Moderator
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Moderator
Hi Jitendra,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
Moderator
Hi Monica,
I see that you already have a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Moderator
Hi Manoj,
I'm sorry you're having trouble completing the verification process. I see that the team contacted you via this support ticket with more information about your verification process. Kindly refer to it and don't hesitate to follow up if you have additional questions.
Retired Team Member
Hi Muhammad,
I have checked your account, and it doesn't need further verification yet. Please remember that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
Retired Team Member
Hi Drew,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in correcting this potential issue.
Moderator
Hi Monica,
I can confirm that your ticket has already been escalated to the appropriate team for review. Please allow them time to complete their review. One of our team members will update your ticket and assist you further.
Retired Team Member
Hi Salako,
I’ve escalated your community post to a support ticket to give your account concerns the attention they deserve. One of our agents will be in touch with you soon to assist.
Moderator
Hi Emil,
Apologies for the delay in reviewing your documents. I have followed up with the team handling your account and one of our team members will update your account as soon as possible.
- Pradeep
Moderator
Hi Sean,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
