Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Hi all,
I just set up my upwork profile and completed verification (received notification, can confirm in settings) despite that I still see the banner that I need to complete my verification. Most importantly, I can't upload or write anything under cover letter section while applying for the job. I wonder if I need to reach out to customer care for support or is it something transient and I can try later.
Moderator
Hi Amita,
I'm sorry to hear you cannot submit proposals because you are currently required to complete your verification process, which is still pending.
After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
Moderator
Hi Wilkister,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Moderator
Hi Jose,
I'm sorry you've been having trouble with the verification process. After reviewing your account, it seems that your previous submissions have been rejected because the images of your ID card were not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and ensure you are submitting a valid unexpired ID. You can try uploading your document again from the Settings page.
Moderator
Hi Jose,
Could you please try uploading the picture of your ID again, ensuring it's unexpired and valid? The team will automatically start a manual review process if there are any issues, and you'll need to allow 1-3 days for the review to be completed.
You can see this article for more information on the kinds of documents we accept and best practices when submitting them.
Can anyone help me, I tried several times for my account to be verified - for some reason it won't accept my passport because of glare and now it gave me this - please someone help. And when I reached out for chat support they said that my account was suspended??!
Moderator
Hi Cherry Mae,
We checked with our verification team and they've confirmed that the badge has already been added to your profile. You may log into your account and check.
Moderator
Hi Torok,
Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Moderator
Hi Oluadeniran,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot or photo copy of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.
- Pradeep
Moderator
Hi Carl,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future.
- Pradeep
Moderator
No, Carl. Verification can't be requested. If the team finds the need to verify your account, you will be notified through an email or through a notification in your account with more information on how you can complete the verification process.
Moderator
Hi Razafimandimby,
I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. Also, make sure you submit both the front and back sides of your ID.
- Pradeep
