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30e5ca4f
Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

- Pradeep

Upwork

View solution in original post

2,242 REPLIES 2,242
LuiggiR
Moderator
Moderator

Hi Audun,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
30e5ca4f
Community Member

It resolved itself with a new photo.

4054919d
Community Member

Hi, I have the same problem. Can you have an agent checking my account please? 

Hi, I have the same problem - have submitted my Driver's licence several times and it is still not verifying. Please assist.

 

Hi Mel,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork

Hey, same problem with me, I submitted my driver's license several times, and still not verifying my account. Please help me.

54812c22
Community Member

Hi Sir Can You Kindly tell me what this indicatingupwork.PNG

having same issue help please

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Same Issue With Me too, im contacting the Support team ,how to apprach the Please guide me too.

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Hi Saad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I have opened a request to check my account verification related issue its been a week I have had no response.

c2e4b572
Community Member

Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified

 

Hi Sam,

 

I'm sorry you're having difficulties getting your ID verified. I've converted your post into a support ticket to your case the attention it deserves. Kindly expect an update from one of the team members on this page with further assistance.

 

~ Arjay
Upwork

My id is still not verified and i didn't get any emails about Id verification its been more than 2 days. i cannot apply to new jobs. Apply Now button is disabled. 
Please.

Same Problem i am Facing Please help?

10c6124d_0-1714686022297.png

 

75ed3726
Community Member

Hello, Luiggi.
Recently, I got the "Identity Verification" notification. Since yesterday I've been trying to complete the verification. But when I clicked to "start now" button Upwork showed this page. When I try to scan the QR code from my mobile, it redirects me to the same page. In option 2 I didn't get any sms, but Upwork said "You have exceeded the max number of texts that we can send".
What can I do right now?
Thanks.

Shafiun

Problem..png

Hi Shafiun,

 

Arjay here stepping in for Luiggi. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork

Same issue with me. Please help me with this.

Having same problem.Screenshot_20240504-234358~2.png

Hi Arjun,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I am also facing this same problem.Can you please help me with this?

Hi Abdul, 

 

Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly? 

 

~ Nikola
Upwork
b78d591a
Community Member

Screenshot 2024-05-12 230211.png

Hi Abdul,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
b78d591a
Community Member

Thanks

I'll wait for the agent's response. Please try to make this happen as soon as possible.

In the mail, the system mentioned 7 days for verification, and approximately 3 days is gone.

b78d591a
Community Member

check the screenshot and assist me accordingly.

My head is in pain due to this problem and I try a lot to solve this.

Every time I click on it to get verified.

It brings me to those two options choose how to proceed on a mobile device.

Whenever I scan the QR code, it opens only the home page of Upwork on my mobile,

And also by clicking on send a message.

 

It sends an upwork home page link to my number. But not proceed with the verification process anytime.
Please help me with this.

 

I am facing this issue too 

 Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

Hi Abdul,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork

Hello, I had the same problem, any solution for this?

I have same issue. Please how did you resolve yours Saira

Hi Victoria,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
c516c962
Community Member

Hello, i need help, too. I have update my ID twice, but still not pass. I don't understand why.

f94a49e7
Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Hello, I have the same issue. When I scan the QR code and I select my email, i'm unable to begin the verification process. Could you please help me to resolve this issue? thank you.

Hi Halima,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
5356d6c1
Community Member

I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you! 

Hi, 

pls check this way and answer me. I try not to accept.scen the Google authenticator app then Error cannot interpret QR code .come 

 

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