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Audun's avatar
Audun N Community Member

Identity Verification

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks


ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hi Ahmad,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria. 

 

Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

 

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

- Pradeep

View solution in original post

2,538 REPLIES 2,538
Luiggi's avatar
Luiggi R Moderator

Hi Ajay,

 

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You can try uploading your document again from the Settings page.

~ Luiggi
Camille Rose's avatar
Camille Rose R Community Member

Hello,

 

I am struggling to get my location verified. I live in Dubai and I have sent proof of my current country by sending a utility bill that shows my current address however, i am not sure if this is enough. Does anyone have the same situation?

Majid's avatar
Majid S Community Member

Upwork help center reply is very quick and very cooperative, contact them through the help section, and they will guide you better.

Luiggi's avatar
Luiggi R Moderator

Hi Camile,

 

I can see that your submission is under manual review. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do.

~ Luiggi
Majid's avatar
Majid S Community Member

You are right.

qin's avatar
qin y Community Member

Hi, please help me I am facing same verification issue.Snipaste_2024-05-30_23-11-01.png

 

Luiggi's avatar
Luiggi R Moderator

Hi Qin,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Maxims Gambo's avatar
Maxims Gambo E Community Member

Hello,

I am experiencing issues with my verification process despite submitting my international passport, driver's license, and NIMC. None of these documents have been verified yet. I urgently need assistance to complete my verification, as it is crucial for starting my job search. I am confident in Upwork's platform and would greatly appreciate your support in resolving this matter.

Thank you.

Arjay's avatar
Arjay M Retired Team Member

Hi Maxims,

 

We contacted the team handling the review, and they confirmed that your submission has been received and is currently pending review. It will be reviewed within 24-48 hours, so please extend your patience for the next 24 hours. You will receive an update with the status once it's thoroughly checked.

 

Additionally, as a freelancer, your profile picture has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design, an object, or someone or something else (misrepresenting who you are goes against our Terms of Service).

 

~ Arjay
Upwork
Keylor's avatar
Keylor C Community Member

Same issue
I tried ID verification with many documents (National ID, Passport, Driving License), but didn't pass the review. Please help me.

Piotr's avatar
Piotr S Community Member

Hello!

I registered on the site, filled out my profile, but the verification button is not displayed in the settings, I tried to find it but there is no such button (Pass ID verification) anywhere, I am very upset because I cannot start working without verifying my account, I need help specialist! Where can I find a link to undergo verification if it is not in the settings section?

Here is this link https://www.upwork.com/ab/identity-verification/
doesn't work for me. Please help.

Shady's avatar
Shady K Community Member

My account is about to be put on hold in 2 days and I still haven't recieved any email that neither denies nor confirms my ID verification. I'm not sure what to do I still have the warning pop up visible at all times and when I click get started, there's a yellow exclamation mark next to the goverment issued ID step with a "We'll check that the country where your ID is from matches the country in your profile." text underneath. No idea what to do.

Joanne's avatar
Joanne P Moderator

Hi Shady,

 

I checked and it doesn't look like you've completed the ID verification process already. Please go here and kindly click on the option to continue. 

~ Joanne
Upwork
Shady's avatar
Shady K Community Member

Hey Joanne, I just submitted my driver's license again but instead of confirming, it, it askedme for it again 5 minutes later. When It did I submitted my ID instead and it stull asked me for it again 5 minutes later. 

Pradeep's avatar
Pradeep H Moderator

Hi Shady,

 

I checked and I am pleased to inform you that your account is already verified now. Feel free to message us if you need further assistance.

 

- Pradeep

Vayun's avatar
Vayun B Community Member

On opening the link in my SMS for the identity verification, the page asks me to select a document after which I am required to click a photo of the document but it just leads me to a blank page. I'm using an android device and camera permision has been granted to chrome. Please assist

Pradeep's avatar
Pradeep H Moderator

Hi Vayun,

 

Thank you for your message. I checked and can confirm that your account is already verified now. Feel free to message us if you need any other assistance.

 

- Pradeep

Piotr's avatar
Piotr S Community Member

Hello!

I registered on the site, filled out my profile, but the verification button is not displayed in the settings, I tried to find it but there is no such button (Pass ID verification) anywhere, I am very upset because I cannot start working without verifying my account, I need help specialist! Where can I find a link to undergo verification if it is not in the settings section?

Here is this link https://www.upwork.com/ab/identity-verification/
doesn't work for me. Please help.

Lopa's avatar
Lopa S Community Member

Dear Sir/Madam,

I am writing to inform you of an issue I encountered while attempting to complete the required verification process. When I click on the link provided below:

Identity Verification

I receive the following message: "You have exceeded the max number of texts that we can send."

I would appreciate your assistance in resolving this matter so that I can proceed with the verification process.

Thank you for your attention to this issue.

Best regards,

Lopa Sarker

 

**Edited for Community Guidelines**

Pradeep's avatar
Pradeep H Moderator

Hi Lopa,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

- Pradeep

Piotr's avatar
Piotr S Community Member

Hello!

I registered on the site, filled out my profile 100%, but the verification button is not displayed in the settings, I tried to find it, but there is no such button (Pass ID verification) anywhere, I am very frustrated as I can't start working without verifying my account, I need qualified help! Where can I find the link to ID verification if it is not in the settings section?

I found this link https://www.upwork.com/ab/identity-verification/
But it is not working for me (We can't find this page.). Please help.

 

Pradeep's avatar
Pradeep H Moderator

Hi Piotr,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

- Pradeep

Marcello Guido Ber's avatar
Marcello Guido Ber F Community Member

Hello,

 

i did step by step everything, but it has been already being more then 4 Busisness Days and it still on "We'll check that the country where your ID is from matches the country in your profile."

 

 

Luiggi's avatar
Luiggi R Moderator

Hi Marcello,

 

I'm sorry you're having trouble with your ID verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Marcello Guido Ber's avatar
Marcello Guido Ber F Community Member

Hello.

I spoke with the support, i tried to send the government-issued photo ID again, but now:

Show us a government-issued photo ID:is still in process

Appear on camera: at first it was Ok, but now its "To show us it's really you, take an automatic selfie or join a video chat." and the website dont let me make a new one.
Submit for identity review: If we can't instantly verify you, we'll start a manual review process.
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