Identity Verification

[#1]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[#2]

Hi Shail,

I'm sorry that you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Sure team. I will be waiting for the executive to get in touch with me and help me resolve the issue.

[#4]

I am waiting for the representative from upwork.

[#5]

Hi Shail,

One of our agents has already contacted you via this support ticket. Kindly refer to it for more information, and don't hesitate to follow up with them if you have questions. 

[#6]

I am still waiting no one contacted me Please ask your represtitve to direct message me or contact me on mail. 

[#7]

Hi Shail,

Please consider following up on the ticket so that our team can assist you further. You can access your tickets on this page.

[#8]

I'm experiencing a problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!

[#9]

Hi Huma,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi there! I was asked to proof my location, as the country of my passport and current location (Serbia) don't match. I've submitted my insurance policy, as it was in the list of accepted documents. Plus, that's the only document that consists my name and surname, adress and date right now, as I'm still waiting for my Serbian ID. But the insurance policy was denied and I don't know why, because I've checked carefully, so it meets all the requirements. My only thought that Serbian language of the document was the issue, but English wasn't on the list of the requirements.

The support chat wasn't really helpful and I would love to start working ASAP, that's why I'm starting this tread 😞

[#11]

Hi Maria,

I'm sorry to hear you are having trouble verifying your location. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I'm having the same issue.  Can someone from customer support please contact me?  I receive the text on my phone and it takes me right back to this screen every time.  It's an endless loop.

[#13]

I want to verify my upwork ID but I don't have any option available to verify my ID. Can someone guide me on this?

[#14]

You cannot. Upwork will contact you when needed.

[#15]

I am unable to click the Accept button in the offer section. It is visible as greyed out button.

[#16]

Hi Amar,

I can confirm that your ID has been successfully verified, and the hold on your account has been lifted. You were able to accept the offer afterward, so I believe you're all set. Let us know if you need further assistance; we'll gladly look into that for you.

[#17]

I've attempted the identity verification twice, but each time I finish it, I encounter the same error. I haven't received any email notifications regarding this issue, so I'm unsure what's causing the error to persist. Is there any way to easily upload the document for id verification purposes?

[#18]

Hi Tumul,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected. You have the option to resubmit the document again from the Settings page.

- Pradeep

[#19]

Can you please let me know the reason for the rejection, or is there any way I can re-upload or submit the document over the email or link?

[#20]

My id got verfied on 26/04/2024, but still I cannot see the identity verification badge, also I cannot see Settings>Identity Verification.
I can access following page when I click on notification->please verify your identity, it shows I have been verified.

[#21]

Hi Omair,

Thank you for your message. I checked your account and it appears that you have not completed the full account verification on your account yet. The team will let you know when there is a need for full verification in the future. 

- Pradeep

[#22]

Watch your email in case we need you to answer any questions. There is no email. What should i do?

[#23]

Hi Museyib,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. Our team will reach out to you if they need additional information. 

- Pradeep

[#24]

My id cannot be verified alghough i tried it many times.

I am unable to accept any offer or apply for a job.

[#25]

Hi Prabhat,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the submitted ID card was expired. Please upload an alternate valid ID document.

- Pradeep

[#26]

It's been 2 business days since I sent the identity verification request, but the yellow checkmark still says 'We'll check that the country where your ID is from matches the country in your profile".

When should we expect this to be resolved? Thank you."