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30e5ca4f
Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

Upwork

View solution in original post

2,538 REPLIES 2,538
636d46aa
Community Member

Gov. ID was not approved, i am palestinain and that all what i have.

Is there a place I can send it for a personal verification ?

Id  #47190723

Thanks

bc1afebc
Community Member

Hi Everyone,
Can you please let me know how to resolve this issue when I'm  going to do ID verification?

Hi Asad,

 

I'm sorry you're having trouble with the verification process. Could you please share a screenshot of the error? If you haven't already, you can also try using a different browser to see if that helps. 

~ Luiggi
Upwork

Hello Luiggi,

 

I've completed the verification process on my iPhone twice, and each time it indicated success. However, when I log into my account, I'm still prompted to verify my identity, and under settings, it shows that the visual verification was unsuccessful. This issue seems to be preventing me from applying for jobs with other clients.

Could you please assist me in resolving this problem? I am eager to continue applying for jobs and need this issue to be addressed promptly.

Thank you for your help.

Hello Gem,

 

I'm sorry you've been having trouble with the verification process. The team recently responded to you with an update via this support ticket. Kindly refer to it for more information. 

~ Luiggi
Upwork
1e1fddaf
Community Member

Hello Luiggi, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you! 

6b1d9745
Community Member

I submitted my confirmation about 3 times (I scanned both my passport and driver's license), the last time was 5 days ago, but I still haven't been confirmed. I have followed all the steps and it says that I have successfully downloaded my driver's license, I am successfully verified, but it has not yet been verified. Could you help me?

Thank you in advance,

 

Christina

Hi Kris,

 

It appears that this is happening because your profile name isn't your full name; you've only added your last name initial. Could you please go to your Contact Info settings page and update your profile name accordingly? Once your name is updated, you can visit your Identity Verification page to resubmit a valid government-issued photo ID

~ Luiggi
Upwork
63fa28e4
Community Member

Hello, I am a Nigerian. I submitted my NIN premium card to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria.

Hi Ngwuta,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
26187908
Community Member

Hello @JoanneP
I'm facing the same problem i cant get my id verified at all, yet i spend a whole day taking a photo of the same; my id's photo is not that clear compared to my recent photos especially the one on y profile's display. I would love to talk to an agent to resolve this please. can you create a ticket for me. Please help

 

524dfbd6
Community Member

Hello, I am having the same issue. I am also a Nigerian. I submitted my NIN card thrice to Upwork to verify my account but it was rejected. Meanwhile presently NIN is the government means of identity verification in Nigeria and now my identity verification status is showing  "We've started a Manual review". Please help me out. Thank you  

ArjayM
Community Member

Hi Fathiah,

 

We received a confirmation from the team that your submission is in the queue for manual review. Your ID will be reviewed within 24-48 hours. 

 

~ Arjay
Upwork
6ff55b1f
Community Member

I am setting up a new account and been waiting for 5 hours for verification email. Also gave alternative emai. Checked spam etc. NADA. Very frustrating

84abc588
Community Member

Hello, please, I am having the same issues.

ArjayM
Community Member

Hi Lijoka,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Arjay
Upwork
63699de6
Community Member

having same issue help please

Hello - I have uploaded my driver's licence for government id but I still see the message to upload it without any information on whether it was rejected or accepted. When can I expect to hear on a decision? Attaching the screenshot - 

Screenshot 2024-06-04 at 23.29.16.png

95c30f63
Community Member

hello there! can I ask when can i have an IDENTITY VERIFICATION in my ACCOUNT? I think identity verification is important to get clients. And you told me that I am not required to have it right now, you will just email it in the future. when is that? Can I know? thank you. please help me.

I am ready for complete the identity verification, but identity verification not edit.

Please help me for identity verification.

Thanks 

Hi Mohammad,

 

Thank you for your message. I am pleased to inform you that your account has been restored now. 

 

- Pradeep

Upwork

Please can you also unlock mine! I keep going round in circles with the chatbot help.

I can not edit mine to complete the verifying process

 

Hi Shona,

 

Thank you for your message. I see that the documents were uploaded yesterday. Please allow 1-3 business days for the team to review and update your submissions. 

 

- Pradeep

Upwork
ace43dfa
Community Member

I am experiencing a deadlock in ID verification, my profile is 100% complete,but there is no notification in the notification or email for the next stage, in the settings menu there is no "Identity verification",What should I do....

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

Upwork

Hii sir my name is keshav sehgal yesterday i make a account on Upwork and it's been 24hrs my account is not verified i.e. the verified badge is not showing and i didn't get any verification mail yet also i didn't get the free connects.

 

The review process may take up to 48 hours. If you’re asked to verify your identity, follow the link in the email you receive to begin the process. This is a secure and encrypted link that will remain active for 30 days. However, you will need to verify your identity within seven days or they will put a hold on your account.

Hello,

Please help me out.!!

I recently established a Payoneer payment method, and the Payoneer account belongs to my brother. I removed the Payoneer payment method from Upwork as it is not allowed.


Now the system is demanding me to authenticate my brother's identity using his name, which is not mine on Upwork.


Please help me address this issue as I am perplexed.

 

The system is showing this message below:

“Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.”

Hello,

How can I start the manual verification process?
Because I didn't receive any mail from you.
Hope to hear from you soon
Because it was 3 days when i submitted my verification.
Best regards
 

Hi Mohamed,

 

I checked and saw that the badge has been added to your account already. 

~ Joanne
Upwork
1e1fddaf
Community Member

Hello Joanne, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you! 

Hello:

I have the same...I did all the process...with my Oficial ID from Mexican Goberment, and the photo ok. but I did'n get a e-mail...and i have again...

Action required: Verify your identity to continue winning jobs on Upwork. Get started. Please
Please, let us other way to do this
thanks
 
ArjayM
Community Member

Hi Adriana,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist.

 

~ Arjay
Upwork

Hello, I'm having problems with verfying my identification and it's been weeks since I submitted my id and selfie and this is still showing and right now I can't click continue which is frustrating and I resubmitted like 5 times.IMG_0233.PNG

Hi Lance Edrene,

 

I've checked with our verification team and they have confirmed that one of our team members will reach out and assist you further via a support ticket .

~ Joanne
Upwork
d9e77625
Community Member

Hello, I resubmitted my ID verification and hope to be verified as soon as possible.

cf29a712
Community Member

Hello, I'm having some verification issues with my profile. I tried several times and still have not verified my identity. Can you please help?

Hi Leshaka,

 

I've followed up with the team working on your verification and can confirm that it has been successfully completed. Don't hesitate to let us know if you need further assistance. 

~ Luiggi
Upwork
31d6b7a3
Community Member

Hey,
I am new to upwork and have uploaded everything to verify my account but it still not verified. Can you guide me what I am doing wrong?

Thanks,
Rafia Aziz

Hi Rafia,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

- Pradeep

Upwork
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