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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

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2,538 REPLIES 2,538
Mamunur's avatar
Mamunur R Community Member

Identity Verification on Laptop

Hi, Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

When I try to verify from my laptop, it shows "Choose how to continue on a mobile device." But my phone camera is currently damaged, making verification using mobile is difficult at the moment.

Is there a way to complete verification using my laptop?

Also, I didn't receive any code in my number, how to solve it?

Thanks for your support!

Regards,

Mamunur Rashid

Nikola's avatar
Nikola S Retiring Moderator

Hi Mamunur,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Mamunur's avatar
Mamunur R Community Member

Hi,

I'm new to Upwork and excited to be here! Yesterday, I completed my first order, but I'm encountering an issue with identity verification.

 

When I attempt to verify from my laptop, it prompts me to "Choose how to continue on a mobile device." Unfortunately, my phone camera is currently damaged, making mobile verification difficult at the moment.

 

Is there a way to complete verification using my laptop?

Problem 2: I didn't receive any code in my number, how to solve it?

 

Thanks in advance for your assistance!

Sincerely,

Mamunur Rashid

Steven's avatar
Steven T Community Member

Ok, so i have a friend who got his first order on upwork and got paid, but he didn't change his profile picture to the one that matches him, rather he used a logo, so now his account his blocked and he hasn't been able to verify it yet. What is the next step and how are the procedures going to be? 

Ahmed's avatar
Ahmed S Community Member

Hi,

i submitted my ID Verification in a wrong way and i wanna resubmit it but i wanna know how! andi can't find ID verification tab in my settings

Akinsola's avatar
Akinsola I Community Member

I will teach you how to locate id verifying on your upwork account

Muhammad's avatar
Muhammad S Community Member

you can help me out i am facing problem the button (Get started) is not showing on the page of ID verification

 

Akinsola's avatar
Akinsola I Community Member

yes i can help you out in less than 10mins

Ahmed's avatar
Ahmed S Community Member

i will apprecitae that.

 

Akinsola's avatar
Akinsola I Community Member

can will meet on a zoom call and you share your screen so I will show you where to locate it

Muhammad's avatar
Muhammad S Community Member

i am ready

 

Muhammad's avatar
Muhammad S Community Member

please help out

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Ahmed,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Ahmed's avatar
Ahmed S Community Member

alright. thank you

Rana's avatar
Rana H Community Member

Can I know if my account is verified or not? if not How to can I make it a verified account?

Andrew's avatar
Andrew L Community Member

You can make it verify by input in your ID 

Rana's avatar
Rana H Community Member

I am sorry I do not understand. Where to input my ID?

Andrew's avatar
Andrew L Community Member

inbox me to teach you where to locate your id verifying

 

Prabhu's avatar
Prabhu R Community Member

 

Hi,

I have submitted my ID verification with India Driving License and also appeared on camera a week ago, yet my ID is not verified.

I have initiated the ID verification again this week, please let me know what are the details I should be providing in order to get identity verified.

 

Thanks,

Prabhu

Muhammad Afiq's avatar
Muhammad Afiq N Community Member

Hi Upwork Support,
I wanted to verify my identification, but unfortunately I could not proceed to verify it properly. I stucked at "Appear on camera" and "Submit for identity review".
Can you assist me to solve this issue? Do I have to wait for anything?

Thank you.

Best Regards.

Muhammad Afiq's avatar
Muhammad Afiq N Community Member

369b74f7_0-1713959053064.png

Here is the attachment  for your references

Nikola's avatar
Nikola S Retiring Moderator

Hi Muhammad,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Jay's avatar
Jay R Community Member

hello there,

I just want to post in here also for a speedy resolution, I'm submitting several times my PRC ID but is not recognized as Governement-Issued ID in PH.

 

PRC ID is one of the major IDs in the Philippines and only those who passed rigorous test, say in Teaching, Engineer , Nursing etc., can have this ID. It is issued by the one regulating these professions namely the Professional Regulation Commission in the Philippines. I already have the ticket <https://support.upwork.com/hc/en-us/requests/46763315>

Hoping this will be resolved as soon as possible. Thanks 

Arjay's avatar
Arjay M Retired Team Member

Hi Jay R,

 

I'm sorry if you're having difficulties getting your ID-verified. I see that you've contacted our support team and raised a ticket about your concern. Rest assured that this has been forwarded to the appropriate team, and one of the team members will contact you on this page with further assistance once your case has been thoroughly reviewed.

 

~ Arjay
Upwork
Jay's avatar
Jay R Community Member

thanks for the fast reply