Sep 11, 2024 05:35:44 AM Edited Sep 11, 2024 05:33:56 PM by Andrea G
Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".
Solved! Go to Solution.
Sep 11, 2024 05:35:43 PM Edited Oct 11, 2024 10:42:09 AM by Andrea G
Hi all,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
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Tips to capture an image:
Oct 1, 2024 08:27:35 AM by NikolaS N
Hi Sohail,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 1, 2024 04:47:41 AM by Andreja P
Is there any email that i can use to contact Upwork support since their AI chatbox isnt helpful. I cannot verify my ID and cannot buy connects anymore, and cant enter my credit card number since im not verified. Thanks
Oct 1, 2024 11:07:49 PM by Charanraj L
Oct 1, 2024 08:23:08 AM by Khanjan N
Hi
I tried to varify my identity but when i click "GET STARTED", it ask me "log in to upwork". when I put username or email and continue it shows like the attached screenshot. could you please help me to verify.
Oct 1, 2024 03:02:43 PM by Md Mazharul I
Hi, I’m Md Mazharul Islam. Today I received a message regarding identity verification. I uploaded my ID card and a selfie, but the system keeps prompting me to upload the documents again, creating a loop. I need assistance with this. Thank you!
regards
Md Mazharul islam
Oct 1, 2024 06:41:51 PM by Ivygail J
Hello Md Mazharul,
I am sorry to hear that you are encountering an issue with verifying your identity. If you are seeing the same page as the one on your desktop, it's because of the settings of the mobile browser. I recommend that you set it to mobile view. If the issue persists even after doing so, kindly contact our customer support team with a video clip replicating the issue.
Oct 1, 2024 04:16:42 PM by Joy O
Dear Upwork Support Team,
I hope this message finds you well. I am writing to seek assistance concerning the issue of my identity verification.
For verification, I provided the National Idenitity Number slip as requested and snapped as directed. The four sides of the slip was visible, yet the system kept asking for it.
It was snapped in broad daylight and with a dark background as requested but was still denied, stating that the document was unrecognised.
I am unable to work or do anything on this platform as a result and seek your timely intervention in resolving this issue. Any guidance, or support you provide will be greaty appreciated.
Thank you for your detailed attention to this issue. I look forward to your prompt response and assistance.
Warm regards,
Joy Okechukwu.
Oct 1, 2024 07:31:10 PM by Joanne P
Hi Joy,
Can you please try again after clearing your cache and cookies or using a different browser? You may also try using incognito mode. If the issue persists, please let us know.
Oct 1, 2024 12:44:30 PM by Harshit G
" Action required: Verify your identity to resume activity on Upwork. Get started. " I am getting this error and when i click on this then the next page open and i says
"We'll be right back
Really sorry about this, but this page is offline right now.
Check back later.
To check the status of Upwork's platform, visit our Status Site
Error 500 (N)
Trace ID: 8cbee810cbdb032f-AMD "
Can Anyone Help?
Oct 1, 2024 12:45:11 PM by Harshit G
I have already checked it with multiple browser and at different time and location but it doesn't help
Oct 1, 2024 07:48:55 PM Edited Oct 1, 2024 07:49:04 PM by Ivygail J
Hello Harshit,
I am sorry to learn about the difficulties you went through when trying to compete the verification process. I've forwarded your report to our assigned team, and they will reach out to you directly to assist. You should be able to find a notification about your ticket in your inbox and view our team's message from there. Replying to the email will also reach our team so they can assist you further.
Oct 1, 2024 01:55:44 PM by Charanraj L
Oct 1, 2024 10:03:15 PM by Pyae Sone K
I am trying to complete identity verification and I tried both QR code and url from my sms message to my phone. The page that url linked to is down and I can't complete the identity verification. Please help.
P.S.Ko
Oct 1, 2024 10:12:00 PM by Charanraj L
Oct 1, 2024 07:28:45 PM Edited Oct 2, 2024 02:26:48 AM by Joanne P
Hello,
It has been quite frustrating to have been completely unable to reach an actual human being in Upwork's Help Center. I have no idea then, how to reach an Upwork Support Agent.
QUESTION:
Can anyone please advise, how to open a new Support Ticket to contact an Upwork human being Agent, to resolve this issue?
**Edited for community guidelines**
THANK YOU IMMENSELY FOR YOUR HELP, MY FELLOW HUMANS !!!
Oct 2, 2024 01:10:56 AM by Natasha P
You do not edit nationality, you edit your residence, and if you change it over to France you will also have to prove your residence there, using French shreds of evidence.
Oct 2, 2024 02:34:20 AM by Joanne P
Hi Daniel Henry,
To complete the ID verification process, you will need to take a picture of your government-issued ID in order to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.
In your Upwork account, it doesn't require that you enter information about your nationality. The ID verification process is intended to confirm that profiles are real and help protect the reputation of all clients. It also helps protect you from dealing with scammers. To find more information about the verification process, please check out this helpful article.
Oct 2, 2024 04:27:21 AM by Daniel Henry T
Dear Joanne,
I immensely appreciate your kind and thorough response!
I have now successfully submitted my document (and selfie), and the system now reports it has started a manual review.
Thank you!
Oct 2, 2024 07:13:37 AM by Ghost A
Hey, I got the same issue, I submitted the driver's license multiple times but It was not verifying. How can I bid on the job?
Could you pls help with the verifying process?
Oct 2, 2024 01:59:01 PM by Ronna P
Hi Ghost,
Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account.
Oct 2, 2024 10:17:42 AM by YuHung L
Hi,
I can't receive SMS messages and keeps displaying the message: 'You have exceeded the max number of texts that we can send.' Even when I scan the QR code, it still shows the same page on my mobile phone.
I've tried switching browsers and clearing cookies, but nothing has worked. I'm stuck in the support conversation with the chatbot. Please help me. Thank you.