Identity Verification

[#1]

Hey. After getting my first job, I can't apply for any job! The "Apply now" button is disabled. I have 28 connects.
Also my public profile saying: "Profile no longer available".

[#2]

Hi Ronna,

I have already submitted the required documents and still facing the issue, and it took me to the page i attached.

[#3]

Hi Shahzaib, 

Thank you for getting back to us and for the screenshot. I checked and confirmed that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#4]

Alright, sounds good. Thank you for quick response. 

[#5]

The message also says: Action required : Verify your identity to continue winning jobs on Upwork. Get started.

[#6]

Hi Jenny,

We take the protection of your personal information seriously. Access to your information is strictly governed by Upwork's privacy policy. We do not sell any of the information you submit to us, and after 30 days, the images you submit to verify your identity are deleted. Please check this helpful article for more information about how Upwork protects your personal data. 

[#7]

Is mg upwork email address associated with Upwork? 

[#8]

Hi Jenny,

I understand the confusion and concern regarding the recent notification. I will be happy to look into this and assist you today.

I see that you are referring to the domain in the email notification sent to you. I would like to confirm that this is an internal domain used by Upwork to notify you. This may not be available online as it is used for communication purposes only. 

- Pradeep

[#9]

My identity verification has been under review for a while now and I have not gotten any email regarding the process.

Please I want to know if it's being attended to.

Thank you.

[#10]

Hi Lynda,

I checked your account and saw that it had already been verified. We're sorry for any confusion this may have caused. Don't hesitate to let us know if you need further assistance. 

[#11]

I am trying to verify my upwork account, as I got my first order. From laptop it says to scan qr code using mobile, but when I scan that QR code, It still redirects me to same view, What`s this?? Can anyone help me??

[#12]

Hi Ali,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

Hi,

I can't get the status for my identity verfication. I uploaded documents five days ago but still my status is not updated. 

what should I need to do?

Regards

Adil

[#14]

Hello Adil,

Thank you for your message. I have coordinated with our assigned team and am happy to inform you that your documents have been accepted. Your account has resumed, and the ID Verification badge has been applied. 

[#15]

Hi Ivygail,
thank you so much for your quick response. 

Regards

Adil

[#16]

I reopened my Upwork account again, I haven't actively used it until now and for some reason, the apply box is greyed out. Everything on my profile is filled and up to date, I don't understand what is going on

[#17]

Hello Nehita,

Thank you for reaching out. I am sorry to learn that you are unable to submit a proposal. It looks like this is due to your pending ID Verification requirements. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#18]

Dear Upwork Support Team,

I hope this message finds you well. I am reaching out to inquire about the status of my ID verification process, as it has been taking longer than expected.as I am eager to move forward with my account to begin work on the platform. Could you kindly provide an update or let me know if any additional information is required from my side?

Thank you for your attention to this matter.

[#19]

Hi Munir,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#20]

Hi Joann,

Thank you for converting my post into a support ticket. I appreciate the attention and look forward to hearing from one of your agents.

[#21]

Hello, I need help with verifying my Upwork account. I have lived in Serbia Novi Sad since last year, and I recently registered myself as an entrepreneur and opened a business bank account at Poštanska štedionica. My life and plans for the future are now tied to this country, and it is the only place where I'm welcome and can constantly pay rent. Even though I have a Russian passport, I can't live there anymore and have no plans to return.

I've already sent my most recent bank statement and entrepreneur documents registered in Serbia during the verification in the Upwork application. Still, they were denied, and I am trying to figure out why. 

[#22]

Hi Alex,

I will be happy to help. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#23]

I think the Upwork support team member got the right answer,
Thank you so much for contacting me.


Best regard
Charanraj L

[#24]

Hello Charanraj,

You are most welcome. We're happy to know that the issue on your account is resolved. I'll forward this to our support team. Do not hesitate to reach out to us if you need further assistance. 

[#25]

I am Sohail Anwar, 

I am doing my PhD in Italy. I want to update my current location as Italy but I am unable to update it. 
As I have not received the government ID yet due to bureaucratic procedures and delays so to verify my location I have my visa document, university admission letter, and hostel residence letter. 

I have uploaded those documents but the upwork is not accepting it. Kindly guide me through this procedure I am willing to provide any available document that can help to solve this issue. 

keep in mind I have arrived this month here and for now I have only these documents with me and other documents will take time. 

Thanks