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Tushar's avatar
Tushar S Community Member

Identity Verification

Hi Team, 

 

Today I got my Identity Verification tab in my settings, I have a few questions: -

Q.1) I don't have any last legal name so how are you guys gonna verify my Identity?

Q.2) In my UpWork profile, my current name is "Tushar Sharma", but legally I don't have a last name so what should I do next to get my UpWork Account Verified?

Q.3) My last name in my UpWork profile i.e. "Sharma" is used by me because it was required by UpWork account registration

 

Let me know your thoughts on it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Tushar,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
 
~ Joanne
Upwork

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2,385 REPLIES 2,385
Daria's avatar
Daria V Community Member

Good afternoon. Problem when uploading my ID.


I get the message "We had some trouble verifying your ID
It looks like you uploaded an unsupported type of ID. Please try again with one of the following supported types." and I can't do anything about it.


Who can verify my Portuguese ID?

Maria Paz's avatar
Maria Paz A Community Member

Hi Daria! you can upload a picture of your passport. I had same issue and it works for me. Have a nice day! Mery.

Andrea's avatar
Andrea G Community Manager

Hi Daria,

 

The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria

 

~Andrea
Priyanka's avatar
Priyanka R Community Member

I was asked by Upwork today to do my Identity Verification for the first time. After showing my passport and doing the automatic selfie, they said they would do a manual review. I received an email later saying that I have to do my location verification. Once I clicked on the link present in the email to "Verify your Location", it took me to the website for Identity Verification on Upwork but it isn't showing me an option to provide a supported document that matches my country profile. I can't seem to proceed with the process of verification.

 

Please do tell me how to proceed as the mail has mentioned that if I don't verify they will place a temporary hold on my Upwork account.

 

Thank you and hoping to hear from someone soon.

Nikola's avatar
Nikola S Retiring Moderator

Hi Priyanka,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Priyanka's avatar
Priyanka R Community Member

Hi. I was able to upload a government-issued photo ID with the help of your colleague. The identity verification is still under manual review even after uploading the ID. Also after uploading the ID, the whole format of Upwork has changed and now I cannot access jobs under "Find Work". Can you please check and get back to me why this is happening?

Andrea's avatar
Andrea G Community Manager

Hi Priyanka,

 

I'm sorry to hear you're still having trouble with your verification. I can see you were able to reply to the ticket Nikola created for you. Please allow some time for the team to review and follow up with you as they are the ones who can best assist you. 

 

~Andrea
Priyanka's avatar
Priyanka R Community Member

Thank you so much, Andrea. Hoping to get verification solved as well as correct the issue I am having with the format of the Upwork Website.

Siva's avatar
Siva M Community Member

Hi, my identity verification still not completed and I have submitted everything thru video verification.

 

Due to this i am not able to accept any new offer. It's keep on showing action required message. Please help on priority.

Zahra's avatar
Zahra M Community Member

If your identity verification is still pending and preventing you from accepting new offers on Upwork, it's essential to reach out to Upwork Support for assistance. Here's how you can contact them:

  1. Log in to your Upwork account.
  2. Go to the Help & Support page by clicking on the question mark icon (?) at the top-right corner of the Upwork website.
  3. In the Help & Support page, click on the "Get Help" button.
  4. Choose a relevant topic related to your issue or select "See more options" if you can't find a suitable topic.
Siva's avatar
Siva M Community Member

Thanks. Only option is upwork technical team should fix this issue. 

 

Im waiting for them.

Nathan's avatar
Nathan O Community Member

I am appalled that a verification process isn't a part of the initial sign up process. I had no idea this was coming and let alone right now. RIGHT when I was going be one of the first to apply to this great job opportunity, I'm suddenly forced to verify myself which will evidently take one to three days!?! It claims it's real time but then proceeds to say it'll take 1-3 days to verify me. This will also probably ruin my chances on my last proposal I got to submit because I'm "not verified" and my accounts basically frozen now. WOW!

Completely caught off guard, I sent a makeshift photo of my current drivers license, which doesn't have my updated address (I'm sure that's gonna be fun), but it refuses to scan my face and now I'll have to wait until I can get myself into a better lit environment assuming that's even the problem! 

Point being is I'm now likely going to lose out on this great job. As it refuses to scan my face.

I'll end with saying what I started with, this verification process needs to be a part of the initial sign up process. Because now I'm stuck waiting and missing out on jobs. 

Viraj's avatar
Viraj M Community Member

The Identity Verification option isn't visible on my profile, I read a few articles that it won't be showing anymore but Upwork, from their end will issue an Identity Verification, I need to know when that will happen, it already has been a few months since I created my profile and I still haven't received any notification regarding Identity Verification. please let me know as soon as possible...

Selin's avatar
Selin S Community Member

Same here. 

I can't find Identity verification option in the profile settings.

What can i do for that?

Please, help me to resolve this problem.

 

Thanks

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Selin,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Lauren's avatar
Lauren S Community Member

Hi, I did the identity verification process, and have 2 active clients and 3 active jobs. Can you make sure my identity verification is taken care of so I can keep participating on UpWork seamlessly?

Lauren's avatar
Lauren S Community Member

The notificaton I have showing on my profile says it must be completed by today - does that include the time it takes for you to process it? I already submitted it on my end, so wasn't sure what needs to happen from here.

 

Warmly,

Lauren

Luiggi's avatar
Luiggi R Retiring Moderator

Thank you for letting us know, Lauren. I brought this to the team's attention and your verification should now be successfully completed. Don't hesitate to let us know if you need further assistance. 

~ Luiggi
Lauren's avatar
Lauren S Community Member

Hi, I did the identity verification process, and have 2 active clients and 3 active jobs. Can you make sure my identity verification is taken care of so I can keep participating on UpWork seamlessly?

Lisette Hannah's avatar
Lisette Hannah S Community Member

Hello , I have another problem, I want to verify my identity but "IDENTITY VERIFICATION" is not showing in my account. What do i need to do?can anyone help me?

Here is my screenschot..Screenshot 2024-02-29 012230.png

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Lisette,

 

Thank you for reaching out. That's because you're not currently required to complete any verification at this time. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Viraj's avatar
Viraj M Community Member

Hey Luiggi,

 

I want the Upwork team to know that not having Identity Verified takes a toll on gathering clients, and seeing if the service provider(freelancer) is verified or not, only then do they accept the proposal or send an invite, it's a matter of trust.

Lisette Hannah's avatar
Lisette Hannah S Community Member

hello luigi, when will I be required to have an IDENTITY VERIFICATION in my account?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Lisette,

 

At this time, your account does not require verification. You will receive an email or a notification from Upwork if verification becomes necessary in the future. Please note that verification is not optional and cannot be requested by users. It is a gradual process that Upwork applies to its users based on various criteria. If your account is selected for verification, you will be given instructions on how to complete the verification process.

 

- Pradeep

Alfarid's avatar
Alfarid F Community Member

Hello, could you help me, why my identifiying verification button is not appear on my profile setting? it makes my account sound as not eligible to be a freelancer at upwok because i did not get the verfied checkmart next to my name. thanks