hi Elijah,
You will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form. Feel free to check this help article for more information about acceptable documents and best practices when submitting your ID for approval.
Once you are ready to submit, access your Upwork account Settings and click the Identity Verification tab to proceed.
Hi Andes,
Thank you for reaching out to us. Could you please try again to upload your available document? You can select the available option and then upload the document you have.
Let us know if you need further assistance.
Hi Tsion,
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country. If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
Hi Joseph,
Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?
- Browser/s used
- Browser version
- Machine’s OS
- Machine’s OS version
- Screengrab of the issue
- Additional details that may help us/the team investigate your concern better
~ AJ
Hi Rhoda,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Hi Antonio,
I am sorry to hear about the trouble while completing verification. Could you please confirm the error you get while trying to upload your ID card?
- Pradeep
Hi Abdul,
I apologize for the delay in getting back to you. I can confirm that your verification is now completed and you should no longer see that message on your end. The team shared more information with you via a support ticket.
Hi Mahmoud,
So long as you followed the instructions on what type of document is acceptable, that should be fine. If the team needs more information to complete the verification process, they will let you know through a notification.
Hi Rejmaeh Jane,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Hi Tamba,
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
Hi Ramamiharivelo,
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process. In this case, you can use the option to submit a passport to submit your national ID instead.
Hi Martin,
It looks like you've already complied with visual verification. Please allow time for the verification team to review it. If they need more information, they will reach out to you directly.
