Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Moderator
Hi Zuhair,
Thank you for reaching out. This is happening because, as you mentioned, your profile is currently restricted since you need to verify your identity. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.
Moderator
Hi Samuel,
I see that your submission is currently under manual review. Please allow 1-3 for the review to be completed; the team will let you know if there's anything else you need to do.
I provided docs, Upwork tells me to wait 1-2 days, and ask me to change profile picture. I did it all. Now I'm faced with problem, I can't send proposals. Because my account not verified. I have red error on my profile verify identity, support could you resolve it. Upwork said I should reicive an email but I don't.
Regards,
Mariana
Moderator
Hi Mariana,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Retired Team Member
Hi Billy,
I reached out to the team handling the review to have a look at your submission. They confirmed that your ID has been verified and you should see the ID verified badge on your profile to validate this. You're all set. Thank you for reaching out!
Moderator
Hi Ryan,
We checked your account and saw that our verification team reached out to you about your account. Please check this ticket and kindly follow the instruction they have provided.
Moderator
Hi Dikanio,
I checked your account and saw that you have not completed the verification process as well. Please continue it, and if our verification team needs more information from you, they will contact you directly.
Moderator
Hi Ziad,
I checked your account and saw that you have not completed the verification process yet. Please continue it, and if our verification team needs more information from you, they will contact you directly.
Moderator
Hi Ziad,
Thank you for your message. I see that the documents were submitted just a few hours ago. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Moderator
Hi Adway,
Thank you for your message. I checked your account and it appears that the documents were submitted yesterday. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Moderator
Hi Akash,
I'm sorry to hear you were having trouble with the verification process. I looked at your account and see that your selfie submission is being manually reviewed. Please allow 1-3 days for the team to complete their review; you'll be notified if there's anything else you need to do.
