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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

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Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ali,

 

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Sumaiyah's avatar
Sumaiyah S Community Member

Hello. Need urgent help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify and take a picture, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sumaiyah,

 

I'm sorry to hear you are having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
John's avatar
John C Community Member

I have been trying to verify my document but it just gets stuck on "We Can't find the 4 corners of your document"

Arjay's avatar
Arjay M Retired Team Member

Hi John,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with completing your ID verification.

 

~ Arjay
Upwork
Ahmed's avatar
Ahmed K Community Member

Hello All

I have submitted docs for identity verification process. But i am not getting any feedback though more than 2 days have passed.

 

Can anyone help please?

 

Thanks

Kabir

Muhammad's avatar
Muhammad I Community Member

I find myself in a similar situation, patiently awaiting completion of the identity verification process for the past three days. Regrettably, the lack of transparency within this procedure leaves users like myself in the dark regarding the current stage of verification and the anticipated duration. The available documentation, unfortunately, falls short in providing meaningful guidance through this process

Ahmed's avatar
Ahmed K Community Member

Right

Sumaiyah's avatar
Sumaiyah S Community Member

Hello. Need help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.

Ahmed's avatar
Ahmed K Community Member

Just hold your camera and wait for auto selfie. If this doesnt work, then upwork gives the option to take your own selfie and then takes to the next step.

Sumaiyah's avatar
Sumaiyah S Community Member

Thanks for your reply. That's what upwork is not showing, i cannot see the option to "open" my camera on my laptop, or to click "continue" button so I can take my selfie. 

 

Please tell if it can be done like this but on my phone instead of laptop: 

I click edit button on my profile picture, and click "change image", a popup comes and shows me "camera, browse..." and I see my images in it too, so should I click on "camera" and then it'll proceed and i can take my picture? Thanks a lot again.

Ahmed's avatar
Ahmed K Community Member

I did this through mobile. Not laptop. Through mobile, when asked for selfie, you just hold the camera and place your face middle in the circle shows in your mobile. Then just wait. They will automatically take the picture.

MD TAUKEER's avatar
MD TAUKEER K Community Member

I've submitted my ID few days ago and still get no response from upwork team. It says that manually review process has begun. Could you please help me to finish my ID verification process ? I have an offer on the table and can't accept it for this issue. 

Ahmed's avatar
Ahmed K Community Member

Same here. Where did you see that manual review process has begun?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi MD Taukeer,

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

~ Luiggi
Inga's avatar
Inga Z Community Member

**Edited for Community Guidelines**Hello, I need assistance with my identification verification process. I have submitted my driver's license but was denied. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Inga,

 

I checked your account and I am pleased to inform you that your account is verified now. 

 

- Pradeep

Shabeena's avatar
Shabeena S Community Member

Hello my name is SHABEENA.I am new in uowork, I don't know how I verify my upwork account and my identity because identity option is not shown.please help me show the identification option 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Shabeena,

 

Thank you for your message. You can proceed with the ID verification from the Settings page. Just follow the on-page instructions to upload your documents. Our team will review and update your account within 1-3 business days.

 

- Pradeep

Curtis's avatar
Curtis H Community Member

Support (the chatbot) assures me that I can indeed verify my identity without a smartphone. However, whenever I attempt to do so, it gives me no option to verify on the computer.

 

When I attempt to get more help from Support (the chatbot) it says that my account is suspended. I see no indication of this, other than the fact that my account is asking me to verify my identity. Since Support (the chatbot) thinks my account is suspended, it does not allow me to submit a ticket or contact a real person.

 

If my account really is suspended (beyond needing to verify my identity), I have no indication or idea of what it could be suspend for, so I am apprehensive about submitting an appeal to something I cannot even tell exists.

 

I need support that is not in the form of the chatbot. I do not know the correct place to seek help, but Support (the chatbot) gave no indication of how to contact someone. Please if someone could direct me to Support (a real person) that would be great, thank you.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Curtis,

 

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Mohammad's avatar
Mohammad A Community Member

Hi, I am unable to add the Govt ID through my mobile I've tried scanning the bar code and also tried using the sms service it redirect me the same the same page repeatedly. Kindly some one help me with this issue.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mohammad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Kyle Bryan's avatar
Kyle Bryan A Community Member

Hello! I don't know what happened but I can't or unable to apply for jobs? The Apply Now button was working fine but not anymore. I still have 70+ connects.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Kyle,

 

I can see that you are currently required to verify your identity, and your submitted documents are under manual review, which is why you can't apply for jobs. Please allow 1-3 days for the review to be completed; the relevant team will contact you once they have an update. 

~ Luiggi